Comfybed Ginza

【Hotel regulations】
1.Check-out procedure
Please complete check-out procedure on guest portal we provide.

2. In case that the guest cannot enter the room by themselves
If the guest cannot enter into room by using code after 21:00 when the reception desk has ended, the staff will support remotely. A handling fee of JPY2,200 will be charged.
Staff support may not be available during midnight hours.

3.Changing the dates of reservation
It is not permitted to postpone the check-in date or shorten the reservation period for reservations that have passed the free cancellation period

4.Corresponding for not Checking out  
If the guest does not check-out within the check-out time without consent from the hotel, luggage/s may be moved from the room where he/she had stayed. The guest shall pay a late check-out fee and a separate JPY4,400 as a carry-out fee. In addition, the hotel will not be responsible for any damage or stain that may cause to the luggage/s.

5.Designation of Guest Room
Guest rooms are randomly assigned by the hotel's reservation management system. The Guest cannot choose a room on their own. If a guest wishes to change the room and the hotel determines that a change is possible, the guest shall pay one night's accommodation fee as the cost associated with changing the room.

6.Carry-on baggage and Luggage storage
A) Luggage with 3 sides of 158 cm or more (e.g., snowboards, surfboards etc.) is prohibited from being brought into the guest room. If it is possible to store a luggage/s inside the hotel other than guest room, hotel will charge JPY1,100 per day for each piece of luggage with three sides of 158 cm or more. Other conditions are the same as B) Luggage/s with total of 3 sides of 158 cm or less. In addition, please contact the hotel in advance to know whether it is possible to store a luggage/s with three sides of 158 cm or more.

B) Guests can store their luggage from 9:00 to 21:00 on the day of check-in and check-out by accepting the following conditions below.
Please note that, in the reception the staff may not be available at the time of luggage pick-up. Please have plenty of spare time to pick up the luggage.
If the staff is unavailable at the reception, please contact us by phone or email.

b-1) The total length of three sides must be within 158 cm and the weight must be within 30 kg.
b-2) Luggage should not contain valuable and perishable items.
b-3) The hotel will not compensate for any damage or loss etc.
b-4) If Guest do not pick up their luggage until 21:00 pm on the day of deposit, it may be handed over to the next day or later.
b-5) If Guest do not pick up their luggage within 21:00 on the day, a charge of JPY660 per luggage will be charged. After that, each subsequent 24-hours passes, an additional charge of JPY660 per luggage will be charged.

7.Lounge Area usage
In order to use the lounge comfortably, please note that the following acts are prohibited in the lounge.

A) Refrain from eating in the lounge
B) Refrain from doing video conferencing/meeting by suing PC or smart phone
In addition, please manage your personal belongings by yourself.  The hotel will not be responsible for any loss or theft.

8. Delivery/shipping
Please refrain from shipping for commercial purposes.
The total of width, depth and height of goods to be delivered should be within 60 cm, and 2 kg in weight. Goods to be delivered can be stored at reception twice a week at most. The hotel will contact guests when the hotel receives goods to be delivered. A guest should pick it up within 24 hours of reception desk. If guest do not pick up their shipping within 24 hours, a charge of JPY330 per night will be charged.
If transfer of goods is required after check-out, a handling-fee of JPY550 will be charged. Please note that we do not carry out transfer procedures overseas.

9.Cleaning and towel replacement, etc.
<Included in the room rate>
Towel change will be provided free of charge on the 3th, 5th, 7th and subsequent days after check-in.
Cleaning will be provided free of charge on the 5th, 9th, 13th and subsequent days after check-in.
Sheet will be changed free of charge on the 13th and 25th days after check-in, including bed make-up.

<Additional charge>
If the guest requests service(s) on a day other than the above, following charges will apply.
A) JPY1,430 for 1 person and JPY1,650 for 2 people per cleaning and towel change
B) JPY330 for 1 person and JPY550 for 2 people per towel change
C) JPY1,100 for bed sheet exchange (including bed make-up)
<Order and payment>
By 22:00 the day before, please let the hotel know information below.
<Contents to inform>
A) Implementation date
B) Request details (cleaning, towel change, cleaning & towel change and/or linen exchange)
C) Payment method

<Notes>
・Cleaning and towel change will be carried out between 10:30-15:00. If guest/s are not available, the staff will enter the guest’s room.
・Guest must bring the valuables with themselves when going out.
・Bed sheets may not be possible to fix, if personal items are placed on the bed.
・If the guest do not wish for regular cleaning of every 4 nights or enter the room. Please send a message until 3rd night to the reception if cleaning is not required.

10.Amenities
If the guest wishes to extra amenities, the following charges will apply.
A) Hairbrush    JPY165 per piece
B) Shaving      JPY165 per piece
C) Toothbrush   JPY165 per piece

11.Garbage collection
If garbage in room (excluding cardboard and oversized garbage) needs to be collected, please put trash on outside room by 10:00 am. Staff will collect it between 10:30 and 15:00.

12.Rental of handle for window opening
If guest needs a handle to open the window in his/her room, guest can rent it at the reception desk.
As a general rule, guests should return a handle by 21:00 on the day of rental.
Please note that depending on the rental situation, handle may not be available for rental.

13.Restaurant and Taxi service reservation
The hotel does not make reservations for restaurants or taxis. Please make reservations for restaurants and taxis by yourself.

14.Restrictions on the use of perfumes with a strong odor, etc.
If the hotel has determined that use of perfume or other strong odors in a guest room may affect the accommodation of other guests or future guests, or may cause  complaints. In such cases, the guest agrees that the Hotel may immediately stop him/her regarding a behavior causing the odor.

15.Use of kitchen and dining room
Guests can use the dining kitchen free of charge unless the property restricts its uses.
A kitchen and dining room includes a kitchenette, microwave, electronic kettle, simple utensils, tableware and seasonings. In addition, kitchen is adjacent to the guest rooms, the usage time is from 7:00 to 23:00, and a maximum of 4 people can use it at a time.

<How to use>
When using, please let the hotel know at the reception desk or by message.
The hotel will inform the guest of the way to enter kitchen/dining room by e-mail or message.
Please wash the used tableware and kitchenware, turn off the power of the air conditioner, etc. and leave the room.
※Guest who do not follow the kitchen usage and instructions, shall be prohibited from using the kitchen.

16.Delivery of Food
We kindly request all the guest to pick up their food orders at the Lounge area on 1st floor by themselves. Please check the arrival time in advance and receive the delivery promptly.

17.Air conditioner management
The air conditioning of the rooms is centrally managed by the hotel staff throughout the building. It is not possible to switch between cooling and heating for each room. The switch from heating to cooling is scheduled around April, and the switch from cooling to heating is scheduled around November.
Please note that the setting will change on a daily basis depending on the temperature and weather.

18.Noise in the Guest Room
Although there is no problem with the air conditioning system and water supply/drainage system. Please note that there may be a sound like water flowing due to structure of the air conditioning equipment.

19. Drainage after using the bath
After using the bath, if you drain the water all at once, it may cause the water to overflow from the drain in the changing space. To prevent this, please drain the water in multiple stages.

20.Power saving
While staying at the hotel, please remove a card key from the energy saving switch when the guest goes out to save energy.

21.Wi-Fi system maintenance
Wi-Fi service will not be available on Monday, Wednesday and Thursday of every week from 4:00 am to 4:05 am due to system maintenance.

22.Disposal fee
When disposing of large trash such as old suitcases, JPY2,200 per item will be applied as a disposal cost.

23.Handling of lost items
If guest's luggage or/and personal belonging are left behind at the hotel and the guest requests the hotel to send them. The following handling fee will be added to shipping charge. The hotel will ship after payment is confirmed.
<Additional charge>
A) For domestic shipping　    JPY550
B) For international shipping  JPY2,200  

24.Carrying large luggage such as bicycle
Guests are strictly prohibited to bring bicycles (including collapsible bicycles) and other items which can bear possible damage, defacement, etc. to a guest room or into the hotel.

25.Damaged or taken out of indoor equipment
If the hotel equipment installed in the room is found to be damaged or lost, the following amount will be charged.
<Compensation>
USB plug                JPY550
USB cable                   JPY550
Wooden hanger               JPY550
Plastic hanger                    JPY330
TV remote control        JPY5,500
Other                    Online sales amount of equivalent products

26.Regarding the Corona Infection
If the guest is/has been infected with Covid19 while staying the hotel and cleaning / sanitization is required by health center or other government or public agency, the guest must bear the cleaning / sanitization and related costs.

27.Emergency Evacuation
A) If the guest needs to move to the outside of building in an emergency, please use the emergency stairs on the west side (see Note 1 below) and evacuate to the 1st floor.
B) When the guest reach 1st floor by the emergency stairs, go left from the stairs and go out of the building. During power outage, the automatic door may not open even if you enter the building.

Note 1.
Take the emergency stairs on the left from each room, Room * 02, * 03, * 05,
* 06 and Room 1001, 1002, 1003.
Take the emergency stairs on the right from each room, Room * 01.

28.For Disaster Prevention and Safety
A) It is forbidden to enter the guest room other than guests.
B) Unless authorized, please do not use any guest room for any other purpose other than accommodation.
C) Children under 12 years old are not allowed for accommodation.
Guests under the age of 18 must be accompanied by their parents or legal
guardian.
D) In a guest room, please refrain from using heat-emitting equipment, such as cooking/heating equipment.
E) The Hotel premises, including a guest room and the lobby, are non-smoking areas.
F) Refrain from using items which may cause fires, such as fireworks, incense, incense sticks and candles, and also refrain from using items that leave a strong scent.

【Accommodation Contracts】
Application for Accommodation Contracts
Article 2
1. A guest who intends to enter into the accommodation contract with the Hotel shall notify the Hotel of the following information. In order to comply with the law and provide safe accommodation, the Hotel will may conduct background based on the information provided.
(1) Name, address, phone number, nationality and occupation, passport information, a copy of your official government-issued photo ID, passport information and a valid credit card with a name that matches your ID
(2) Date of accommodation and estimated time of arrival
(3) Accommodation charges (based, in principle, on the basic accommodation charges listed in Attached Table No. 1)
(4) Children under 12 years old are not allowed for accommodation.
(5) Guests under the age of 18 must be accompanied by their parents or legal guardian.
(6) Other information deemed necessary by the Hotel
2. In the case when the Hotel asks the guest to submit a hotel registration form to record his/her name, address, phone number, nationality, a copy of your official government-issued photo ID, passport information, a valid credit card with a name that matches your ID and other information, the guest who has made an application for accommodation shall immediately submit such form or information even after the conclusion of the accommodation contract.
3. The Hotel may call the telephone number provided by the guest to confirm the reservation on any date prior to the scheduled accommodation date.
4. In the case when the guest requests an extension of the accommodation during his/her stay beyond the date in item (2) of the preceding paragraph, it shall be regarded as an application for a new accommodation contract at the time such request is made.

Conclusion of Accommodation Contracts, etc.
Article 3
1. The accommodation contract shall be deemed to have been entered into when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the contract shall not be deemed to have been concluded if it has been proved that the Hotel has not accepted the application or if the applicant cannot prove the application acceptance by the Hotel.
2. Even in the case when an application for accommodation is made and accepted based on incorrect accommodation charges offered by the Hotel through Internet websites or by phone, if such accommodation charges are significantly lower than those for the days around the date of accommodation, such acceptance shall be deemed to have been made by mistake under the Civil Code unless the reason why such accommodation charges are significantly low is given (such as a “limited” or “special” offer), and the Hotel shall treat such accommodation contract as invalid and so notify the guest promptly.
3. At the same time as the accommodation contract is concluded in accordance with the provisions of Paragraph 1, the guest is requested to pay an accommodation deposit within the limits of the guest’s entire period of stay by the date specified by the Hotel by the method specified by the Hotel.
4. At the same time as the accommodation contract is concluded in accordance with the provisions of paragraph 1, the guest is requested to pay a damage deposit (up to JPY25,050) as collateral for all penalties and damages that the guest will bear under the accommodation contract by the date selected by the Hotel by the method selected by the Hotel. In the case where authorization is placed on the guest’s credit card, the guest shall maintain the authorization until check-out, and if the authorization is not maintained until check-out, the Hotel may regard the accommodation contract as being cancelled by the guest and the guest shall pay the cancellation charges in accordance with paragraph 2 of Article 6 without any special manifestation of intention.
5. The accommodation deposit in Paragraph 3 and the damage deposit in the preceding Paragraph shall first used for the total accommodation charges to be paid by the guest, secondly for cancellation charges under Article 6 and thirdly for the compensation for damages stipulated in Article 17 if there is any balance remaining after such appropriation, it will be promptly refunded after checkout. If an authorization is placed on the guest’s credit card and there is a refund, the authorization will be automatically removed by hotel's system within 7 days of checkout.
6. If the accommodation deposit in paragraph 3 is not paid in accordance with the provisions of the same paragraph, the accommodation contract will become invalid without any special manifestation of intention. If the damage deposit in paragraph 4 is not paid in accordance with the provisions of the same paragraph, the Hotel may regard the accommodation contract as being cancelled by the guest and the guest shall pay the cancellation charges in accordance with paragraph 2 of Article 6 without any special manifestation of intention.

Right to Cancel Accommodation Contracts by the Guest
Article 6
1. The guest is entitled to cancel the accommodation contract by notifying the Hotel.
2. If the guest has cancelled the accommodation contract in whole or in part (except in the case when the Hotel has requested payment of the accommodation deposit as prescribed in paragraph 3 of Article 3 and the guest has cancelled before payment), the guest shall pay the cancellation charges as listed in the Attached Table No.1. However, in the case when a special contract as prescribed in paragraph 1 of Article 4 has been entered into, the same shall apply only when the guest is informed of the obligation of payment of cancellation charges in case of cancellation by the guest.
3. In the case when the guest does not appear by 22:00 on the expected day of arrival of the reservation without an advance notice, the Hotel may regard the accommodation contract as being cancelled by the guest.

Right to Cancel Accommodation Contracts by the Hotel
Article 7
1. The Hotel is entitled to cancel the accommodation contract under any of the following cases:
(1) When the guest is deemed liable to conduct and/or has conducted himself/herself in a manner that will contravene the laws or act against the public order and good morals in regard to his/her accommodation.
(2) When the guest is recognized as making unreasonable demands, complaints, etc., and disturbing the peaceful order of the premises.
(3) When the guest is considered to fall under the following (a) to (c):
(a) An organized crime group, a member, associated member or a related party to an organized crime group or antisocial group.
(b) A corporation or other entity whose business activities are controlled by an organized crime group or a member of an organized crime group.
(c) A corporation whose directors include persons corresponding to a member of an organized crime group.
(4) When the guest causes considerable annoyance to other guests.
(5) When the guest is clearly determined to be carrying an infectious disease.
(6) When the guest has used violence to make demands toward the Hotel, or has made demands beyond the scope of a reasonably acceptable burden on the Hotel.
(7) When the Hotel is unable to accommodate a guest due to a disaster or other unavoidable reason.
(8) When the guest seeking accommodation is extremely intoxicated and deemed liable to disturb other guests, or when the guest significantly disturbs other guests.
(9) When the guest smokes inside the hotel building and on the premises, does mischief to the fire-fighting facilities, or otherwise does not comply to the regulations in the Hotel Regulations stipulated by the Hotel.
(10) When the guest is found to apply to item (11) of Article 5 after the conclusion of an Accommodation Contract.
(11) When the guest applying for accommodation does not immediately observe the Hotel’s requests based on paragraph 2 of Article 2.
2. In the case when the Hotel has cancelled an accommodation contract in accordance with the preceding paragraph, if the cancellation is made on the grounds of item (7) of the preceding paragraph, the Hotel shall refund payments for any accommodation services, etc., which the guest has not received yet. When the Hotel has cancelled for other reasons, payments for services which the guest has not received will be accepted by the Hotel as a penalty for contract breach and will not be refunded to the guest.

Occupancy Hours of Guest Rooms
Article 9
1. The guest is entitled to occupy the contracted guest room of the Hotel from 15:00. to 10:00 of the next day. However, in the case when the guest is accommodated continuously, the guest may occupy it all day long, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit the guest to occupy the guest room beyond the time prescribed in the same paragraph.

(Late check-out)
Please notify us by email or message by 9am on the check-out date and we will charge the following additional charges:
(1) JPY2,200 (tax included) from 10:00 am to 12:00 pm
(2) After 12:00 pm, One night's accommodation fee will be charged.
(Early check-in)
Please notify us by email or message by 10am on the day of check-in and we will charge the following additional charges:
(1) JPY2,200 (tax included) from 1:00 pm to 3:00 pm
(2) Before 1:00 pm, One night's accommodation fee will be charged.

Jurisdiction and Applicable Law
Article 21
Litigation arising between the guest and Hotel related to the accommodation contract shall be governed by the laws of Japan, and the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction.

Attached Table No.1 (Related to paragraph 2 of Article 6)
(1)    The date of cancellation notification is received (for reservations of 6 nights or less)
A) In case of no-show, the cancellation fee is 100% of the accommodation fee.
B) If guest cancels after the day before check-in, the cancellation fee will be 100% of the accommodation fee.
C) If guest cancels 2 or 3 days before check-in, the cancellation fee will be 50% of the accommodation fee.
D) If guest cancels at least 4 days before check-in, the cancellation fee is 10% of the accommodation fee.

(2) The date when cancellation notice is received (for reservation 7 days or more)
A) In case of no-show, the cancellation fee is 100% of the accommodation fee.
B) If guest cancels within 7 days before check-in, the cancellation fee will be 100% of the accommodation fee.
C) If guest cancels at least 8 days before check-in or earlier, the cancellation fee is 10% of the accommodation fee.

(3) The date when cancellation notice is received (for reservation 28 days or more)
A) In case of no-show, the cancellation fee is 100% of the accommodation fee.
B) If guest cancels within 28 days before check-in, the cancellation fee will be 100% of the accommodation fee.
C) If guest cancels at least 29 days before check-in or earlier, the cancellation fee is 10% of the accommodation fee.

1. For reservations made through various reservation sites, the rules of the reservation site take precedence.
2. When the number of days contracted are reduced or changed and this reduction or change constitutes a contract breach, the cancellation charge will be applied according to the cancellation charge ratio.
3. If the room is changed due to the guest's request, one night's room charge of the room before the change will be charged if the change is possible.