The best way to #ProtectYourVacay is to secure a spot in the heart of Old San Juan with us. Located on Calle Fortaleza, our revamped hotel has been remodeled, replenished, fully furnished and redesigned for the modern traveler. With everything you'll need to stay connected while offering plenty of opportunities to unplug and unwind.
LOCATION: Delicious food, world-class bars, beautiful sights, and plenty of attractions to visit, all within walking distance of Fortel. And if you think you’ve seen everything the capital city has to offer (which we seriously doubt), you’re a short drive from a handful of beautiful beaches, the bustling Condado neighborhood, and the rapidly expanding Santurce arts district.
DIRECTIONS: Getting to Fortel is easier than a Saturday at the beach after you’ve turned off all work email notifications. Public transportation in Puerto Rico is limited. We recommend using a taxi or ride-sharing service (Uber operates on the island).
If you’re arriving at Luis Muñoz Marín Airport provide your taxi driver or rideshare provider with the following address: 309 Calle Fortaleza Viejo San Juan, PR 00901
ABOUT THE SPACE
Modern traveling means modern amenities, and we're not sparing any expense for our honored guests (yup, we're talking about you, and your weird friend too, they're cool in their own way).
Bathrooms
Travelers will have access to 4, full, single gender-neutral bathrooms. So before you go asking all those questions, yes, they're clean, and yes, there's hot water.
KitchenRemodeled, fully-stocked kitchen with modern appliances. Travelers will be served continental breakfast every morning in the communal dining table, and are encouraged to use all the kitchen appliances to prep their own meals.
Lounge Area
Yes, it's a "common area," but "lounge" sounds way better. This is the spot where you come to meet some fellow travelers, relax before going out, or unwind at the end of a long night. Stream something on the TV, or play some board games. The choice is yours (and the couch is comfy af).
Laundry Room
Even if you're traveling alone, you're sharing the space with the world around you. When you need to refresh your clothes after walking in the Caribbean sun, our paid laundry room is stocked with two washers and two dryers for travelers to use.
Oh Shit! Shop
Sometimes you forget things when you go on vacation, sometimes you lose them. It happens to all of us. If you're ever in need of toiletries or any other personal items, our in-house shop has everything you need to keep yourself feeling clean and fresh.
Property Name: Fortel Hostel
Street Address: Calle Fortaleza 309
City : Old San Juan - San Juan
Postal Code : 00901
Contact Name: Paolo Bustamante
Phone: 7873330620
Email: info@fortelhostel.com
Amenities
- Baggage storage
- Concierge
- Laundry service
- Lounge
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 11:00 AM
Property and Cancelation Policies :
- Cancellations or changes must be made 72 hours prior to your arrival, or one night's stay will be charged to your credit card per guest. Last minute bookings (made 4 hours before arrival) can be cancelled without any penalties if the guest request cancellation before arriving. Any cancellation under the selection of non-refundable rate will not be refundable, no exception apply to this selection.
- If guests have booked with a third party such as booking.com or hostelworld.com, cancellation fees may apply according to their policies, but will have no affiliation or shared fees with Fortel Hostel.
- Individual guests who leave before the completion of reservation are required to pay the full reservation price on any remaining days.
- Guests or groups forced to leave Fortel Hostel earlier than their departure date due to non-compliance to hostel rules, federal or state laws, or who are considered a threat to other hostel guests and/or property will not be refunded any amount already paid.
- In case of no-show – if a guest or group does not show up for their reservation the room will be charged in full.
Terms and Conditions
Term and Conditions
Late Self-Check-in/Check-Out
- Guests expecting to arrive between the hours of 9pm – 7am are considered “late self-check-in.” Guests arriving after 9pm will be will not be charged an extra fee of any sort, but they must complete their full payment for their accommodation prior to check-in. In addition, guest must fill out our “guest registration form” and must provide a copy of a valid ID / Vaccine Card. Our staff here at Fortel Hostel are well traveled and understand the difficulties that can arise in the process. As such we are more than willing to accommodate your arrival time given that we are warned with sufficient notice. Please double check your ETA and contact us immediately with any changes that will put your arrival outside of front desk hours.
- If a guest’s arrival time runs late enough into the morning to be considered the next day guests will still be charged the full day rate.
Cancellation/Refunds
- Cancellations or changes must be made 72 hours prior to your arrival, or one night's stay will be charged to your credit card per guest. Last minute bookings (made 4 hours before arrival) can be cancelled without any penalties if the guest request cancellation before arriving. Any cancellation under the selection of non-refundable rate will not be refundable, no exception apply to this selection.
- If guests have booked with a third party such as booking.com or hostelworld.com, cancellation fees may apply according to their policies, but will have no affiliation or shared fees with Fortel Hostel.
- Individual guests who leave before the completion of reservation are required to pay the full reservation price on any remaining days.
- Guests or groups forced to leave Fortel Hostel earlier than their departure date due to non-compliance to hostel rules, federal or state laws, or who are considered a threat to other hostel guests and/or property will not be refunded any amount already paid.
- In case of no-show – if a guest or group does not show up for their reservation the room will be charged in full.
Property Damages
- Fortel Hostel reserves the right to use individual guests credit card deposit for any property damages up to the amount of $150 and any difference in the amount of damage incurred.
- Groups of 10+ credit card deposit for any property damages up to the amount of $400 and any difference in the amount of damage incurred.
- Entire hostel credit card deposit for any property damages up to the amount of $700 and any difference in the amount of damage incurred. The guest will be notified of any property damage charges through the contact information given during booking.
Children
- Due to the nature of the hostel environment, no minors under the age of 18 years old are permitted to stay at Fortel Hostel.
Guarantee policy
All guests of Fortel Hostel are guaranteed the services advertised on our website. This does not include services or amenities advertised by third-party websites.- Fortel Hostel reserves the right to restrict access to any guest exhibiting belligerent behavior from excessive drinking. For your safety and that of other guests, anyone not complying with this rule may be asked to leave without a refund.
- Any bed booked with Fortel Hostel will be the same room received by the guest on arrival, as our company does not allow overbooking on any website at any time.
- If you’re a male and you booked female only dorm you will be charged your first night stay unless we have availability in our other mixed gender dorms.
Hostel Rules and Regulations
At Fortel Hostel, we strive to create a fun and safe environment for both our guests and community to enjoy. Our hostels provide multiple common areas and the following rules and regulations are established for the safety and privacy of our guests.- Quiet hours from 10 PM to 8 AM in all other areas.
- For the convenience of guests who have to wake up early or are exhausted from their journey, Fortel appreciates your understanding of quiet hours between 10pm – 8 am.
- Fortel allows the consumption of alcohol on property, but strictly forbids the use of any illegal drugs or underage drinking.
- Smoking not allowed inside the property.
- At no time is ANY visitor allowed to enter the rooms. Visitors must remain in the common areas. Guests found in violation of this policy will be asked to leave Fortel Hostel immediately without refund.
- To avoid issues and for the overall respect of your roommates, sexual activities are strictly prohibited in the shared dorm rooms and common areas.
RATE CHECK 