THE EDINBURGH TOWNHOUSE  

Terms & Conditions of Booking 

Please read the following terms and conditions carefully before making a booking: 

By paying our deposit you are accepting our Terms and Conditions

While every effort has been made to ensure the accuracy of all information.  Kingsview Townhouse does not accept liability for any errors or omissions and reserves the right to change information.

All accommodation costs, meals, and chargeable extras must be paid by the timescales detailed on your invoice. Please note that the majority of groups are required to pay 2 months prior to arrival.  If the full payment is not received by the due date on your invoice your booking is subject to immediate cancellation and all deposits paid are non-refundable. Please note that in the case of errors or payment not being received we do reserve the right to recover any balance due even after departure.

If you make a reservation less than 1 month before your arrival date the credit card will be charged in full. Where you book more than a month in advance details of your final payment due date and available methods of payment are provided on your Invoice which was issued on Confirmation of your Booking.

Arrival, Departure, and Check-in.  
Our reception areas are normally open for check-in from 3 pm until 9 pm. Check-out time is on, or before, 11.00 a.m. on the date of departure. We will try to be as flexible as possible while still ensuring the smooth running of the property.  Please contact us if you need to check in out with the normal reception hours.  Arrival after 9pm can be arranged but a late arrival fee of £20 Cash is payable on arrival.

Photo identification is required at check-in for all guests. The accepted forms of ID include a valid passport, ID card, or Photo Drivers Licence. Groups of more than 8 persons may be subject to a refundable security deposit of £1000 . This can be paid by credit card hold

Guests under the age of 18 years of age must stay in a private room shared exclusively by their own group or with guardians/Leaders. They cannot share in general rooms with persons that are not part of their own group or family.

We offer the following chargeable per person extras. – Breakfast £8, 2 Course evening meal £18, Return Airport Transfers £16.    

Security/Damage Deposit  

All Groups are required to provide a refundable Security deposit of £1000.  This is required by way of a credit card hold. The details are required 24 hours before arrival.  At the end of your stay, the property will be checked for Smoking, Damages etc.  When no issues are found the hold simply cancels after 7 days.  If damages are found the lead guest will be advised within 72 hours of departure.   

If you encounter an issue with your stay,  meals, or chargeable extras we will do our best to make it right as quickly as possible. We do not offer refunds under any circumstances but where possible we will move you to a new Property, restaurant, etc if we are not able to resolve any issues to your satisfaction. Any problems must be confirmed by e-mail to reservations@edinburghhostels.com or telephone 0131 2026107 immediately during your stay.  We cannot make things right if we are not informed of any problems. 

Cancellations And amendments

1. All cancellations or changes must be confirmed by e-mail to cityroomsedinburgh@gmail.com or telephone 0131 202 6107.

2. Should you, for any reason, wish to cancel your booking, please advise us as soon as possible.

3. All payments made whether transfers, deposits or final balance payments are immediately non-refundable and non-transferable to other bookings under any circumstances. This applies to any initial deposits as well as any subsequent final balance payments made irrespective of when they are paid. We will endeavor to accommodate date changes but this would be subject to availability.

4. COVID Restrictions - If Restrictions are introduced in Edinburgh which prevents travel the reservation is fully refundable.

Force Majeure
Kingsview Townhouse cannot accept any liability where the hostel booking can not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, the threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, the act of God, terrorist activities, technical problems with buildings, transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.

For other unforeseen internal operational reasons, Kingsview Townhouse may occasionally be forced to change or cancel reservations. In such cases, every effort will be made to contact you in advance, using the contact details supplied at the time of booking or during any subsequent communication. In such cases, no surcharge will be made where customers are required to be relocated to a different hostel or alternative accommodation.

Modification of These Terms and Conditions
Kingsview Townhouse reserves the right to change these Terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website. Additional Information

Bedding: All bedlinen and towels are supplied

Animals: No animals are allowed on the premises with the exception of guide dogs.

Fire Regulations:

Guests are required to familiarise themselves and comply with all fire regulations and evacuation procedures at the property where they are staying. Any malicious activation of fire alarms will result in a penalty being incurred.

Smoking:
Please note that on 26th March 2006 a ban on smoking in public places in Scotland came into force. This means we operate a non-smoking policy throughout the premises. Insurance & Personal Property: Please ensure you insure your personal effects, as Kingsview Townhouse cannot accept responsibility for any loss or damage to personal property.

Once again, If you need to make changes or require assistance please call +0131 202 6107 or email us at cityroomsedinburgh@gmail.com. We look forward to your stay.

Thank you for your reservation!

The Edinburgh Townhouse