1. Application and Scope of Conditions
1.2. The Conditions constitute a legally binding agreement between the Customer and the Hotel once confirmation (via email, SMS, letter, or other means) has been sent to the Customer.
1.3. If a third party acts on behalf of the Customer, the Customer shall be jointly liable with the third party to the Hotel for all obligations arising from the stay at the Hotel or related thereto.
1.4. Other provisions outside of these Conditions may be applicable. These additional provisions shall apply in addition to these Conditions.
1.5. All offers from the Hotel are based on these Conditions, which form an integral part of any agreement entered into. In the event of a conflict between these Conditions and conditions expressly and in writing agreed upon with the Customer, the conflicting conditions shall prevail over the Conditions (unless explicitly stated otherwise in the Conditions).
2. Service Provision, Prices
2.1. The hotel provides services requested by the Customer and accepted in writing by the Hotel.
2.2. All prices are in CHF, including the legal VAT rate. The Customer must pay the applicable price or the price agreed with the Hotel for the provision of the room and any other services used. This also applies to services requested by the Customer and expenses incurred by the Hotel with third parties for services organized on behalf of the Customer.
2.3. If the period between the conclusion of the contract and the arrival of the customer is more than 6 months and the legal VAT rate or other local taxes and taxes increase or new local taxes and taxes are introduced, the Hotel reserves the right to increase the agreed prices by the amount of the VAT increase or new local taxes and taxes introduced.
3. Payment Conditions
3.1. The Hotel reserves the right to change the prices offered on the website over time.
3.2. Each reservation must be guaranteed with a valid credit card at the time of booking.
3.3. The Hotel is entitled to request payment of a suitable deposit. The Hotel distinguishes between non-refundable reservations and refundable reservations.
3.3.1. A non-refundable reservation requires a deposit on the total amount of the reservation, which is paid at the time of booking.
3.3.2. For a refundable reservation, the Customer must provide valid credit card details at the time of booking. Payment for the reservation will be charged to the card 30 calendar days before the Customer's arrival.
3.4. To the extent that the Hotel has not demanded advance payment, any outstanding balance of the invoice is payable by the Customer no later than upon departure, either by credit card or in cash. If the Customer requests to pay upon receipt of the invoice and the Hotel agrees, the invoice amount is payable within 30 calendar days of the invoice date.
3.5. In the event of late payment, the Hotel is entitled to charge the Customer interest at a rate of 5% as well as collection or enforcement costs.
4. Reservations and Amendments
4.1. For block reservations (booking of 5 rooms or more), the Customer must provide the following information to the Hotel no later than 7 days before the arrival date: (a) arrival time, (b) names and surnames, and (c) preferred method of payment. After the deadline set by the Hotel, rooms that have been allocated but are still available will be released for other reservations.
4.2. The Hotel reserves the right to change the allocation of rooms to the extent that the room meets the requirements and interests of the Customer and this change can be justified to the Customer.
4.3. If, for any reason, the Hotel cannot provide the Customer with a reserved room, the Hotel will offer the Customer an equivalent room. If no equivalent room is available, the Hotel will offer the Customer an available room in another category.
5. Cancellation Policy - Groups (>5 rooms) and Individuals
5.1. This cancellation policy applies to (a) reservation cancellations, (b) no-shows (i.e., unreported absences), and (c) early departures (i.e., before the agreed departure date).
5.2. Cancellation of a reservation or a group reservation (regardless of whether the reservation is partially or fully canceled) must be communicated in writing to the Hotel as soon as possible and no later than according to the specific cancellation conditions communicated in connection with the reservation. Specifically:
5.2.1. A non-refundable reservation will not be refunded in case of cancellation, modification, early departure, or no-show. The total amount paid is retained by the Hotel.
5.2.2. Cancellation or modification of a refundable reservation will not be charged to the provided credit card if done at least 30 calendar days before the scheduled arrival time. Any later cancellation or modification will not be refunded.
5.2.3. The cancellation of reservations for event facilities must always be communicated no later than 90 calendar days before the start of the event.
5.3. In the event of late cancellation, no-show, or early departure, the Hotel reserves the right to charge the full rate for all nights or events not used.
5.4. All services that have been provided in advance by the Hotel and/or its partners are payable in the event of cancellation.
6. Check-In and Check-Out Times
6.1. Hotel rooms will be ready for occupancy from 3:00 PM CET on the day of arrival and must be vacated and returned by 11:00 AM CET on the day of departure.
6.2. Check-ins and check-outs outside of the times mentioned above are possible only subject to availability and with prior confirmation from the Hotel's reservation or reception teams. Such check-ins and check-outs may incur an additional charge.
7. Use of Space, Events, and Customer Safety
7.1. The rented space and the items, devices, and facilities provided by the Hotel may only be used for the intended purposes. The Hotel is not responsible for bodily harm caused by the misuse of items, devices, and facilities.
7.2. Losses or damages resulting from the negligence or intentional fault of the Customer may be charged by the Hotel.
7.3. The Customer may not rent or sublet a space or use Hotel space without the prior written consent of the Hotel. The Customer indemnifies the Hotel and releases it from any liability for any damage or loss resulting from misuse by the Customer or its associates.
7.4. Reproduction, distribution, modification, connection, or use, in whole or in part, for commercial or public purposes, and any type of exploitation beyond the limits of copyright law, trade names, trademarks, service marks, and other product and service names and logos of the Hotel or its licensors, whether registered or not, requires the prior written consent of the Hotel.
7.5. These conditions do not grant a license to use the Hotel's or third parties' intellectual property. All rights not expressly granted in these conditions are reserved.
7.6. Unless the contract contains contrary provisions, the Customer must, at its own expense, obtain all necessary permits for any event, banquet, or similar event it wishes to organize. The Customer must notify, in advance, any agreements regarding fees for music reproduction, and the Customer must pay these fees. The Customer shall inform the Hotel as soon as possible of the final number of participants. The final number of participants must be confirmed in writing 72 hours before the event. This number will be used for the final billing, even if the confirmed number is not reached. In the event of a change in the number of participants, this must be communicated in writing to the Hotel. In the event of a change in the number of participants, the Hotel is entitled to reconsider the confirmed prices and/or the confirmed venue.
7.7. The Customer agrees to comply with the Hotel's safety rules, including not obstructing evacuation routes, complying with anti-smoking regulations, etc. Additionally, any decorations installed by the Customer must comply with these rules. It is also the Customer's responsibility to ensure that the number of people granted access does not exceed the capacity of the room being used. The maximum numbers set by the Hotel are binding in this regard. The Hotel is not responsible for non-compliance with this provision. Hanging objects on walls, doors, and ceilings always requires the prior consent of the Hotel. The Customer is responsible for any damage caused to the Hotel by these objects.
8. Liability, Mountain Activities, Spa, and Gymnastics
8.1. The Hotel is only liable to the Customer for damages caused intentionally or through gross negligence that are the direct result of the Hotel's breach of contractual obligations or materially insufficient performance. In any case, the amount of damages is limited to the cost of the stay reserved by the Customer or actually paid upon departure (excluding VAT and cash payments). The Hotel has no other liability, and especially no liability in case of simple or moderate negligence or indirect loss.
8.2. The Hotel is not responsible for activities initiated by the Customer or its associates or services provided by a third party, including services organized by the Hotel. This applies, without limitation, to any type of injury or damage suffered in connection with activities organized by a mountain guide, activities related to a restaurant, bar, or events, activities in the gym, activities related to a massage and/or spa, including also any possible exacerbation or triggering in connection with a pre-existing condition.
8.3. The Hotel is not responsible for the damage or theft of items brought to its premises by the Customer, its associates, or other third parties. The Customer is responsible for insuring exhibited items and other items brought by themselves, their associates, or third parties. The Hotel may, at any time, require proof of adequate insurance coverage from the Customer.
8.4. The Customer is liable to the Hotel for all damages and losses caused by themselves, their associates, or other third parties.
8.5. The Customer maintains peace and order. The Customer shall indemnify the Hotel and keep it free from any civil or public law claims that may be brought by public authorities or third parties as a result of the Customer's stay at the Hotel or to settle all such claims in full.
8.6. The Hotel expressly reserves the right to make claims for compensation against a Customer who breaches these conditions.
9. Force Majeure and Cancellation
9.1. If the performance of the contract is made materially difficult or impossible for the Hotel due to an event of force majeure (e.g., a natural disaster such as a severe storm, flood, or earthquake, hostage-taking, war, riot, nuclear incident, strike, unforeseen regulatory restrictions, pandemic) or other circumstances for which the Hotel cannot be held responsible, the Hotel may cancel the contract for the portion of the contract that remains to be performed without having to pay compensation.
9.2. Furthermore, the Hotel is entitled to terminate the contract without being required to pay any compensation if there are reasonable grounds to believe that the event could compromise the proper functioning of the Hotel, the safety of the Hotel or its other customers, or the public reputation of the Hotel.
9.3. If a case of force majeure prevents the Customer from using the agreed services and this was not reasonably foreseeable for the Customer, the Customer may terminate the contract for the portion of the contract that remains to be performed without being required to pay any compensation.
10. Privacy and Data Protection
11. Severability, No Waiver, Amendments
11.1. No modification, waiver, or discharge of this agreement by the Hotel is effective unless made in writing and signed by the Hotel or on its behalf.
11.2. The fact that the Hotel does not strictly enforce any of these conditions should not be interpreted as a waiver.
11.3. If an individual provision of these conditions is deemed legally ineffective, this shall not affect the validity of the other provisions. In such a case, the ineffective provision shall be replaced by a similar provision.
11.4. This page was last modified on September 11, 2023.
12. Applicable Law and Jurisdiction
12.1. Any dispute, controversy, or claim arising out of or in connection with this agreement, including its validity, nullity, breach, or termination, shall be governed by Swiss law, excluding conflict of law provisions.
12.2. The courts of Valais have exclusive jurisdiction over any dispute or claim arising from or in connection with these Conditions.