The Fort Escape

The client agrees:  1. We will allow you to cancel your booking without penalty, but you must do so within 14 days of the due date, in writing or by email to info@thefortescape.com. We will acknowledge receipt of your cancellation by return. Please do not consider your booking cancelled until you receive our confirmation.       2. Bookings commence 3:00 pm on the day of arrival, terminating 11:00 am on the day of departure.     Arrival times are between 3:00 pm and 10:00 pm.     3. No persons in excess of the number agreed at the time of booking are to occupy the Fort Escape. Breach of this rule will terminate the contract without recompense to the client.    4. We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others. Please respect other guests and keep noise to a minimum after 10.00pm.      5. Absolutely No pets are to be brought to the Fort Escape.     6. Any damage done to the facility or to the items contained therein will be deducted from the damage deposit immediately.  Should the damage done by the client exceed the amount of the damage deposit received, the client will be liable for the replacement/repair costs of the damaged items immediately.    7.  In the unlikely event that we have to cancel the reservation due to circumstances beyond our control, we will provide a full refund of monies paid. No further financial claims will be considered.    8. No liability shall be accepted by the Fort Escape for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by the owners for accident or injury to guests, either within the property or outside.     9. Please do inform us as soon as possible if you have a complaint with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.   10. We strongly recommend that you get your own travel insurance, we do not provide this. If you become unwell due to COVID-19or need to self-isolate due to COVID-19 the full cost of the booking will be charged.   11. Any left property will be returned following receipt of a pre-paid address label.   12. Because the Fort Escape is located on a working farm, children under the age of 18 are not permitted on property. This is for their own safety.   14.  Pets are strictly prohibited at the Fort Escape.  15. Entrance to fenced areas is strictly prohibited.    16. No smoking is allowed in rooms.  Smoking is allowed in designated areas only.   Thank you.