Minors must be accompanied at all times by their parents
family or, otherwise, by a representative who demonstrates the family link with the
younger. To give an example, documents such as the civil registry of
authenticated birth, identity cards, special permissions granted by
of the competent authorities, among others, will serve to demonstrate said link
The Check In time on the day of admission is from 3:00 p.m. and, subsequently, the
Check Out time on the day of departure is until 12:00 p.m.; after that time, the
Hotel reserves the right to charge additional charges depending on the time
elapsed. However, the Hotel may offer Late Check Out, as long as the
facilities of that have availability.
Compared to restaurant hours, breakfast, included with the reservation, is served from
8 a.m. until 11 a.m. in the restaurant, which is located next to the reception
of The Hotel; the foregoing, unless the Client orders Room Service - Service to the
Room, with the anticipation required for these purposes and which will be informed in the
time of stay. For the rest of the meals and drinks, the restaurant will count
with operation until 10 p.m.
Now, the damages caused by the guests to any good or article of
property the property and within the establishment of The Hotel, will follow the following
procedure: firstly, the Guest will have the obligation to pay within the
collection account that you incur during your stay, the total value of the repairs to
let there be a place Secondly, if the arrangement is not possible, The Hotel will inform The
Guest what is the item and its respective price for The Guest to carry out the
Inside the Hotel, Guests must maintain good behavior at all times.
moment; therefore, it is completely prohibited to disturb the order and
tranquility of the other guests making noises that disturb the calm of these,
especially after 10:00 p.m. In addition, the Guests must refrain
to carry out any act that goes against the law, morality and good
Likewise, the use of drugs is prohibited in the different facilities of
The Hotel, including its rooms. Compared to the use of cigarettes, only
Smoking is permitted in the area designated for these purposes, called the "Smoking Area".
Smokers”; anyway, because we are an environmentally friendly Hotel
environment, it is forbidden to throw garbage and cigarette butts in any part of the Hotel that is not
is intended for this, as well as the reservoir and its surroundings.
In the event that the workers of The Hotel identify that any of the
Guests are making use of drugs and prohibited substances within the
facilities, they will proceed with a call for attention. Then, if the behavior
is repetitive, it will constitute grounds for expulsion from TAU HOUSE HOTEL.
TAU HOUSE HOTEL, within its services, offers both for Guests and for
Clients of the restaurant and other facilities, free parking during their
stay. In any case, it is not responsible for any loss of valuables
left inside the vehicle, partial and total damage to it, as well as the loss
of objects, documents, jewelry, money, among others, within the Hotel and its
facilities, since it is the responsibility and obligation of The Guest and/or The Client
take charge of your belongings, leaving TAU HOUSE HOTEL exempt from any
The Hotel is not responsible for the entry of guests into the waters of the reservoir
without due protection, like the services contracted by The Hotel, but which are
third party liability. It is very important to mention that the improper income
or mismanagement of entering the reservoir can have consequences for life and
integrity of the person.
TAU HOUSE HOTEL is enabled to serve guests who are
in a situation of disability, since it has facilities and adaptations for
people with reduced mobility.
Finally, we DO NOT allow pets access to the rooms, however, they are allowed to accompany you in the Epicurian restaurant at TAU HOUSE HOTEL.
III. CANCELLATION POLICY AND ADDITIONAL SERVICES
Cancellations made between the time of booking and up to thirty (30) days
prior to the date of arrival at the Hotel, they will not have any economic sanction; thus,
One hundred percent (100%) of the total value will be refunded. Conversely, if the cancellation
of the reservation is made during the thirty (30) days prior to the reservation date and until
one (1) day before, you will pay fifty percent (50%) of the total value of the reservation; is
that is, The Client will be debited fifty percent (50%) of the value for the service,
administrative expenses and operational expenses of the Hotel. In short, if the Client does not
is presented on the day of the reservation, the total value of the reservation will be debited as a
sanction; that is, one hundred percent (100%).
The modifications or changes of the reservation date are subject to the availability of
The hotel. Consequently, the price may be modified taking into account the new
dates or rate changes, since these will depend on the season in question.
TAU HOUSE HOTEL is not responsible for the lack of veracity in the information
provided by third-party service providers or by any incident of
any nature that occurs by virtue of the contract or that is directly or
indirectly related to its execution. Until the moment that The Hotel
do not offer your services or additional experiences directly, only TAU
HOUSE HOTEL will be an intermediary between the user and the acquisition of the services to
through a third party.
IV. METHOD OF PAYMENT AND PRICES
Payments made to TAU HOUSE HOTEL must be made through the means
of payment enabled on the website or through the means specified to The
Customer; specifically, through the PayU payment platform. Also, TAU
HOUSE HOTEL is also responsible for the automatic debit of fifty percent
percent (50%) corresponding to the advance of the reservation.
The values of the lodging vary depending on the date of the reservation, the means by which
it is carried out and the agreements that are made with third parties, if any. Any
form, to make the reservation you must pay 50% of the total value.
In the case of additional services offered at TAU HOUSE HOTEL that cannot be
reserved in advance and that are expressly taken during the stay of El
Customer, the value of the provision of these services must be paid in full
at the time of Check Out. For these purposes, the rates are indicated at the reception or
at the time you request the service through any official channel of TAU HOUSE
All prices and rates include the respective taxes that may apply.
V. POLICIES AND DECREES
The personal data provided by users or visitors on the website, not
will be shared with third parties, except with the express authorization or requirement of
competent authority. The foregoing, applying the Data Protection Law
personal; that is, Statutory Law 1581 of 2012.
TAU HOUSE HOTEL complies with Law 679 of 2001 (arts. 16, 17 and 19), Law 1336
of 2009, Law 599 of 2000 and Resolution 3840 of 2009, which have as objective
dictate protection measures against exploitation, pornography, sexual tourism and
other forms of sexual abuse against children and adolescents.
In the same way, it accepts the requirements demanded in Decree 4000 of 2004,
Regarding the control of foreigners. Finally, the rules mentioned in this
provisions of this Agreement are not limited to all others that are applicable to TAU
HOUSE HOTEL in terms of its operation and sector.
SAW. ACCEPTANCE OF TERMS AND CONDITIONS
When accessing the website and/or contracting any of the services offered by TH
OPERADORA S.A.S., it is understood that the user is fully aware and
ability to interpret the content of the offers and services provided by The
Hotel and, who knows and is correctly informed of the weather conditions, mode
and place of each of them at the time of requesting the service. In case you
If you have any doubts, you should contact The Hotel directly before paying for the
hosting and additional services, since once said service is reserved, it will not
may be canceled or modified, unless the exceptions contained in the
present in writing and previously informed. In any case, the user declares to accept
expressly any contract through which TH OPERADORA S.A.S. control and
regulate the policies of these Terms and Conditions.