Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. The hotel has the right to cancel your reservation if we cannot verify your credit card. We will send you a cancellation confirmation via email immediately after cancelling your booking. 

Standard Booking Price 
The standard booking price includes the following:
-Utilities (water, gas and electricity)
-Internet and Cable TV usage
-Towels, bed linen and hairdryer
-Daily cleaning
-All amenities and facilities as mentioned on our website pages and in our correspondence. 

Important
We will process your booking within 24 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from jmriversedge@gmail.com.

You can check-in any time from 3PM by local time, and check-out any time before 11AM. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are.

The balance of the amount for the room or any incidentals or fees is payable on check-out.

A room key is provided at check-in time, and should be returned upon check-out. At check-out time please leave keys at the front office desk. 

During the check-in process, our receptionist will provide you with any information which may be required during your stay such as the location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc. Always ask our receptionist for anything that would make your stay more enjoyable and convenient. 

Please note that a more detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room is occupied again.

Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the room. 

Extending Your Stay 
After you have booked your stay with us, you can extend your stay(depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know prior to your check-out time and we will do our best to accommodate your new plans. This may include relocating you to a similar room should this be necessary. 

Cancellation Policy for ”Standard rate” 
Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following: 

• If the guest cancels more than 1 day in advance, the total amount of the reservation will be refunded.
• If the guest cancels less than 1 day in advance, the first night's stay amount is non-refundable and will be charged to the card on file. 
• If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
• In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST call to cancel the reservation, stating the reservation number.
• All cancellations are confirmed via email immediately after the reservation has been cancelled. 
  
  

Cancellation Policy for “Non-refundable rate”
• The total price of the reservation will be charged right away after booking and is non-refundable. 

NON-SMOKING Policy 
This is a smoke-free hotel are smoking is not allowed in any of the rooms. We will charge a $250 fine if ANY evidence of smoking is found in the apartment or in any of the building areas such as window ledges, the lift, stairs or the entrance area near to the reception. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places. 

Please Note 
Immediate termination of the agreement is possible if: 

• More guests stay in the property than agreed.
• Excessive noise is made in the evening hours or at night.
• Sub-letting the property you have rented (or giving it to other people). The number of people in the room should be the same as confirmed in the booking. Accommodation for additional guests may be requested. A $10 charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment.
• River's Edge Lodge and Resort is a pet-friendly hotel, and does allow pets in select rooms. A $20/night fee will charged to the room for pets.
• All pets must be registered by the time of check-in; any pets not registered will be subject to a $50 nightly pet fee.  
• All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 22:00 and 08:00.
• River's Edge Lodge and Resort is not responsible for lost or forgotten personal things at the apart-hotels premises.

Damages
During your stay, the room and all equipment and furniture should be treated with care and kept in order. Immediate notification to River's Edge Lodge and Resort will be expected of any damages or breakages in the apartment. You (The Tenant) is financially responsible for any damage to the room. This includes losses caused by you (The Tenant) or a third party negligent actions and behavior. A summary check will be made of the room check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately.  

Any costs will be applied to the Deposit immediately. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-in of any damages to, breakages in or issues with the apartment is expected. River's Edge Lodge and Resort can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.  

Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the room is in good order and the company does not have any claims).  The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.

Children
One child under 2 years old stays free of charge, please ask for children’s cots/cribs.