2025 COOPER COTTAGES POLICIES & PROCEDURES 5.7.25 

PRE-ARRIVAL DETAILS

GPS/ADDRESS: 

COOPER COTTAGES 9,11,12,14,15,16,18 (see below for Cottage 20)

Your cottage number is also the street number. All Cottages are located on New Castle Street.

For example, Cottage 12's address is: 12 New Castle St., Rehoboth Beach DE 19971

GPS/ADDRESS: 

COOPER COTTAGE 20

Cottage 20 is located on the corner of King Charles and New Castle.

Please use this address: 600 King Charles St, Rehoboth DE 19971

WHAT TO BRING

So that you may pack accordingly, I have attached a supply list for your review. Please note we provide 1 set of bed linens and 1 beach and bath towel, per cottage guest occupancy.  If you require more, you may want to bring extra linens and towels from home.

CHECK-IN POLICY / DETAILS

On the day of arrival between 3 – 4 PM, you will receive an email and/or AIRBNB message, with your unique electronic lock pin code for the front door and check-in instructions.  

Check-In: 4:00 PM** (No early check-ins during season)

Check-Out: 10:00 AM (No late check-outs during season; progressive fees may apply)

**Please plan accordingly for a 4:00 P.M check-in. When possible, we are happy to allow early-check-in. However, our cottages have special touches that require extra time for thorough cleaning.

PARKING POLICY 

May 15-Sept 15 - VALID REHOBOTH BEACH TOWN PERMITS REQUIRED FOR NON-METERED STREET PARKING.   We provide parking for 2 cars. Depending on your cottage you will have designated private off-street parking and/or parking permits. Permits are required in-season (May 15-Sept 15). Parking is free during the off-season (Sept. 16 -May 14). By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The cottage does not take responsibility for or accept liability for parking violations, damage, accident or loss to your vehicle or personal property.  We reserve the right to tow vehicles. Parking permits must be returned prior to check-out. $300 fee per tag for missing or lost permits.       

PET POLICY                                                                                                                                                                                     

All dogs must be confirmed prior to check-in.  2 dog max / Must be house-trained / No puppies or cats. Additional $50 per day fee authorized/charged separately after booking. Guests are responsible for any damage, loss, or expense caused by their pet. Guests agree to 1 - always keep their pet under control. 2 - keep their pet restrained, tethered, if necessary, when it is outside their dwelling. 3 - adhere to local ordinances, including leash and licensing requirements. 4 - not to leave their pet unattended for any unreasonable periods. 5- clean up after their pet and to dispose of their pet's waste properly and quickly. 6- keep their pet from being unnecessarily noisy or aggressive and causing any annoyance or discomfort to others and will remedy immediately any complaints made through the Manager.7-Refrain from allowing pets on furniture.  

PAYMENT POLICY

We require full payment at the time of reservation. This includes a weekly rate plus 7% city tax, 4.5% DE short-term rental tax and an additional $250-$350 cleaning fee (varies by cottage) which may be authorized/charged separately. All pet fees authorized/charged separately after booking

CANCELLATION / DATE CHANGE POLICY 5.7.25

We understand that plans can change, but due to the seasonal nature of our business and the limited number of cottages we offer, our reservation and cancellation policies are strict and carefully structured. 

We strongly recommend guests purchase travel insurance to protect their reservation.

Cancellations

• All cancellations must be submitted in writing via email.

• Full refund for cancellations made within 48 hours of booking if the check-in date is at least 14 days away.

• After 48 hours: If you cancel your reservation, your deposit will be held until the cottage is re-rented for the same dates. If it is successfully re-rented, you will receive a refund minus a 5% cancellation fee based on your original rental amount and any difference between your original rate and the rate at which the new guest books. If the cottage cannot be re-rented, the full deposit will be forfeited. If the cottage is not re-rented, no refund will be issued. 

• Refunds will not be given for late arrivals, early departures, inclement weather, or personal circumstances.

• Failure to check in on the confirmed reservation arrival date—unless you have notified management in advance—will result in cancellation of your reservation and forfeiture of your deposit.

Date Changes (Transfers)

• One-time date changes are permitted only within the same calendar year and must be requested at least 90 days prior to the original arrival date.

• Transfers are subject to availability, and rate changes.

• If the new dates fall during a lower rate period, the original (higher) rate will still apply. If the new dates fall during a higher rate period, the higher rate will be charged.

• New dates must be confirmed at the time of the transfer request.

• No further changes are permitted after a transfer.

FIREPLACE POLICY                             

Fireplaces are NON-FUNCTIONAL and should not be used at any time. Violators will be charged for all damage.  

SMOKING/VAPING POLICY                                                                                                                                                                        

Cooper Cottages is a smoke-free vacation. No smoking or vaping in any spaces under the roof of the cottage; including all porches and areas near other cottages. A $500 smoking/vaping fee will be charged for violations and guest(s) may be asked to vacate the property. 

MINIMUM AGE POLICY                                                                                                                                                               

All guests must be 21 years or older to confirm accommodations at Cooper Cottages. A valid photo ID must be presented at the time of check-in for age verification.   

CLEANING POLICY                                                                                                                                                                         

Room refreshes will not be offered during stays. Washer/dryer units are in each cottage. Extra cleaning fees may apply if house rules aren’t followed.   

NOISE / EVENT POLICY                                                                                                                                                             

No events, parties or loud or unruly behavior permitted on premises. Quiet hours are 11:00 p.m. to 8:00 a.m. Multiple violations and guest(s) will be asked to vacate the property.   

DAMAGE POLICY                                                                                                                                                                             

Guests responsible for all damage.

GUEST SAFETY / ON-PREMISES CAMERA DISCLOSURE

For the safety and security of all our guests, please be advised that we maintain actively recording security cameras in exterior public areas including walkways and parking areas. Your well-being and comfort are our utmost priority.

COTTAGE SUPPLIES

Beach Chairs: 1 chair per person for each cottage sleeping space. 1 beach cart (no umbrella)

Towels/Linens: 1 bath towel per person for each cottage sleeping space. 2 hand towels per bathroom. 1 beach towel per person for each cottage sleeping space. 1 set linens per bed, including pull-out sofa.  

Board Games: Jenga, UNO and playing cards.

Toiletries: Starter supply of shampoo, conditioner & bar soap. 2 rolls of toilet tissue, 1 box of facial tissue, and make-up wipes.

Appliances: BBQ grill, ice machine, drip coffee pot, standard Keurig, Nespresso machine with complimentary starter pods (Takes Vertuo round pods 7.70 or less), starter non-creamers, sugar, sweetener & tea bags, blender, toaster, dishwasher, all-in-one washer/dryer with clothes drying rack & laundry basket.

Cleaning Supplies: Dish soap, 1 roll of paper towels, all-purpose spray, trash bags, vacuum, broom, dish towels, starter supply of dishwasher tabs and laundry detergent and laundry.

Kitchen: Spices, olive oil, balsamic vinegar, salt & pepper, pots, pans, mixing bowls, baking dish, utensils, cutting boards, knife block, dishes, cocktail shaker, wine, and cocktail glasses. 

BBQ grill, outside shower, trash bin, beach chairs* and cart* located behind or on side of cottage. 

*To maintain the aesthetic street view, please stow chairs, carts & other items 

On porch or behind cottage.