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The Local is a culture-themed boutique hostel and café in the city center of Jyväskylä, Finland. Our theme is Finnish and local culture, which we present with the wonderful interior decoration, the delicious treats of our café and a variety of awesome events and local partners.

The Local Culture Hostel provides accommodation in 2 bed private rooms and 4-6 bed dorms. We have shared shower facilities, a well equipped guest kitchen and a comfy living room. The Local Culture Café offers Finnish breakfast and local vegetarian and vegan treats as well as different culture events.


Address 1: Seminaarinkatu 32

City: Jyväskylä - Lansi-Suomen Laani

Postal Code: 40100

Contact Name: The Local Culture Hostel & Café

Phone: +358 400 593 233

Email: info@thelocal.fi

Amenities
  • Baggage storage
  • Gift shop
  • Laundry service
  • Printer
  • Guest Kitchen
  • Living room
  • Bike rental
  • Lockers in dorm rooms
  • Guest Computer

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 02:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies:

Cancellation by Customer, No-show & Fees

The Local gives the customer the right to cancel the booking at any time. In this respect, the following rules shall apply:
The customer can cancel the reservation without charge up until 6pm on the day prior to the day of arrival. Reservations for several nights can be cancelled without charge up until 15 days prior to the day of arrival. Cancellation requests must be made in writing and will be received by email only via: info@thelocal.fi. These terms & conditions are not valid, when the reservation is made via Booking.com. Check the terms & conditions from Booking.com or the confirmation e-mail you have received.

If the reservation is cancelled later, the customer may be charged 50 % of the value of the reservation for the nights that aren’t sold to someone else. If the customer cancels a long-term stay (over 6 nights) reservation less than 2 days prior to the day of arrival and the room isn’t sold to someone else, the customer will be charged for the entire value of the reservation.
  
If the customer fails to arrive, The Local has the right to charge him/her for the nights that aren’t sold to someone else.

The customer has the right to cancel the reservation without charge in case of a force majeure situation, serious illness, serious accident, death of the customer or his/hers next of kin or some other serious and unexpected incident such as one’s home being burned down. The customer, however, has to inform The Local immediately of the reason for not arriving and prove it with a reliable account, such as medical certificate, police report or an insurance company’s report.

Terms and Conditions

Terms and conditions


1 Definitions & Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
  • “Customer” – means a paying guest of the Hostel
  • “Hostel” – means The Local Culture Hostel Oy
  • “The Local” - means The Local Culture Hostel oy
  • “Rates” – means the prices payable for rooms and (where applicable) other facilities offered by the Hostel.
  • “Next of kin” - means customer’s spouse, child, parent, mother-in-law, father-in-law, sibling, grandchild, grandparent or a travel companion who was supposed to stay in the same room.
Words imparting the singular shall include the plural and vice versa. References to any gender shall include any other genders.

2 Booking

Customers can make bookings via The Local’s website, by contacting the staff at the hostel or by Booking.com. A booking is not deemed to be accepted unless and until the customer receives a confirmation of its acceptance. The customer’s responsibility is to check all details of the confirmation are correct in terms of the customer’s requirements. If a customer considers there is an error, this must be brought to the attention of The Local within 14 days of receiving the confirmation. Otherwise the contract will be considered to stand as per the terms outlined in this confirmation.
When making a booking, customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.
The Hostel is entitled to request, on the conclusion of the booking or later, a security deposit in the form of credit card information. The credit card will not be charged before the arrival to the Hostel.
The Local will use reasonable effort to accommodate any request from the customer to change the booking details. Any request to change the dates or length of stay or add products and/or services will be subject to availability. When booking beds in a shared room, The Local will attempt to put people on the same booking in the same room, however this cannot be guaranteed.
The Local welcomes families to stay at the hostel. For small children we offer a crib. The crib must be reserved in advance. If the reservation has not been made, The Local does not guarantee the availability of a crib. Minors can stay at The Local with a parent or a guardian. Minors staying without a parent or a guardian, must be over 15 years old and have a written consent of a legal parent.

3 Prices,Taxes & Services

The prices agreed include the applicable statutory Value Added Tax (10%).
If the customer subsequently wants to change the number of the booked rooms or beds, the services or the duration or the date of the stay in The Local, the prices can be changed by the hostel.
The Local is entitled to accommodate the customer in another accommodation with comparable standards and services for the price agreed if the accommodation in the booked hostel is not possible.
After the reservation has been confirmed, The Local has no right to increase the agreed price nor is it obligated to reduce it. This does not apply to changes in taxes or other government fees, if they could not have been taken into consideration when the reservation was confirmed.
Breakfast is not included in the room price and can be bought for additional price.

4 Payment

The cost of the booking must be paid in full upon arrival, unless agreed otherwise. Groups are obligated to provide invoice information upon arrival.
The following payment methods are accepted by The Local
  • Credit Cards
  • Debit Cards
  • Cash (currency €, biggest acceptable bill 100€)
  • Visa Electron
  • Visa
  • Mastercard
If the actual number of customers exceeds the number booked and expected, accommodation is not guaranteed for these additional members. In addition further charges may be applied to the customer’s account.

5 Customer’s arrival and departure

Booked rooms/beds are available for the customer from 2.00 p.m. on the arrival date.On the departure date, the room has to be vacated and at the hostel’s free disposal by 11.00 a.m. at the latest.
If the customer fails to vacate the room by given time, The Local is entitled to charge an additional fee of 50€.
We work hard to create a safe and welcoming atmosphere for all of our guests. To assist with this the customer will be asked to provide valid ID on arrival. The ID must match the name and address on the booking. Any of the following is accepted as an appropriate form of ID:
  • Current Passport - this is mandatory for Non- EU residents
  • National Identity Card of an EU member country
  • A valid photographic driver's licence (only for the citizens of Finland)
The room/bed is reserved for the customer until 6pm. If the customer arrives at The Local later than that, and fails to inform The Local about the delay before 6pm on the day of the arrival, the customer risks losing the reservation.
If the customer does not , while checking out, return the room keys (includes the room key  and the locker key) in same condition they received them upon their arrival, they shall be charged a fee of 50€.

6 Departure before the agreed date

If the customer leaves before the agreed departure date, he/she has to inform The Local no later than 6pm on the previous day. Otherwise The Local has the right to charge the customer for one night’s stay as compensation. In case the booking was made for several nights, the customer has to pay the agreed price for the unused time unless the room is sold to someone else.

7 Cancellation by Customer, No-show & Fees

The Local gives the customer the right to cancel the booking at any time. In this respect, the following rules shall apply:
The customer can cancel the reservation without charge up until 7 days before the day of arrival. If the reservation is cancelled later that 7 days before the arrival 50 % of the value of the reservation will be charged from the customer. If the customer fails to arrive and has not cancelled their reservation, they will be charged the entire value of the reservation. Cancellation requests must be made in writing and will be received by email only via: info@thelocal.fi. These terms & conditions are not valid, when the reservation is made via Booking.com. Check the terms & conditions from Booking.com or the confirmation e-mail you have received.
The customer has the right to cancel the reservation without charge in case of a force majeure situation, serious illness, serious accident, death of the customer or his/hers next of kin or some other serious and unexpected incident such as one’s home being burned down. The customer, however, has to inform The Local immediately of the reason for not arriving and prove it with a reliable account, such as medical certificate, police report or an insurance company’s report.

8 Revocation by The Local

The Local is entitled to extraordinary revocation of the booking for good cause, in particular, if
  • Force majeure or other circumstances which do not fall under the scope of responsibility of the hostel make it impossible to perform the booking
  • Misleading or incorrect information has been used in booking by the customer
  • The Local has justified reason to assume that in case the customer uses the hostel’s services the smooth business operations, safety, or reputation of the hostel in the public may be impeded, without such matters being attributable to the hostel’s power of control or organization
  • The hostel has gained knowledge that the financial situation of the customer has considerably worsened after conclusion of contract, in particular if the customer does not pay for due claims of the hostel or does not provide sufficient security and as a result payment claims of the hostel appear to be endangered
The hostel is obliged to inform the customer of the exercising of the revocation right in writing without delay. In the above cases of revocation the customer is not entitled to compensation for damage.

9 Customer’s behaviour at The Local

The customer is obliged to good behaviour and to follow the rules and regulations of The Local. Customer will be informed about the rules upon arrival. If the customer fundamentally breaks these rules, he/she can be immediately removed from The Local. In this case, the customer has to pay for the accommodation and the additional services ordered.

10 Responsibility for customer’s property

The customer staying in a shared dorm room can store their valuables in a locker in the room. The Local is not responsible for valuables stored in the lockers. The customer is responsible for their luggage unless The Local has taken them for storage. Storage comes with an additional fee of 2€.  

11 Customers responsibility for damages

The customer is responsible for damages, such as smoking in the rooms, damages in the rooms, other facilities or on other customer’s property caused on purpose or by negligence by the customer or his/her pets.

12 Defects, Notification & Correction

If the room, the special arrangements or services related to the room or services ordered with the reservation are not as agreed upon, there is a defect in the performance of The Local. If the room is not available to the customer as agreed upon, there is a defect of the performance of The Local. However the customer cannot refer to the defect, if he/she doesn’t notify the staff within reasonable time of the defect being noticed.
The Local has to correct the defect immediately at its own expense. If it cannot be corrected, the customer is entitled to a price reduction. However The Local can refuse to correct the defect if it would cause unreasonable costs or harm.

13 Accessibility & Special Needs

The premises of The Local Culture Hostel & Café are not easily accessible by a wheelchair and The Local does not guarantee accessibility to any of the facilities.

14 Parking

The Local Culture Hostel has a few parking spaces on its grounds. These parking spaces are available for rent. If the customer wishes to reserve a parking space, it has to be done in advance. The Local does not guarantee a parking space, unless it has been reserved in advance and the reservation has been confirmed by the hostel staff.
The parking area is supervised with camera surveillance, but The Local is not responsible for any possible damages or disappearance of the customer’s vehicle or the property inside the vehicle.
The parking space is available to the customer on the day of the check-in, from 2pm and must be released by the time of the check-out, at 11am.

15 Hostel Events

Chargeable events organized in the Local Culture Café are chargeable for customers unless otherwise informed.

16 Disagreements

The Local and the customer are primarily required to discuss the disagreements between themselves. In case of disagreement, the customer can ask help from a consumer adviser or submit the dispute to the Consumer Disputes Board to resolve.  

17 Use of Personal information

The information the customer supplies to The Local during the booking process will be used initially to make and manage the customer’s reservation. The Local might also use details to remind the customer of their reservations, request feedback on the customer’s stay at The Local and to send them other communications such as newsletters and emails before and after their stay.
The Local will retain the customer’s personal information only for as long as is necessary in order to fulfil the service they requested, to make future purchases easier for the customer, to tell the customer about other products and services that may be of interest based upon their purchasing history, and to allow The Local to understand customer behaviour and inform future product development.
The Local may retain information about customers whose conduct has been anti-social or breached our policies, for the purpose of restricting those customers’ future use of our services.