Only clients over 18 years of age can reserve a room at Mestizo Hotel. Upon arrival at the hotel you will be asked for a credit card, and the guest's authorization to be able to charge any consumption made within the hotel facilities, in case you do not make the payment within your stay.Room keyIn case of loss of the key, the amount of Q100.00 will be chargedPaymentNote that your credit card will be charged with the amount of your stay at the time of making the reservation through the website or any of the reservation partners. At Check In you will be asked for identification (Passport or DPI). We work with an account system, if you wish to have an account, we will keep your identification document until you check out and pay your account. You can continue consuming after checking out in the hotel areas, paying in cash or with credit card. All rates include local taxes (12% VAT and 10% tourism) We accept Visa and Mastercard and cash (Quetzales, Dollars)PetsOut of consideration for allergic guests, we only allow pets in the Bistro area and on the terrace on a leash, as long as they are well behaved.Parking lotWe give one parking without charge, in a nearby parking lot, for our hotel guests. Additional vehicles can be parked there with a special rate that will be given to you in the hotel lobby. Parking only allows one entrance and one exit.Admission and permanence in the hotelIf the client does not comply with the established rules of coexistence, Mestizo Hotel will remove the guest from the facilities. In this case there will be no refund of any payment.In the event that either party is unable to perform the obligations of the terms of this agreement due to acts beyond the control of both such as, for example, terrorism, extreme weather, labor strikes, transportation interruption, outbreak of disease, or other causes reasonably beyond its control, such party shall not be liable for any damages caused to the other party. In this event if the reason can be demonstrated by the guest, a voucher will be recognized for what has been canceled for future use.ResponsabilityWe are not responsible for loss or damage to guests' property or injuries to guests. We are not responsible for any loss or damage to your property during your stay, but we will always put your safety first. In no case will we be responsible for claims, penalties, losses, damages, or expenses.Security BoxesSafety boxes are available in the room to store your valuables if you don't want to bring them around while you're away.Food and alcoholOutside food and alcohol are not allowed. We have a restaurant and bar to buy food and drinks, so we ask that you be respectful in not bringing food. We have free drinking water available for our guests.SmokingSmoking is not allowed in the rooms, nor in the closed areas of the hotel. Yes, smoking is allowed in the patio of the Bistro and on the Terrace.DrugsAny guest caught using illegal drugs on the premises will be asked to leave and their money will not be refunded. Depending on the circumstances, we may contact the police if deemed necessary.WeaponsAt Mestizo Hotel, a peaceful environment is promoted, so it is not allowed to enter with any type of weapon. Anyone who does not respect this rule will be removed from the establishment. This rule also applies to bodyguards.Attitude and behaviorMestizo Hotel is an atmosphere of relaxation, joy Loss or Destruction of private propertyThe guest is responsible for any damage to or loss of items from the room. At the time of check out you will be informed of any situation and payment will be required for the item or repair of the property.