BROADLIND HOTEL POLICY:At the Broadlind Hotel, we wish you the best in boutique aparthotel hospitality and a unique experience found in the heart of downtown Long Beach. For your convenience, we have listed all the policies of Broadlind Hotel, so you know what to expect during your visit. If you have any questions or concerns, feel free to contact us.
The Broadlind Hotel is a self check-in hotel and full payment is due at time of booking. You will receive a unique door code for the duration of your stay. For your safety and the safety of all our guests, please do not share you code. Late and early Check-in/Check-out times require prior approval, and fees may apply.
Check-in time: 4:00 PM
Checkout time: 11:00 AM.
Quiet Hours: 9:00 PM to 8:00 AM (Strictly Enforced)
Please let us know if you need a later check out and we will try to accommodate your needs. All reservations are prepaid prior to confirming reservation. We accept all major credit cards including Visa, MasterCard, Discover and American Express. Guests must fill out a credit card authorization form for incidentals, found on broadlindhotel.com website, to confirm reservation. Form must be completely filled out and returned prior to check in to firstname.lastname@example.org.
IMPORTANT TO CHECK YOUR EMAIL FOR ACCESS CODE INSTRUCTIONS TO HOTEL AND PARKING. Guests are sent access codes and parking reservation information at time of booking. Access codes and parking are not available the day of checkin.
Group bookings are a required 5 or more room reservation. Note that Broadlind Hotel is a 1928 building with lots of historical charm. There are some fixtures we kept original and some things we are not able to change because we are a historical landmark.
Broadlind Hotel is an ApartHotel and Operation Hours are 10am-4pm. Any special requests (extra blankets, bedding, towels, soaps, etc) made after operation hours will be addressed the next day during normal business hours. Please check reservation for emergency and staff contact information.
The Broadlind Hotel does not have elevators.
You must be at least 21 years of age to reserve a stay at the Broadlind Hotel. Broadlind Hotel reserve the right to refuse service to anyone.
OPERATION HOURS: The Broadlind is an ApartHotel and operation hours are 9am to 4pm daily. Requests made after hours will be brought into attention the next business day.
ADDITIONAL AMENITIES REQUESTS:Special requests (extra bedding, towels, soaps, housekeeping, etc) are made 24-hours prior to checkin, and during business hours. We advise to make any special requests at the time of your booking to ensure your requests are submitted on time. Any requests made after operation hours will be fulfilled the next business day.
HOUSEKEEPING:We are an eco-friendly hotel and will clean rooms as requested only. Housekeeping hours are from 10am to 2pm daily. For stays more than 3 days, rooms are cleaned every other day upon request. For weekly or monthly stays, rooms are cleaned once a week upon request. Requests made after housekeeping hours will be observed the following day.
EARLY ARRIVALS AND LATE DEPARTURES: We ask that guests contact the hotel at least 24-hours prior to checkin and during business hours of 10am-4pm regarding early arrivals and late departures. Additional fees apply. Early check-in fee before 3pm - $45 Baggage hold fee, after checkout to 5pm - $45 Late checkout fee after 11am until 2pm - $25/hour
Broadlind Hotel is a 20-room Boutique Hotel and cannot accommodate short notice cancellations.
Any changes to your reservation must be done 72 hours prior to your arrival date. Cancellations less than 72 hours prior to arrival are subject to a 100% charge for the price of the entire reservation. Any refund due back to your debited account may take up to 45 business days to process, depending on your financial institution. 30-day cancellation policy for Holidays, large event weekends, and group bookings of 3 rooms or more.
Reservations booked through an Online Travel Agency (i.e. Expedia, Hotels.com, Travelocity, Booking.com, etc), must make changes/cancellations through that channel. All financial transactions and bookings are handled only with the booking agency. The Broadlind Hotel does not issue refunds or cancellations on behalf of the Online Travel Agency.
For events that the entire hotel or more than 50% is booked a 30-day cancellation and 50% deposit is required at the 30-day date. If for some reason you have to cancel we will do our best to rebook the rooms and credit your card but you will be responsible for the room until it has been rebooked.
We know that plans change and appreciate you giving us as much notice as possible.
PARKING:Overnight parking is prepaid and $15/night/per car and is adjacent to the hotel, in a secured gated lot.
Please note that parking spaces are prepaid and reserved prior to checkin and will not be available to purchase day of checkin. Parking is based off of availability. Spaces are very limited. Reserve early and prior to checkin!
Parking permit expires upon checkout at 11am.
Please contact email@example.com for parking reservations.
PETS: Broadlind Hotel is pet-free environment. Please inform the hotel in advance for service dogs used for medical purposes (seizures, sight, hearing, etc.) There is a $200 cleaning deposit and ADA documentation required at reservation booking. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Broadlind Hotel is a smoke-free environment. Please note that a minimum fee of $750 will be charged if smoke is detected in guest rooms.
DAMAGES: Upon check-in we require a credit card on hold for any damages beyond normal use of our amenities or at fault of the hotel. This includes furniture, linens, structural damage to the room, missing items, etc. Refer to Incidental Forms.
INCIDENTAL FORMS:Broadlind Hotel is a no checkin/front desk hotel. All guests must fill out the Incidental Form found on www.broadlindhotel.com and return form to firstname.lastname@example.org WITH copy of Driver's License or Passport. Forms and required documents are mandatory to confirm reservation.
CANDLES: For guest safety and the protection of this historic building and its furnishings, the use of candles in guest rooms is prohibited. CHILDREN: Please notify the hotel if you are traveling with children under the age of 12.
OCCUPANCY: Only registered guests have the use of the property. Arrangements must be made in advance for visitors. Charges may apply for extra guests.
AND SITE SECURITY STATEMENT
At The Broadlind Hotel (“Hotel”), the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. Hotel will not disclose identifiable user information to any third party without consent.
Hotel is committed to safeguarding your privacy while visiting the Hotel website, namely, www.broadlindhotel.com (hereinafter all identified URLs are collectively referred to as the "Site"). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users.
WHAT INFORMATION IS COLLECTED ABOUT YOU? HOW DO WE USE IT?
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.
INFORMATION COLLECTED ON THE SITE MAY BE USED TO:
- Register you as a Hotel member
- Plan and purchase hotel accommodations
- Enter your email in our promotions or sweepstakes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
All forms will provide an opt-out button to allow you to choose not to participate in Hotel lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for Hotel purposes or in joint promotions with a Hotel partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.
PERMISSION FOR USE
If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third-party booking engine (“Booking Engine”) provided by Cloudbeds. While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully.
PROTECTING YOUR INFORMATION
We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so Hotel is committed to protecting the information we collect. Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access.
Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
WITHDRAWING CONSENT TO USE
USE OF AGGREGATED DATA
Hotel is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, Hotel may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.
Hotel has two exceptions to these limits on use of personal information:
- Hotel may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Hotel from unauthorized use, or misuse, of the Site or anything found at the Site.
- Hotel may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.
To enable features at the Site, Hotel may assign one or more "cookies" to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.
CHILDREN'S PRIVACY & PARENTAL CONSENT
LINKS PROVIDED TO OTHER SITES
Hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.
POLICY MODIFICATIONS & CONTACTING HOTEL