The George - A Historic Napa, California Inn
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The George, is one of the most successfully executed examples of late nineteenth century residential architecture. Commissioned in 1891 by George E. Goodman Sr., one of Napa’s most prominent businessmen, it is part of the National Register of Historic Places and subsequent National Parks Service Evaluation. Known as the handsomest house in town, this famous residence has been reimagined into a 9 room boutique inn that captures a new balance of contemporary elegance with a stylish grandeur for the 21st century. Between our refined guest rooms and low-touch hospitality style our inn is perfect for autonomous travelers who value high quality amenities, premier location, design, and history while enjoying laidback environment. While our knowledgeable and courteous staff is available to you during the day, guests can easily self-check-in and access rooms with our secure keyless door systems. Perhaps more important than our style is our commitment to making your stay simple yet significant. Our priority is that every stay at The George be a central part of your memorable Napa Valley getaway.


Property Name: The George

Address 1: 492 Randolph Street

City : Napa - California

Postal Code : 94559

Phone: (707) 596-5168

Email: info@thegeorgenapa.com

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies :

Due to the size of our business, we are very firm on our cancellations policy as the impact on our business is elevated.
  • Standard individual booking not part of a group is fully refundable 14 days prior to check in.  Any cancelations after that are non-refundable.
  • Group bookings - 4 rooms either booked individually or as a group - 30-day cancelation policy from check in date for 100% refund, between days 29 and 15 prior with be at 50% refund, 14 days or after is non-refundable.  All other conditions disclosed on our website, confirmation email, and terms and conditions apply.
  • Group bookings - 5-9 rooms either booked individually or as a group - 60-day cancelation policy from check in date for 100% refund.  Cancelation 59-30 days prior to check in date are subject to 50% refund. Any cancelations within last 29 days prior to check in are non-refundable.
  • Hotel Buyout – subject to contractual agreement (call The George)
Special event weekends (such as but not limited to bottle rock – Thursday, Friday, Saturday, Sunday) are 100% non-refundable regardless of cancelation time frame. Please discuss with our staff.  

Note, we incur a 3% credit card processing fee on each reservation charge. Upon any portion of a refundable cancellation, this 3% fee will be non-refundable.    

Terms and Conditions

Our Contact Info 
707-596-5168 - Direct (8:00am - 6:00pm)
707-418-0049 - Emergency Line (only to be used for health/safety issues or after-hours property access issues)

Check-in/Out Procedures

Check-In: 3:00pm - 6:00pm - for late check-in please contact us 24 hours prior to arrival to coordinate.
The day prior to check-in, you will receive an email with instructions on how to access the property. This includes the access code for the front door and your guest room. 
If you have any issues accessing the property after 6:00pm please call our emergency number listed above.
*Required to show ID/Passport and credit card used for reservation
Check-Out: 11:00am

Booking Modifications

Any booking modifications requested after check-in are subject to availability and may be applicable to rate variations. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply. This applies to all rooms that have been reserved as part of a buyout booking.  

Single-Night Reservations
We reserve the right to adjust single-night bookings to a room of equal or better value without prior notification. It is not guaranteed that you will be in the room originally booked. 
 

Damages + Incidentals
The George has a minimum charge of $100 for any item(s) taken from the guest rooms (such as, but not limited to towels, robes, linens, bedding, furnishings, accessories, etc.).In addition, any damages incurred to all or part of the property caused by you (guest room or common area) which may affect the potential re-sell a room upon checkout will be subject to repair fees. It is understood that upon check-in you agree to such charges being taken upon check-out in covering such expense.  

Quiet Hours

The George is located in a residential neighborhood, and as such, we have a strict policy of quiet hours between the hours of 10pm & 8am. Any violation of this policy may result in expulsion of the inn without refund. 

Age

The George is best suited for guests over 12 years old.

Group booking(s)

A group booking is when more than 3 rooms are booked by a group traveling together. Subject to various cancelation policies. All terms and conditions apply. 

Hotel Buyout

Subject to all terms and conditions as well as additional contractual specifics.  

Housekeeping

Our housekeeping staff will be on site to do a daily refresh of the guest rooms and common areas. Any use of the common area or rooms that require a deep cleaning beyond this are subject to additional cleaning fees. Our show kitchen is not for guest use, under any circumstances. Any violation of this will be subject to a violation fee and potential expulsion from the inn. 

Hotel Access + Occupancy Policy

For the privacy, comfort, and security of our guests, only persons registered with the hotel are permitted to access the property. We reserve the right to refuse service to any guest or invitee of a guest event.  To ensure we comply with building and permit codes, we have a strict max occupancy policy. We have a max occupancy of 2 guests per room (with the exception of rooms 301 and 303, which accommodate up to 3 guests). Any registered guest who allows any unauthorized individuals to occupy their guest room will be in violation of our policy and asked to find other accommodations.  Violation fess may apply.

Pets + Service Animals

We welcome service animals in compliance with federal, state and local laws, however pets are not permitted in the hotel. If you have a service animal, please contact us at 707-596-5168 so we can coordinate this into your stay.

Internet Policy

We offer Smart TVs in all of our guest rooms. Guests are welcome to log into their streaming platforms. Our TVs will automatically log you out of all streaming platforms after the TV is turned off. Even though we do what we can to ensure these get logged off, you are personally responsible for confirming your account is secure and logged off prior to check-out. We ask you not download any inappropriate and/or illegal content from the internet during your stay.  

Social Media

Persons agreeing to give The George (the"Hotel") permission to use their image(s) in advertisements and on the Hotel's social media channels grant to the Hotel and its affiliates a nonexclusive license to use, reproduce, distribute and make full use of and derive benefit from the image(s). In doing so, those persons represent and warrant that: (i) they have the right to enter into this agreement and to give the rights so granted; (ii) the image(s) is(are) original; and (iii) the use by the Hotel of the image(s) in advertisements or on the Hotel's social media channels will not violate the rights of any third-party.  

Content Posted to The George’s Social Media Assets

The George uses a variety of third-party social media websites, communication services and media channels such as Facebook, Twitter. Tiktok, and Instagram (collectively, "Social Media Assets") to communicate and interact with our guest. By posting or submitting content to these Social Media Assets, you represent and warrant that you have the lawful right to transmit, distribute and reproduce such content. To the extent submitted content contains images, you represent and warrant that: (a) you are the copyright owner or have obtained the copyright owner's permission to use such images; (b) you hold the rights necessary to grant the licenses and sublicenses described in these Terms and Conditions; and (c) you have obtained the consent of each person, if any, depicted in such images.  

License

By posting, displaying, uploading, in putting, providing or submitting content to the website or Social Media Assets, you grant TheGeorge a perpetual, irrevocable, sublicensable license to use worldwide, royalty-free, to copy, distribute, reproduce, use, modify, adapt, publish, translate, transmit, disclose, publicly perform and publicly display the user content (in whole or in part) and to incorporate such user content into other works in any format or medium now known or later developed for any and all commercial or noncommercial purposes.  

Hotel Details
Please review our website and the property details page to get a clear understanding of our property at www.thegeorgenapa.com. The George reserves the right to add, modify or delete any terms, benefits and/or conditions at anytime.

Lost or Stolen items / Accidents
The George is not responsible for accidents or injury to guests, loss of money, jewelry or valuables of any kind. Guests are solely responsible for any damages or theft that may occur during their stay 

Right to Refuse Service

This property is privately owned and the management reserves the right to refuse service to anyone.
 

Right to Cancel Reservation

We have the right to correct and/or cancel any reservation made (online or over the phone) either through any outside travel agency such as but not limited to (expedia, airbnb, booking.com, etc.) or directly through our website due to software distribution errors or otherwise.  

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