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“Wai Ora”, a Maori term which means “healing waters”.  “Wai Ora” utilize the qualities of our healing waters. Wai Ora heals physically, mentally and spiritually. Wai Ora is an integral component of both Rotorua Spa and New Zealand Spa history. The WaiOra Lakeside Spa Resort provides the contemporary New Zealand Cultural Spa Experience with the environment of the lake and spring water underpinning the Wai Ora Spa and accommodation Rotorua experience. The two spa experiences within the group can be accessed separately or in combination and while each provides a different experience, together they make up a very unique spa offering that is “The New Zealand Cultural Spa Experience”. The WaiOra Lakeside Spa Resort site has an interesting history extending back almost 100 years when it was part of the “Redwood Estate” established in 1925 with the building of the Dutch Colonial Designed house that is now the centrepiece of the Te Amorangi Museum, located some 300 meters from the Resort. This farm was later sold to a Major Hannah (a member the Hannah’s shoe shop family) in the late 1930s who built a house and servant quarters closer to the lakefront which is now the Restaurant, Bar, and Reception of the WaiOra Lakeside Spa Resort. The property was later sold to the Holden family, another noted family of Rotorua that has a few family members still residing in close proximity to the resort. These two families are recognized with the naming of the bays in front of the resort as Hannah’s and Holden’s Bay.  

Property Name: Wai Ora Lakeside Resort

Street Address: 77 Robinson Avenue, Holden's Bay

City : Rotorua

Postal Code : 3010

Contact Name: Reception WaiOra Resort

Phone: +64 7 343 5100


  • Audio / Visual equipment rental
  • Baggage storage
  • Elevator
  • Laundry service
  • Meeting rooms
  • Photocopying services
  • Printer
  • Room service
  • Safe deposit boxes at front desk
  • Swimming pool

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 11:00 AM

Late Check-out Hour: 12:00 PM

Late Check-out Fees: $50.00

Late check-out (after 11:00 AM and before 12:00 PM) may result in a fee.

Property and Cancelation Policies :

Full Charge - Full Deposit - If canceled within 2 days of arrival

Terms and Conditions

We wish you a pleasant stay at the Wai Ora Lakeside Spa Resort.

If you have any questions or wish to make any changes to your reservation please don't hesitate to contact our reservations team by telephone, in New Zealand +647 3435100 or by e-mail: 

CHECK IN - CHECK OUT POLICY: Our check-in time is 3:00pm and our check- out time is 11:00am however there is an option for early check in and late check out subject to availability for $50.00 per hour 

CANCELLATION POLICY: We require 48 hours notification (based on a 3:00 pm arrival time).

CREDIT CARDS: We will be charging a 1.95% credit card surcharge for all credit cards used in the property from 1st Oct 2019.

PARKING: WaiOra Lakeside Spa Resort provides complimentary car parks for our guests. 

: Please note, all packages require pre-payment and are Non-refundable. 

INCLUSIONS:Your reservation includes access to all Resort facilities including the Wai Ora Spa water experience which consists of spa pools, Kawakawa (a traditional healing herb) Infused steam sauna and steam room and free Wi-Fi across the complex. 

DININGPlease reserve your table prior to your stay if you would like to dine in Mokoia restaurant, to avoid disappointment of no availability on the day. 

WAIORA DAY SPA: If you would like to enjoy a Spa treatment at our award-winning our Wai Ora Day Spa is open daily from 9.00am. We recommend that you make a booking prior to your arrival. 

Kind regards,
Reservations Team

Wai Ora Lakeside Spa Resort
77 Robinson Avenue
Holdens Bay
Rotorua 3010
Phone: +647 3435100 
Fax:07 343 5150

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