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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
Please transfer payment into the following account:
Waitomo Lodge Ltd.
12-3476-0020692-00
Reference: 'your last name and first name initial' For example: Smith, J
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Property Information

*****UNDER NEW MANAGEMENT*****

WAITOMO LODGE IS NOW CONTACTLESS

Waitomo Lodge consists of seven charming riverside studio units built for couples and explorers. Being the largest town in Waitomo with a population of 5,000, Te Kuiti is the home to all information you may need during your stay.

Our location makes it easy to be swept away by Waitomo's whimsical surroundings. Situated just a quick 15-minute drive from the lodge are the Waitomo Caves, one of the most famous natural attractions in New Zealand!

The lodge offers 7 spacious studio units, all units have super-king beds, tea/coffee facilities and air conditioning.

We operate a contactless experience.

Bosco Café is across the road and is open for breakfast each morning from 8am (Mon - Sat) or 9am (Sun).

Please take note we ONLY take payment through bank transfer or PayPal (credit and debit cards).


Property Name: WAITOMO LODGE

Address 1: 62 Te Kumi Road

City : Te Kuiti - Waitomo

Postal Code : 3910

Contact Name: Anna Barton

Phone: +64 27 925 7629

Email: info@waitomo-lodge.co.nz

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 2:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies :
Cancellation Policy
If you are forced to cancel your reservation, you must advise us at least 24 hours prior to the first day of your intended stay. If you fail to cancel, and do not turn up, you will be liable to the full room charge.

Please advise us promptly of any changes to your reservation.

Please carefully read our cancellation policy. Rarely can we make any exceptions to this. 

- If the guest cancels more than 24 hours in advance, the total amount of the reservation will be refunded.
- If the guest cancels less than 24 hours in advance, the deposit is non-refundable and you will be liable for the full room charge.
- If the guest arrives and decided to leave early, there will be no refund.
- In case of a "no-show", the total price of the reservation will be charged and is non-refundable.
- There is only one way in which we can acknowledge cancellation of the guest's reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: info@waitomo-lodge.co.nz
- All cancellations are confirmed via email immediately after the reservation has been cancelled.
Terms and Conditions

Payment Policy
Minimum of one nights deposit is required for booking confirmation.

Cancellation Policy
If you are forced to cancel your reservation, you must advise us at least 24 hours prior to the first day of your intended stay. If you fail to cancel, and do not turn up, you will be liable to the full room charge.

Please advise us promptly of any changes to your reservation.

Reser
vation Policy
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.

Waitomo Lodge has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking.

You must be 18 years or older to book a room.

Check In
Check in opens at 2:00pm local time. You will be sent your lock box code 48 hours before this.

The balance of the full reservation amount is to be paid before arrival. Please note that check-in cannot be completed until full payment has been received.

The lock box will contain your room key. On arrival you will receive a welcome letter detailing any information which may be required during your stay.

Please email info@waitomo-lodge.co.nz for anything that would make your stay more enjoyable and convenient.

Check Out
You can check out anytime before 10:00am local time. When checking out leave key on the bed. Please note that an inspection of the room will be made after check-out and we reserve the right to make charges for any damages or breakages found before the room is occupied again.

Bed linen and towels should remain in the room.

Smoking Policy

Breathe easy. Waitomo Lodge is a non-smoking property. 

Parking Policy 
Parking is provided on site, labeled by room number. By parking a vehicle at our facility, you are doing so on your own accord. Waitomo Lodge does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.

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