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Casa Macarena is a Luxury Hotel Boutique located in the mystical jungle of Tulum, Mexico. Casa Macarena is recognized for being one of the few hotels located in the jungle 

 Our goal is to make your stay at Casa Macarena an unforgettable experience. This magical place has 2 towers, each with 3 levels and a sunset roof-top.  ​We have a diverse category of room types in which you can have a Pool View unit with full kitchen and living room, or a standard Jungle View room.


Property Name: Casa Macarena Tulum

Address 1: Calle 1 Poniente

Address 2 : La Veleta

City : Tulum - Quintana Roo

Postal Code : 77760

Contact Name: Management Casa Macarena

Phone: 9842338943

Email: alejandra@casamacarena.com

Amenities
  • Audio / Visual equipment rental
  • Baggage storage
  • Concierge desk
  • Laundry service
  • Safe deposit boxes at front desk
  • Swimming pool
  • Welcome Drink

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 4:00 PM

Check-Out: 11:00 AM

Late Check-Out Hour: 1:00 PM

Late Check-out Fees: $ 50.00

Late check out (after 11:00 AM and before 1:00 PM) may result in a fee.

Property and Cancellation Policies :
Property and Cancellation Policies :
– Casa macarena  will charge you with the 50% of the total amount of your stay as a deposit of your reservation by credit card. The remaining 50% balance must be paid fully at check in, in cash or by credit card.
– Reservations made 15 days before your arrival date will be charged 100%. This transaction is non-refundable in case of cancellation or modification.
– Once the 50% payment has been successfully received, we will email you confirmation within a period no longer than 48 hours. It is important bring copy of the booking confirmation as it will be requested at front desk during check in.
– In case the payment of the deposit has not been completed successfully, you will be contacted via e-mail to request your payment once again within the following 24 hours of being notified. If no response from your side and not completed the payment period specified, your booking will be canceled automatically.
– Payments made via bank transfer have an additional charge of 45 USD per transaction fee concept.
– Once you paid the deposit for a reservation is deemed to have read and accepted the terms and conditions for reservations and cancellations.

CANCELLATIONS
-- Casa Macarena: we are a child friendly 
-- Cancellations made less than 60 days before the date of arrival, do not credit for any kind of refund (not applied for Holiday Season).
– Reservations can be modified 20 days before arrival; any change is subject to availability (not applied for Holiday Season).
– Cancellations made within Holiday Season (December 20 thru January 20) and High Season (January 21 thru March 31) will be non-refundable if canceled less than 60 days before your arrival date.
– Reservations withing Holiday Season (December 20 to 20 January) cant be modified
 – In case of cancellation or reduction of bookings made before 60 days in Holiday Season) before arrival, will absorb a charge of 50 USD penalty of transaction fees for all refunds to apply.
– Reimbursement are to be made in a period of 5- 20 days after the acknowledgment in our end by a wire transfer.
– If there is any doubt regarding our policies or you do not agree with the terms and conditions, please contact us before making your reservation.
– There is no refund for early departure, neither in no– show (when the traveler is not presented in the confirmed arrival date).
– In case of a hurricane or natural phenomenon announced by the state government in which we were forced to evacuate the premises of Casa Macarena will be refunded the nights not occupied by the client because of the event and where to get it refunded reservations 100% payment. For other types of events that prevent the client could get to  Casa Macarena from their place of origin, the refund will apply as a credit for a future booking.
– There are no refunds for cancellations or changes in flights.
– Reservations made for one night are not refundable.
Terms and Conditions

 Terminus & conditions: Check-in time 4 p.m. Check-out time 11 a.m. Rates subject to change. Parking Available. Pets Friendly (Only Small Breed dogs allowed with the exception of Bull Terriers). Every pet must have an adequate behavior or cancelation is allowed by Casa Macarena. 
-- Adult Roll away available $50.00 USD per night.
– Our reception staff works from 8 AM to 12 PM and from 4 PM to  8. PM . They speak English and Spanish.
– We encourage our guests to hire a suitable travel insurance that protects in case of cancellations due to illness, canceled flights or emergencies.
– In the unfortunate event that a traveler gets ill during their stay, or they need to cut your holiday, hospital, medical, accommodation and transportation costs are the responsibility of the traveler.
– Guests at Casa Macarena released from any liability in cases of suffer damages during an accident on their stay on the property.
– Casa Macarena it is not responsible for providing special facilities or services to people with special needs.
– Casa Macarena  is not responsible by lost objects within the facility or in the cabanas. For safety, the hotel provides each room a safe box for your belongings. Similarly, we have a safe in the main reception area, which is available to all our guests.

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