Stonewood Chalet

GUEST SAFETY POLICY

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate lawenforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls.It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.

Stonewood Chalet assumes no responsibility for any personal bodily injury incurred while inside the chalet or while using the walking paths, observation landings, or hot tubs. All are used at your own risk. 

Non-Smoking and Damages Policy

On our entire property smoking is not allowed. You agree to a $500 fine if any evidence of smoking is found in the chalet or in any of the building areas such as window ledges, the lift, stairs or the entrance area near to the entrance. 

Please Note: Immediate termination of the rental agreement is possible if: 

• More guests stay in the property than agreed
• Excessive noise is made in the evening hours or at night
• Sub-letting the property you have rented (or giving it to other people). The number of people residing in the apartment should be the same as confirmed in the booking. Accommodation for additional guests may be requested
  A XXX charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment
• [property name] does not allow any pets in the apartments. A XX fine will be claimed if pets will be accommodated in the apartments
• Apartments are located in a residential building in XXXX city center. All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 22:00 and 08:00. This rule is applied as per the XXXXX Law so any late and loud partying is not, unfortunately, permitted
• XXXX is not responsible for lost or forgotten personal things at the apart-hotels premises.

DamagesDuring your stay, the apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to XXX staff will be expected of any damages or breakages in the apartment.You (The Tenant) is financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party negligent actions and behavior. A summary check will be made of the apartment check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the apartment is expected.

[property name] can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.  Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the apartment is in good order and the company does not have any claims. The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.Please rememberEntire apartments are fully non-smoking! At the check-in time, you will be asked to sign a document that you agree to a XXX fine if traces of smoking are found in the apartment.