TERMS AND CONDITIONS

These booking terms and conditions (“Booking Terms”) set out the basis on which TRIBAL (as defined below) will provide accommodation and other products and services at its Hostels to Guests.  By making a Booking (as defined below) the Customer agrees to comply, and to ensure that all Guests comply, with these Booking Terms.

1. INTERPRETATION
In these Booking Terms, unless the context otherwise requires, the following expressions have the following meanings:"Arrival Date" means the date on which the Guest(s)’ stay at the Hostel is due to commence.;"Booking" means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by TRIBAL;“Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the Arrival Date and duration of the Guest(s)’ stay at the Hostel and any other products and/or services to be included in the Booking;“Booking Engine” means the online booking facility provided by a third party on TRIBAL’s behalf (including Cloudbeds);“Charges” means the charges payable by the Customer in connection with the Booking;“Customer” means the person who makes the Booking;“TRIBAL” and “TRIBAL Bali” means PT TRIBAL INVESTMENTS INDONESIA (Registered Company in Indonesia, NIB 9120113252071) and/or such other company in the same group of companies as TRIBAL that operates the Hostel;“Guest” means the Customer and/or any other people included in a Booking;“Hostel” means the hostel operated by TRIBAL, the location of which is specified in the Booking; and“Website” means www.tribalbali.com and www.tribalhostels.com.
2. BOOKINGS
2.1. Customers can make a Booking:2.1.1. through the Booking Engine via the TRIBAL Website; or2.1.2. by contacting TRIBAL’s staff at the Hostel. 
2.2. When making a Booking, Customers will be required to provide identification information including, but not limited to, the name, contact telephone number and email address of the Customer. 2.3. No request for a Booking shall be deemed to be accepted unless and until TRIBAL confirms its acceptance and provides a booking confirmation. 2.4. TRIBAL will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details. Any request to change the dates or length of stay, increase the number of Guests, change room type or add products and/or services will be subject to availability and, where the cost for such amended Booking would be higher than the original Booking, the Customer shall pay TRIBAL’s standard rates from time to time for the amended Booking. TRIBAL shall not be obliged to refund any part of the Charges for the original Booking if the cost of the amended Booking is less than the original Booking.
2.5. When the Customer books beds in a shared room, TRIBAL will use reasonable endeavours to accommodate people from the same Booking in the same room but cannot guarantee that will be the case.
2.6. No Guest may re-sell or transfer all or any part of a booking. TRIBAL reserves the right to cancel any Booking if it has reasonable grounds to suspect that a Guest is in breach of this clause.
2.7. Bookings for 8 or more Guests will constitute a Group Booking and additional Booking Terms will apply, which will be notified prior to Check-in.
3. FEES AND PAYMENT 
3.1. Unless otherwise agreed by TRIBAL, the Charges only cover the provision of accommodation at the booked Hostel and the Customer may incur additional charges for services such as food and beverage or wireless internet access (amongst others, the “Additional Charges”).
3.2. Customers will be informed of Additional Charges before they are incurred.
3.3. Bookings will be subject to the Customer making payment of the Charges in full in advance or providing valid debit card or credit card details from which the Charges can be taken at the relevant time in accordance with the Booking Terms of the Booking. 
3.4. Any Additional Charges must be paid either as they are incurred or, at TRIBAL’s option, at check out.
3.5. TRIBAL may require each Guest to present a valid payment card upon check-in, on which an amount of sufficient pre-authorization can be obtained.  Alternatively, TRIBAL may retain the Guest’s Passport as a deposit against Additional Charges.
3.6. The following payment methods are accepted by TRIBAL:3.6.1. Credit and Debit Cards for Bookings via the Booking Engine.3.6.2. Cash or Credit or Debit Cards, if the Customer is paying in person at the Hostel.
3.7. The Charges include Value Added Tax (if applicable) at the time the Booking is made. Should the rate of Value Added Tax be increased, TRIBAL will be entitled to adjust the Charges accordingly.
3.8. If the Charges do not include city/municipal tax (if any), it must be paid by the Customer or Guests at the relevant property either on arrival or when payment for the Booking is made (at TRIBAL’s election).  
3.9. Where the Customer fails to pay any Charges or Additional Charges, TRIBAL reserves the right to charge interest at the applicable statutory interest rate in the jurisdiction of the Hostel.
3.10. The Customer is responsible for any bank charges and foreign exchange fees in relation to payment of the Charges or the Additional Charges. In the event of a chargeback, TRIBAL reserves the right to re-charge the Customer for the costs it incurs.
3.11. Where TRIBAL makes a refund to the Customer, it shall use the same payment method as used for the original payment.
4. CANCELLATIONS
4.1. The Customer will be informed of the cancellation policy at the time of making the Booking.
4.2. Where the Customer fails to give sufficient notice of cancellation or fails to arrive (no show) at the Hostel, the entire Booking will be deemed cancelled and the Customer must pay the Hostel an amount equal to the Charges for the full stay. TRIBAL shall be entitled to collect such amount from the Customer’s credit or debit card used to make the Booking without further notice to the Customer. 
4.3. TRIBAL may at any time cancel the Booking without liability if:4.3.1. the payment details provided by the Customer are invalid and the Customer fails to provide alternative valid details;4.3.2. the information provided by the Customer in relation to the Booking is misleading or false (for example in relation to the identity of any Guest or the purpose of the stay);4.3.3. TRIBAL reasonably believes that fulfilling the Booking might negatively affect the reputation or operation of TRIBAL due to the fault of the Customer or because the performance of any of TRIBAL’s obligations would expose TRIBAL to civil or criminal proceedings of any kind, whether because the purpose of the stay is unlawful or otherwise; or4.3.4. TRIBAL repays to the Customer any advance payment made in relation to the Booking.
4.4 In addition, TRIBAL may at any time cancel the Booking if the Hostel or the room(s)/bed(s) booked become unavailable due to circumstances outside TRIBAL’s control (including without limitation, extreme adverse weather, industrial action, epidemic or pandemic, any law or any action taken by a government or public authority, natural disaster), in which case TRIBAL will (at its election) either offer the Customer a refund or the option to rebook for a different date(s) (subject to availability) at no additional charge.
5. CHECK IN AND CHECK OUT
5.1. Unless otherwise specified in the Booking Details, check-in time is from 14:00 local time. Earlier check-in may be available subject to prior arrangement with TRIBAL and subject to the full range of services and facilities at the Hostel not being available until the standard check in time.  
5.2. Unless otherwise specified in the Booking Details, check-out time is 11:00 local time. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. In the absence of such prior arrangement, TRIBAL reserves the right to charge an additional night’s accommodation at the standard applicable rate for the occupied room/bed(s) if any Guest fails to check out by the specified time.
6. HOUSE RULES
6.1. All Guests much comply with TRIBAL’s house rules, which are available in the Hostel.
6.2. Valid photo identification for all Guests in the form of a Driver’s Licence, Passport or National ID card is required at check-in.
6.3. Guests must conduct themselves in a reasonable and responsible manner at the Hostel and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in Guests being asked to leave the Hostel in which event all Charges and Additional Charges shall become immediately payable by the Guest or Customer (at TRIBAL’s election).
6.4. Smoking is not permitted inside the Hostel and Guests must not tamper with or disable smoke alarms or emergency equipment. Smoking is only permitted in the designated smoking areas. TRIBAL reserves the right to charge a fee of at least $250 (or equivalent in local currency), or a higher amount where TRIBAL suffers loss as a result of a Guest’s actions.
6.5. The Customer will be responsible for any loss, damage or extra cleaning at the Hostel caused by the Guests or visitor of any Guest. TRIBAL reserves the right to charge the Guest or Customer (at TRIBAL’s election) for TRIBAL’s reasonable costs of repairing, cleaning or replacing any property of TRIBAL which is damaged, soiled or lost by a Guest or where a room is left in a condition which requires extra cleaning.
6.6. TRIBAL does not accept bookings made by those under the age of 18.  Unaccompanied under 18s are not permitted to stay in shared rooms unless they are part of a group that has booked out the entire shared room and the group leader has provided the required documentation to TRIBAL in the form of a parental/guardian consent form along with a copy of valid photo identification of the parent/guardian. Failure to adhere to this rule will result in automatic cancellation of the Booking with no refund and the relevant Guests shall not be permitted to check in to the Hostel.
6.7. Children are not allowed in any part of the Hostel.
6.8. Pets are not allowed in any part of the Hostel.
6.9. TRIBAL exclusively reserves all rights to display any and all advertising and/or signage at the Hostel and to receive and retain all of the revenue therefrom. No Guest shall have any right to display any advertising or signage whatsoever without the prior written consent of TRIBAL.
6.10. No products and/or services may be sold, distributed or supplied at the Property by, or on behalf of, any Guest.
6.11. It is every Guest’s responsibility to ensure that it has adequate and appropriate insurance coverage for the Booking.
7. AVAILABILITY
7.1. Unless otherwise specified at the time of booking and confirmed in the Booking confirmation by TRIBAL, the Charges do not include any food or beverages.
7.2. Guests may only consume food and beverages purchased from TRIBAL in the Hostel.
8. DISABLED GUESTS
8.1. We welcome all, regardless of race, nationality, gender, gender identity, age or ability. To ensure we can assist our guests, we need the Customer to inform us at the time of making the Booking if any Guest has special requirements because of a disability.
9. TRIBAL'S LIABILITY
9.1. Nothing in these Booking Terms purports to limit or exclude TRIBAL’s liability for:9.1.1. death or personal injury caused by the negligence of TRIBAL or its employees, subcontractors or agents;9.1.2. fraud or fraudulent misrepresentation; or9.1.3. any other matter for which it would be illegal for TRIBAL to limit or exclude its liability.9.2. TRIBAL shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for:9.2.1. any loss arising from or in connection with loss of revenues, loss of profits, loss of contracts or loss of business or failure to realise anticipated savings;9.2.2. any loss of goodwill or reputation; or9.2.3. any indirect or consequential losses suffered or incurred by any Guest, arising out of or in connection with the use of the Hostel or any other matter under this Agreement.
9.3. Neither TRIBAL nor  their agents, contractors or employees shall be liable for any loss, damage, destruction or injury which may be caused to the assets, property or any item of equipment, furniture, stock or the like, brought onto TRIBAL premises by a Guest.
9.4. The aggregate liability of TRIBAL in respect of any loss or damage suffered by a Guest arising out of or in connection with the Booking, whether in contract, tort (including negligence) or for breach of statutory duty or in any other way, shall in no event exceed the Charges.
9.5. Notwithstanding the foregoing, nothing in the Agreement shall be construed as excluding or restricting either party’s liability for death and/or personal injury caused by its, its employees’ or its agents’ negligence or for any fraud.  
10. PERSONAL DATA
10.1. Use of your personal data is subject to our Privacy Policy.
11. PHOTOGRAPHY & FILMING
11.1 By staying at TRIBAL, you are entering an area where photography, audio and video recording are likely to occur.
11.2 Your entry and presence in the Hostel constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with TRIBAL, including, by way of example only, use on websites, in social media, news and advertising.
11.3 By entering TRIBAL, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.
11.4 You understand that all photography, filming and/or recording will be done in reliance on this consent. If you do not consent, please do not enter TRIBAL.
12. GENERAL
12.1 The Customer’s rights as a consumer under applicable consumer protection legislation from time to time in force shall not be affected by these Booking Terms.
12.2. TRIBAL may assign its rights and obligations under the Booking and these Booking Terms to another organisation without notice to, or consent from, the Customer.
12.3. TRIBAL may, from time to time, change these Booking Terms without notice. However, the version of these Booking Terms in force at the time of the Booking will continue to apply. Customers are advised to check the Website for the latest version of these Booking Terms before making a Booking.
12.4. No failure by TRIBAL to enforce these Booking Terms shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Booking Terms.
12.5. If any provision of these Booking Terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Booking Terms and the remainder of the provision in question shall not be affected.
12.6. These Booking Terms (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of Indonesia and the Courts of Indonesia will have exclusive jurisdiction to deal with any disputes (including in relation to non-contractual matters) arising in connection with them provided that TRIBAL shall also have the right to enforce these Booking Terms in the country of the Customer’s residence and/or the country of the Hostel.
12.7. A person who is not a Guest will not have any rights in connection with a Booking.
12.8. TRIBAL does not sign third party contracts for room or event bookings and any Booking Terms proposed by Customer are overridden by these Booking Terms.