Casa Palo Verde

Hotel Policies

Words cannot express how much we value guests who respect our property and policies. To maintain the integrity of our business and to comply with government regulations, fire codes and insurance standards there are vital policies that we must enforce. Violations will result in a $2,000 MXN charge to room rate, reservation will be cancelled and no refund will be issued. 

SMOKING: 

Casa Palo Verde Hotel is a non-smoking property, and all guest rooms are non-smoking. Candles, incense, illegal substances, oils, grills, burners, and open flames of any kind are prohibited. Evidence of smoking residue, burns, or odors anywhere in room, including doorways, windows and bathrooms, and/or tampering with smoke alarm systems will result in fine. Policy includes e-cigarettes, vaping, and smoking appliances in any form. 

PETS: 

No pets of any kind are allowed. 

COOKING: 

Cooking is allowed in the provided microwave or electric stove only. Fire and insurance regulations prohibit the use of small appliances in guestrooms. No small cooking appliances, such as percolators, crock-pots, or electric burners, are permitted. The microwave and electric stove are high heat cooking devices that require caution and care when using. Properly operating microwave or electric stove to prevent explosions, injuries and fires is of utmost importance. Oven or electric stove misuse may activate emergency systems, may ruin microwaves, and may burn skin. Additional fees will be charged to your account for the replacement of the microwave or the electric stove and any damages caused by misuse. Food preparation or actions that create odors that are pungent, unhealthy, objectionable, or deemed difficult to remove from the air, carpet, walls, and furniture are prohibited. Cleaning fee may be assessed. 

MAXIMUM OCCUPANCY & ADDITIONAL GUESTS: 

Maximum occupancy is determined by fire codes, insurance regulations and health guidelines. Published rates are nightly, for double occupancy (2 people). NUMBER OF PEOPLE occupying room, (including children), must be claimed at the time of booking or registered at check-in. An EXTRA-PERSON FEE (EPF) is charged for each guests beyond double occupancy, not to exceed room’s sleeping capacity (maximum occupancy). EPF is $600 MXN per person (including children over 5-years of age), per night. Failure to register and pay for all people in your room is considered fraud and theft of services. Use of facility is monitored by staff and security system. If it is apparent that the number of people occupying your room is more than claimed, the EPF will be charged to the credit card on file. If number of people exceeds maximum occupancy, you will be asked to rent another room (if available) or to leave hotel with no refund given. 

VISITORS, PARTIES and ROOM USE LIMITATIONS:

Only registered guests may enter the hotel building and rooms. Guests who would like to meet with visitors (non-registered guests) must notify the front desk and register visitors. At no time should room key be given to an unregistered guest to utilize sleeping room or other parts of the facility. Unauthorized visitors in rooms (especially when maximum occupancy is exceeded) will result in cancellation of reservation; and guest will be asked to leave with no refund given. Please respect the safety and security of other guests and on-site management by not giving non-guests access to building. Rooms are rented as sleeping rooms and not as hospitality suites. Parties cannot be held in sleeping rooms and maximum occupancy cannot be exceeded. Rooms cannot be used for beauty services of any kind and outside vendors are not permitted to utilize guest rooms for their services. Guest contract with vendor is not a contract with hotel. Guests must use local salons for beauty services of any kind. 

SAFETY & SECURITY: 

Guest’s safety and the security of guest’s personal property are of highest concern to us. Please help us in maintaining safety and security by not propping open exit doors, leaving room windows open, allowing unregistered guests access to the facility, or giving your key to non-registered visitors. Respect your neighboring guests by not being unreasonably loud or disruptive. Quiet hours are from 10pm – 8am. TVs, voices and other devices must be kept at a respectful level; doors opened and closed quietly; no congregating or running in halls. In addition, notify the management immediately if you notice or smell anything suspicious or of an alarming nature! Please know that personal information gathered at time of booking is used for reservation communications only and is never shared with a third party unless required by law entities. 

CHECK IN/OUT: 

Rental period is from 3:00 pm on check-in date until 11:00 am on check-out date. If you need to occupy the room before 3:00 p.m., a two-night reservation is needed (i.e., the night before arrival). Arrangements to enter the building when checking in after 10 p.m. must be made in advance. Failure to arrive by 10 p.m. (without late arrival arrangements) will result in a no show charge and reservation will be cancelled. Check out is by 11 a.m. If you need a later departure time, a two night reservation is needed (the night following departure). 

RESERVATIONS:

To reserve a room and check in to the hotel, you must be 18 years of age and have a valid credit card. Photo ID must be presented with a credit card at check-in. Your reservation is an agreement that you will accept responsibility for room charges and abide by hotel policies. Corporate associate responsibility is not waived in the event that the employer refuses to pay. 

CANCELLATIONS/REFUNDS: 

Cancellation policies vary depending on the type of room, type of rate and amenities and are confirmed by email following booking. No refunds are issued for “Acts of God” that may occur during your stay, including, but not limited to, public utility failure, severe weather, pandemics, or personal emergencies. Refunds are never issued for Advance Pay discounted reservations. Visits shortened after check-in are subject to cancellation fees.

PAYMENT: 

We accept American Express, Visa, MasterCard, and Discover and debit cards. Upon arrival, your card may be authorized for the full amount of stay, including taxes, as well as for $200 MXN security deposit for damages. Most authorizations release immediately upon departure and the posting of final charges; however, some banks may take longer to release funds for use. Hotel is not responsible for your bank’s policy on release of funds. Guests will need to contact bank directly. Cash is accepted only when the full amount of stay is paid at check-in and a valid credit/debit card provided on file. Without a credit/debit card, guests must provide a cash security deposit equal to one night’s stay. Checks are not accepted. 

TAXES/GRATUITIES: 

Taxes consisting of 3% state (ISH) tax and 16% country tax (IVA) are applied nightly in addition to room rent. Gratuities for staff and housekeepers are left to the discretion of the guests.

PARKING POLICIES 

The hotel has a private parking for free under request, if you need a parking space you must contact the Hotel before your arrival and book in advance your parking space as there is limited number of them. 

DAMAGED AND MISSING ITEMS: 

Guests must leave room in the same condition as when rented as deemed by Casa Palo Verde Hotel. Any damaged or missing room items will result in replacement or repair charges applied to the credit card on file. Photo evidence can be provided. This includes rooms left in an unusually dirty state, and damages to floor, fixtures, linens, walls, or windows. Theft of towels, linens or room furnishings will result in charges and police report filed. Guest will also be charged for damages to any other part of premises, as well as theft of the premise items as indicated on video recordings.

If you travel with valuables The Hotel is not responsible for any stolen or lost items. 

GROUPS: 

Due to the small amount of rooms we have to offer, group reservations for 3 or more rooms reserved more than 1 month (30 days) in advance, require a non-refundable deposit. Full payment is due 7 days before arrival date. Reservations made for more than 3 rooms, less than 1 month in advance, are negotiated on a case by case basis. No in-room parties are permitted at any time. Number of persons in room must NOT exceed maximum occupancy of the room. 

ILLICIT ACTIVITY: 

Suspected illegal activity will be reported to the appropriate authorities. Any unlawful activity including, but not limited to, violence, drug use, intoxication and other behaviors will result in dismissal from property with no refund issued. 

RISK and RESPONSIBILITY: 

All guests stay at their own risk and assume responsibility for their own actions, especially for children to whom they are responsible. Management is not responsible for injuries to guests, loss of valuables, personal emergencies or “Acts of God” that occur during your stay, or damage to personal property, including, but not limited to computer malfunctions or damages. 

MANAGEMENT RIGHTS: 

Management reserves the right: To admission and may deny admission and refuse services to anyone that appears intoxicated, acts in a threatening or hostile manner, misbehaves with the staff and/or whose actions, deemed by the management, are inappropriate; to evict a guests suspected of involvement in illegal activity; to enter any area of the hotel, including guest rooms should there be suspicion of illegal activity or if there is suspicion that hotel property, staff, or guests are at risk; to cancel a reservation for any reason that renders the room unavailable for use, for failure to pay, or for violation of hotel policies; to interpret or amend policies, prices, or amenities at any time; and to correct rates that may have been misquoted due to human or computer error.