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Contact Information

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Payment Method
It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
Bank: Scotiabank Inverlat in Mexican Pesos MXN
Legal Entity: Sunny Time S DE RL DE CV
Account Nº: 22000109711
Clabe: 04469522000109711
SWIFT: MBCOMXMM
Branch Office: 01 Puerta Maya

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Property Information

Arthouse is a project dedicated to art where 3 buildings live together (23 apartments with private pool), contained inside a village in the middle of the tropical jungle of Tulum, with a Botanical Garden, a Contemporary Art Gallery, a Library and a Residency for Artists. 

The apartments’ dimensions go from 122 to 323 square meters, with 2 or 3 bedrooms for a maximum of 4 or 6 guests.

Arthouse is not a hotel, and does not offer hotel services. 

In Arthouse we privilege rest, tranquility and silence, to facilitate the contact with nature and art, and promote relax and inspiration. 

Arthouse does not allow parties or events, nor loud music in common areas like terraces, after 10 pm. 

Property Name: Arthouse Tulum

Address 1: Nak Be S/N, Aldea Zama, Tulum, Q.R., Mexico

City : Tulum - Quintana Roo

Postal Code : 77760

Contact Name: Norberto Jansenson

Phone : +52 1 (984) 232 0000 / Attn 08AM - 09PM

Email : booking@arthousetulum.com

Amenities
  • Baggage storage
  • Concierge desk
  • Elevators
  • Swimming pool
  • Valet service
Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 15:00

Check-Out: 11:00

Property and Cancellation Policies :

Dear guest, please read carefully our confirmation & cancellation policies before confirming your stay at Arthouse Tulum:

  • A charge for the 50% of the total stay will be made at the moment of confirmation of the stay.
  • If you cancel up to thirty (30) days before your arrival, no penalty will apply.
  • Cancellations made less than thirty (30) days before your arrival, No Shows and/or anticipated Check Outs, a charge for the total stay applies.

In case you could have any doubt, please communicate with us and we will gladly assist you.
Terms and Conditions


Attention to guests

We will be happy to answer any questions or concerns you may have during your stay with us. We live in Arthouse, and we will be here for anything we may need. Any situation that  arises, will be treated with care and experience and with the best disposition. 

House Rules:

- Check-in must be done personally by the guest or guests who have hired the property. No replacements are allowed without prior notice or unexpected guests.
- Only registered guests can check in at Arthouse. No guest can stay overnight unless approved by Arthouse. 

Check In / Check Out:

- Arthouse Tulum is a complex of apartments, in which some services and amenities are offered. The check-in and check-out service is arranged by appointment arranged in advance and agreed upon between the guest responsible for the reservation and the host with whom you have contacted at the time of booking.
- The check-in time is from 3pm to 11pm. After this time, the arrival and delivery of the departments must be specially coordinated. No guest can reach Arthouse Tulum or stay without prior notice or without appointment stipulated after midnight (12:00 AM).
- The Check-Out time is no later than 11 am. 
- Arthouse Tulum is a smoke free complex, both in the interiors of the apartments and in the common areas.
- All guests and visitors of Arthouse Tulum must maintain, at all times, the covered torso in the common areas.
- Visitors are not allowed to sleep in apartments, unless expressly authorized by Arthouse Tulum. All visitors must leave the apartments no later than midnight.