Ultima Hotel Gstaad - Suites

GLOBAL TERMS & CONDITIONS ULTIMA COLLECTION (SOURCE: WEBSITE) 
Terms & conditions 

1 Scope and validity 
1.1  Scope 
ULT Management GS SA, a company registered at Gsteigstrasse 64, 3780 Gstaad Switzerland, business registration number CHE-113.772.727, and operating under the names or trademarks of Ultima Collection and Ultima Gstaad, is referred hereafter as “the Operator”. These Terms and Conditions (T&Cs) of the Ultima Collection (hereinafter referred to as “the Operator”) apply to any offer, booking and contracts entered into between the Operator and its clients. Notwithstanding any reference to the contrary, any reference to clients’ T&Cs (if applicable) shall be disregarded. These T&Cs are valid as of 01/01/2020 and may be updated from time to time, in which case you shall be informed about any such update on our website. Your further access and use of our services shall then be subject to our latest version of our T&C; provider, however, that any booking made shall be subject to the T&Cs applicable at the time your booking was made. 
1.2  Validity 
By signing or paying the contract/booking confirmation or agreeing (by any mean) to the reservation, the client accepts these T&Cs. This is mentioned on the top of the document but in case there is an electronic or verbal agreement, this agreement remains in force. 

2 Reservation  
2.1  Option 
The information regarding a granted option for a tentative booking is binding on both parties, i.e. the Operator and the prospective client. Assuming the option is not confirmed by a formal reservation and / payment for such booking by clients within the deadline expressly communicated to the prospective clients, the Operator may dispose of the provisionally booked rooms. 
2.2  Reservation conditions 
2.2.1     Individual clients 
Unlike an option, once a booking has been made by a client and confirmed in writing by the Operator, it is deemed final and binding on the client and cannot be revoked, unless otherwise expressly provided for or agreed upon in written form by the Operator. Reservations must be guaranteed using a credit card number or a bank transfer and become legally binding on the Operator only upon receipt of cleared funds. If the client wishes to make any changes after confirmation by the Operator, such changes must be agreed in writing by the parties. 
2.2.2     Groups 
The client, in the case of the agency or company handling the booking (“Agent”), is responsible for informing the Operator of the firm and the final number of travellers in the group as early as possible, but no later than 10 days before the group’s arrival. Unless otherwise expressly accepted in written form by the Operator, the Agent shall be considered the client and liable towards the Operator as to the client’s obligations contemplated in these T&Cs (including as to payment, potential damage resulting from the travellers’ stay, etc.) 
2.3  Minimum number of days 
The Operator reserves the right to require a minimum number of days from its clients, depending upon the period of the year (such as for instance, Christmas or New Year’s Eve). 

3 Stay 
3.1  Times of arrival and departure 
Check-in and check-out times will be communicated by each property upon confirmation of the booking. Early and late checkout may result in additional costs. 
3.2  Services and amenities 
Services and prices are in each case included in the rental agreement or in the online booking tool. 
3.3  Parking 
Outdoor and / or indoor parking is available to our clients free of charge. Please note that the Operator cannot be held responsible for any damage caused to vehicles in the parking area or in the garage. 
3.4  Pets 
Pets are welcome at Ultima Collection with an extra charge. However, they are not permitted in the restaurants and spa areas. The Operator reserves the right to invoice the client for any damage the pet may cause. The Operator reserves the right to refuse a pet at its entire discretion. 
3.5  Ultima Spa and Spa services 
Ultima is not responsible for any health issue that may arise from a SPA treatment.  Clients are responsible for informing the SPA team of any health-related issue that may impact any aspect of a SPA treatment and/or may have an adverse effect on them. Prior booking is required for all spa treatments and availability cannot be guaranteed. 
3.6  Dress code 
We kindly ask you to dress appropriately in the common areas of our resorts and hotels. The Operator reserves the right to deny access to guests not following our dress code. 
3.7  Smoking limitation 
The smoking limitations are described for each property and the Operator reserves the right to charge a cleaning fee should our policies be breached. 

4    Rates and methods of payment 
The contract price is the price established at the time of booking. Our prices are in Swiss Francs (CHF) or in Euros (EUR) (including value-added tax, VAT). 
4.1  Payment and conditions 
We accept the following methods of payment: cash, American Express, Mastercard, Visa. Cheques are not accepted. Our bank details may be found on each offer / invoice. All bank fees and currency exchange fees are the client’s responsibility. The full amount is due at the latest at the time of the client’s departure and may be paid by credit / debit card or in cash. 
4.2 Security Deposit 
A deposit amount must be prepaid for any potential damage and will be refunded by bank transfer or card upon normal verification after check-out or within five business days absent any such damage. 
4.3 Definitions of payment terms 
Deposit = Deposit for damages, refunded upon departure or used for extras if needed. APA = Advance payment for incidentals (like Food, SPA etc.…), rest refunded upon departure. Down payment = Advance payment towards accommodation. APA: An amount of EUR/CHF 250 per adult per day and EUR/CHF 150 per child below 12 years old will be added for incidentals. Any (or all) remaining amount at the end of the stay will be immediately refunded to the client by bank transfer or card upon check-out. 

5 Cancellation conditions 
5.1 Payment terms 
The standard cancellation conditions are outlined on each contract. Per default and if not mentioned, there are no refunds once the deposit payment is paid and / or the full prepayment is done, whichever comes first. 
5.2 Cancellation for outsourced services  
The Operator will re-invoice any cancellation fee of outsourced services. 
5.3 Cancellation clause 
The booking agreement may be cancelled as of right by the Operator, without giving rise to the payment of damages to the client, in case of Force Majeure or if the hotel becomes inoperable in accordance with commonly accepted hotel industry standards, due to a cause not attributable to the Operator, in particular in cases of late opening or non-opening (natural disasters, road closures), as well as in the case of non-payment by the client. The payment made by the client shall then be fully refunded within 10 business days as of such cancellation from Ultima. Kindly be aware that credit card refunds may require some time to appear on your account which are not under our control.