Maison Polanka is a luxury boutique hotel in Siem Reap, hidden in the
shadows of the magnificent Angkorian temples. Our property comes with
two spacious and authentic Khmer-style villas housed in lush green
gardens. We offer a personalized and bespoke experience for the
discerning traveler, be it a couple, family or even the single travel
Property Name: Maison Polanka
Address 1: Upper East River Road
City : Siem Reap - Siem Reab
Postal Code : 17000
Contact Name: Nathalie Saphon Ridel
+855 12 499 810
- Baggage storage
- Concierge desk
- Gift shop
- Laundry service
- Room service
- Swimming pool
- Welcome Drink
- Cooking class
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Late Check-Out Hour:
Late Check-out Fees: 50%
Late check out (after 12:00 and before 17:00) may result in a fee.
Property and Cancellation Policies :
Booking from December 2020-March 2021: If cancelled or modified within 3 days prior to check-in date, 50% of total cost will be charged. Cancellations 24 hours prior to check in, no show or early departure will be charged 100% of the stay.
A credit card is required to guarantee a booking.
In Yellow, Purple, Khmer House and Garden Cottage an extra bed can be added. Children below 12 years old can stay free of charge. Above 12 years old $30 per night will be charged per extra bed.
Promotion only available for Cambodians nationals or expats with proof of residency in Cambodia or work permit
Booking from April 2021:Notice of cancellation must be received 14 days prior to arrival date for the rooms and 30 days prior to the arrival for the Estate.In the event of a cancellation within 14 days prior to the arrival, full cost of stay will be applied. In the event of any no-show the charge of your entire scheduled stay will be applied.For Peak Season bookings from 20 December – 6 January, a notice of cancellation must be received 60 days prior to arrival. In the event of any no-show or cancellation less than 45 days prior to arrival, the charge of your entire scheduled stay will be applied.
Terms and Conditions
Rates are per room per night and all taxes are inclusive.Staff gratuities, however, are at each guest’s discretion and may be offered atthe close of their stay.
Deposit / Pre Payment:
No deposits are required, however credit card details are essential to guarantee the reservation. The full amount of your reservation will be automatically debited from your credit card 7 days before your check-in at the hotel. For Peak Season bookings from 20 December – 6 January, a full balance amount will be charged on your credit card 45 days prior to arrival. In the event that we give a refund, the amount refunded will be minus any charges incurred by Maison Polanka to process the deposit or the refund. The guest is liable for all cancellation fees arising from bank charges or any other charge required to refund any money paid to Maison Polanka.
The hotel does not accept any form of illicit activities on its premises. Drugs and other harmful substances are prohibited as Cambodian law, and are not permitted on the property. Rooms are non-smoking. The smoker will be held responsibleby our insurance in case of fire. A fine of 1 night fare will be charged if smoking inside the room to allow full cleanup of the room. Outside guests are not allowed to stay on the premises after midnight. Food and beverages brought from outside are not allowed in the common areas. A deposit might be required upon check in to cover any deterioration to the property assets and fixings.