Maison Polanka is a luxury boutique hotel in Siem Reap, hidden in the
shadows of the magnificent Angkorian temples. Our property comes with
two spacious and authentic Khmer-style villas housed in lush green
gardens. We offer a personalized and bespoke experience for the
discerning traveler, be it a couple, family or even the single travel
- Baggage storage
- Gift shop
- Laundry service
- Room service
- Swimming pool
- Welcome Drink
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Property and Cancellation Policies :
Notice of cancellation must be received 14 days prior to arrivaldate for the rooms and 30 days prior to the arrival for the Estate.In the event of a cancellation within 14 days prior to thearrival, full cost of stay will be applied. In the event of any no-show the charge of your entire scheduled stay will be applied.For Peak Season bookings from 20 December – 6 January, a noticeof cancellation must be received 60 days prior to arrival. In the event of anyno-show or cancellation less than 45 days prior to arrival, the charge of yourentire scheduled stay will be applied.
Terms and Conditions
Rates are per room per night and all taxes are inclusive.Staff gratuities, however, are at each guest’s discretion and may be offered atthe close of their stay.
Deposit / Pre Payment:
No deposits are required, however credit card details are essential to guarantee the reservation. The full amount of your reservation will be automatically debited from your credit card 7 days before your check-in at the hotel. For Peak Season bookings from 20 December – 6 January, a full balance amount will be charged on your credit card 45 days prior to arrival. In the event that we give a refund, the amount refunded will be minus any charges incurred by Maison Polanka to process the deposit or the refund. The guest is liable for all cancellation fees arising from bank charges or any other charge required to refund any money paid to Maison Polanka.
The hotel does not accept any form of illicit activities on its premises. Drugs and other harmful substances are prohibited as Cambodian law, and are not permitted on the property. Rooms are non-smoking. The smoker will be held responsibleby our insurance in case of fire. A fine of 1 night fare will be charged if smoking inside the room to allow full cleanup of the room. Outside guests are not allowed to stay on the premises after midnight. Food and beverages brought from outside are not allowed in the common areas. A deposit might be required upon check in to cover any deterioration to the property assets and fixings.