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Property Information

Property Name: Guesthouse Soi ゲストハウス ソイ 素居旅館

Address 1: 509-2 Shimouma-Machi, Higashiyama-Ku

Address 2 : 京都市東山区下馬町509-2

City : Kyoto - Kyoto

Postal Code : 605-0873

Contact Name: Maki Ueta

Phone: 075 205 5201

Email: guesthousesoikyoto@gmail.com

Amenities
  • Baggage storage
  • Fax services
  • Laundry service
  • Lounge
  • Meeting rooms
  • Printer

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 10:00 AM

Property and Cancellation Policies :
Cancellation Policies
1. First night stay will be charged if cancelled within 5 days of arrival (charged if 5 days and not charged if 6 days in advance).
2. The whole stay will be charged if NO SHOW.
3. If you arrive after the reception desk is closed without prior notice and could not stay in, this is also considered as NO SHOW.

キャンセルポリシー
1. ご到着日より5日前以降のキャンセルは、宿泊費の1泊目をキャンセル料としてお支払い頂きます(5日前はかかり、6日前はかかりません)。
2. 事前の通知なく当日来店されなかった場合は宿泊費全額をキャンセル料としてお支払い頂きます。
3. 事前の通知なく当日フロントの営業時間が終了してからご到着され、チェックインできなかった場合も宿泊費全額をキャンセル料としてお支払い頂きます。
Terms and Conditions

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↓ 日本語へは下へスクロールダウンして下さい。

Our reception working hours
Checking out 7 am-10 am
Checking in 3 pm-10 pm

Drop off your luggage
Please give us a notice if you would like to drop off your luggage before checking in time, so that we will be able to make sure someone is at reception. The guesthouse can be closed during daytime especially during low season (Dec-Feb, Jun, Sep). 

Arriving late
If you arrive after 10 pm without notification, and we are not able to contact you, there will be no staff and you will be locked out. So please make sure to let us know. 

Accommodation Tax Excluded
Kyoto city government started collecting Accommodation tax from travelers since 1st Oct 2018. The charge is JPY 200 per person per night and it is not included in the rate. Please pay this extra tax by cash at the front desk when you check in. 10% consumption tax is included.

Children Price
0-2 years old - We are sorry but we are not able to accept.
3-9 years old - JPY 500 per person per night if you need towels and linens, please choose the number of child/children when you make booking.
3-9 years old - Free of charge if you do not need towels and linens, please do not choose number of child/children when you make booking, but please send comment to let us know in advance. Two adults can have one child stay for free. 
10 years and over - Considered as an adult, same price as adult price.

Pay on arrival 
The charge won't be made to the credit card, but credit card number is required to grantee the reservation. We will use only when we need to charge based on the cancellation policy.

Deposit will be requested if...
If the total amount of your accommodation more than JPY 100,000, we would like to ask you to pay a deposit in advance. Because we are small size accommodation, and your reservation is considered as a big amount for us. In case you cancel the booking when the date is closer, it would make us a big loss. We appreciate your kind cooperation!

Here is our deposit policy:
1. Please pay deposit to confirm the booking when the total room charge is JPY 100,000 or more than this amount.
2. The deposit amount is 50% of total room charge.
3. Please kindly bear the bank remitting charges concerned with yourself. We add 3.75% on the room charge for the credit card service charge if you pay with credit card.
4. The payment needs to be received at least 10 days prior to your arrival date.
5. We are happy to negotiate about changing the room type according to its availability, but not the date of arrival after receiving the deposit.
6. The deposit we have received is non-refundable and non-replaceable.

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レセプション営業時間
チェックアウト 7 am-10 am
チェックイン 3 pm-10 pm

荷物お預かり
チェックイン前の時間帯にお荷物を預けにいらっしゃるお客様は、前もってご連絡をお待ちしております。特にオフシーズン(12-2月、6月、9月)の昼間は鍵を閉めてスタッフが不在の場合があります。

深夜のご到着
レセプションの営業時間が終わってもご到着されず、連絡が取れなかった場合は、終了時に鍵を閉めチェックインができなくなります。必ず事前にご連絡頂きますよう宜しくお願い致します。

宿泊税
2018年10月1日より、京都市が宿泊税の徴収を始めました。金額はお一人様一泊200円となり、宿泊費には含まれておりません。ゲストハウスにご到着後フロントで現金にてお支払い下さい。

ご到着後の支払い
予約の時点でクレジットカードを入力して頂いておりますが、予約成立時点では課金は致しませんので、ご到着後お支払いをお願い致します。キャンセルポリシーに応じて必要な場合にカードに課金させて頂きます。

予約金
宿泊費の合計金額が10万円を超える場合は予め予約金を頂いております。詳しくはスタッフよりメールにてご連絡致します。

ご本人確認
当館はGoToトラベルキャンペーン参加事業者で、キャンペーン割引にてご宿泊のお客様には、コロナウィルス感染対策の一環として滞在者様の本人確認を実施するように、GoToトラベル運営事務局より指示されております。チェックイン時に宿泊者名簿にご記入して頂く際に、下記の写真付きの身分証明書をご提示いただく必要があるため、準備を宜しくお願い致します。
①運転免許証 ②マイナンバーカード ③パスポート

子供料金
0-2 歳 - 申し訳ございませんが、この年齢のお子様はお泊り頂けません。
3-9 歳 - リネンの準備が必要な場合は、お一人様一泊500円です。予約の際にお子様の人数を選んでください。
3-9 歳 - リネンの準備が必要でない場合は、大人二人に対してお子様お一人様無料となります。予約の際に人数を選ばずに、メールやコメントを残すなどして事前にお知らせください。
10 歳以上 - 大人料金と同じとなります。

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