To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to the AAA, at Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 or online at www.adr.org or at any AAA office. If we request arbitration against you, we will give you notice at the email address or street address you have provided. A party requesting arbitration must also provide a copy of the request the above address listed for AAA. Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction. 

PROHIBITED ACTIVITIES
You agree not to use our services for any commercial purpose; or make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the Reservation facilities offered by us to you via our own, or  the Affiliate’s, website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse, suspicious activity, signs of fraud, or abuse of the travel Reservation facilities offered by us to you via our own, or  the Affiliate’s, website may result in Canalside Inn cancelling any Reservation associated with your name, email address, or account, and closing any associated accounts held with the Affiliate or Canalside Inn. If you have conducted any fraudulent activity, Canalside Inn reserves the right to take any necessary legal action and you may be liable for monetary losses to Canalside Inn, including litigation costs and damages. To contest the cancellation of a booking, or freezing or closure of an account, please contact customer service. 

SUPPLIER RULES AND RESTRICTIONS 
Separate terms and conditions will apply to your Reservation and purchase of travel-related goods and services that you select. Please read these terms and conditions carefully. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Canalside Inn debiting your account for any costs Canalside Inn incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of our own, or the Affiliate’s, website. 

GROUP BOOKINGS 
You may not book more than 12 rooms online for the same hotel/stay dates. If we determine that you have booked more than 12 rooms in total in separate Reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book more than 12 rooms, you must contact Canalside Inn’s travel specialists by phone or by filling out the group travel form online.  One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay anon-refundable deposit. 

RESERVATIONS 
For each Reservation, you will be charged the amount for the reservation immediately in USD currency. You acknowledge that Canalside Inn pre-negotiates its room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on our own, or  the Affiliate’s, website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Canalside Inn and the facilitation fee retained by Canalside Inn to compensate us for our services. You authorize Canalside Inn to book reservations for the total reservation price, which includes the room rate displayed on our own, or  the Affiliate’s, website, plus tax recovery charges, service fees, and where applicable, taxes on Canalside Inn’s services. You agree that your credit card will be charged by Canalside Inn for the total reservation price. Upon submitting your reservation request you authorize Canalside Inn to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. You acknowledge that, except as provided below with respect to tax obligations on the amounts we retain for our services, Canalside Inn does collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the taxes and fees (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Canalside Inn pays to the State of Delaware and other local jurisdictions for taxes due on the hotel's rental rate for the room. BKD Partners, LLC d/b/a Canalside Inn are responsible for remitting applicable taxes to the applicable taxing jurisdictions.

Canalside Inn does not act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. The actual tax amounts paid by Canalside Inn to the taxing jurisdictions may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc.in effect at the time of the actual use of the hotel by our customers. We retain our fees as compensation in servicing your travel reservation. Our fees vary based on the amount and type of hotel reservation. Sales, use and/or local hotel occupancy taxes are imposed onthe amounts that we charge for our services (facilitation fee and/or servicefee) in certain jurisdictions.  The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.  

PRICES 
The price of the travel services relating to Reservations will be as quoted on our own, or the Affiliate’s, website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite Canalside Inn’s best efforts, some of the travel services relating to Reservations listed on our own, or  the Affiliate’s, website may be incorrectly priced.

CANALSIDE INN EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORSVIA OUR OWN, OR  THE AFFILIATE’S, WEBSITEAND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IFAVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATIONAT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.

Canalside Inn is under no obligation to provide travel services to you at an incorrect(lower) price, even after you have been sent confirmation of your booking  

CHANGES OR CANCELLATIONS  
No changes, modifications, or cancellations are permitted when you have made a reservation using the non-refundable rate.

Under rate plans that have a change or cancellation option, you can change or cancel your Reservation either online when signed into your account with our affiliate, or by calling its customer service agents.  You can change your guest name, bed type, special requests, accessibility options, room type, number of guests and travel dates relating to your Reservation, and Canalside Inn may impose other change and/or cancellation fees. Charges vary by reservation, so please review your confirmation email for details. You agree to pay Canalside Inn and/or any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations. In the event that Canalside Inn is unable to honor your booking, Canalside Inn will not be liable for any cost incurred due to relocation. These terms and conditions may not be changed by any unauthorized person, including employees of Canalside Inn. 

Travel destinations 
although most travel, including travel to international destinations, iscompleted without incident, travel to certain destinations may involve greaterrisk than others. Canalside Inn urges passengers to review travel prohibitions,warnings, announcements and advisories issued by the united states governmentprior to booking travel to Canalside Inn from international destinations.Information on conditions in various countries and the level of risk associatedwith travel to particular international destinations can be found atwww.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofacand www.customs.gov. 

By offering for sale travel to particular international destinations, CanalsideInn does not represent or warrant that travel to or from such points isadvisable or without risk, and is not liable for damages or losses that mayresult from travel to or from such destinations. Liabilitydisclaimer  the information provided to you as part of the servicesoffered by Canalside Inn via our own, or the affiliate’s, website may includeinaccuracies or errors, including pricing errors. In particular, Canalside Inn,its subsidiaries and corporate affiliates (collectively, the "BKD PARTNERS,LLC and Canalside Inn companies") and the affiliates do not guarantee theaccuracy of, and disclaim all liability for any errors or other inaccuraciesrelating to the information and description of the hotel and other travelproducts displayed via an affiliate’s website (including, without limitation,the pricing, photographs, list of hotel amenities, general productdescriptions, etc.). 

In addition, Canalside Inn expressly reserves the right to correct any pricingerrors on an affiliate’s website and/or on pending reservations made under anincorrect price. In such event, we will offer you the opportunity to keep yourpending reservation at the correct price or, at your option, we will cancelyour reservation without any Canalside Inn change or cancellation fees. 

Hotel ratings displayed via an affiliate’s website are intended as only generalguidelines, and the BKD PARTNERS, LLC and Canalside Inn companies and theaffiliates do not guarantee the accuracy of the ratings. The BKD PARTNERS, LLCand Canalside Inn companies, the affiliates and their respective suppliers makeno guarantees about the availability of specific products and services. 

The BKD PARTNERS, LLC and Canalside Inn companies, the affiliates and theirrespective suppliers may make improvements and/or changes on an affiliate’swebsite at any time. The BKD PARTNERS, LLC and Canalside Inn companies,the affiliates, and their respective suppliers make no representations about thesuitability of the information, software, products, and services contained onan affiliate’s website for any purpose, and the inclusion or offering of anyproducts or services on an affiliate’s website does not constitute anyendorsement or recommendation of such products or services by the BKD PARTNERS,LLC and Canalside Inn companies or the affiliates. All such information, software,products, and services are provided "as is" without warranty of anykind. The BKD PARTNERS, LLC and Canalside Inn companies, the affiliates, andtheir respective suppliers disclaim all warranties and conditions that anaffiliate’s website, its servers or any email sent from the BKD PARTNERS, LLCand Canalside Inn companies, the affiliates, and/or their respective suppliersare free of viruses or other harmful components. The BKD PARTNERS, LLC and CanalsideInn companies, the affiliates, and their respective suppliers hereby disclaimall warranties and conditions with regard to this information, software,products, and services, including all implied warranties and conditions ofmerchantability, fitness for a particular purpose, title, andnoninfringement. The carriers, hotels and other suppliers providing travelor other services on an affiliate’s website are independent contractors and notagents or employees of the BKD PARTNERS, LLC and Canalside Inn companies, orthe affiliate. The BKD PARTNERS, LLC and Canalside Inn companies and theaffiliates are not liable for the acts, errors, omissions, representations,warranties, breaches or negligence of any such suppliers or for any personalinjuries, death, property damage, or other damages or expenses resultingtherefrom. The BKD PARTNERS, LLC and Canalside Inn companies and the Canalside Innaffiliates have no liability and will make no refund in the event of any delay,cancellation, overbooking, strike, force majeure or other causes beyond theirdirect control, and they have no responsibility for any additional expense,omissions, delays, re-routing or acts of any government or authority.

In no event shall the BKD PARTNERS, LLC and Canalside Inn companies, theaffiliates, and/or their respective suppliers be liable for any direct,indirect, punitive, incidental, special, or consequential damages arising outof, or in any way connected with, your access to, display of or use of anaffiliate’s website or with the delay or inability to access, display or use anaffiliate’s website (including, but not limited to, your reliance upon opinionsappearing on an affiliate’s website; any computer viruses, information,software, linked sites, products, and services obtained through an affiliate’swebsite; or otherwise arising out of the access to, display of or use of anaffiliate’s website) whether based on a theory of negligence, contract, tort, strictliability, or otherwise, and even if the BKD PARTNERS, LLC and Canalside Inncompanies, the affiliates and/or their respective suppliers have been advisedof the possibility of such damages.  
If, despite the limitation above, the BKD PARTNERS, LLC and CANALSIDE INN COMPANIES, the Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the BKD PARTNERS, LLC and CANALSIDE INN COMPANIES, the Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on our own, or  the Affiliate’s, website, or (b) One-Hundred Dollars (US$100.00). The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the BKD PARTNERS, LLC and CANALSIDE INN COMPANIES, the Affiliates, and/or their respective suppliers.

INDEMNIFICATION You agree to defend and indemnify the BKD PARTNERS, LLC and CANALSIDE INN COMPANIES, the Canalside Inn Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of this Agreement or the documents referenced herein; or your violation of any law or the rights of a third party. GENERAL These Terms & Conditions are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Making a Reservation with Canalside Inn is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph. You agree that no joint venture, partnership, or employment relationship exists between you and the BKD PARTNERS, LLC and CANALSIDE INNCOMPANIES as a result of this Agreement or a Reservation. Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your Reservation or information provided to or gathered by us with respect to such reservation. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Canalside Inn with respect to our own, or  our own, or the Affiliate’s,, website, our services and your dealings and relationship with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on our own, or  the Affiliate’s, website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved. 

SELLER OF TRAVEL 
BKD PARTNERS, LLC d/b/a Canalside Inn is a registered business in the state of Delaware, USA.

FORCE MAJEURE
A party will be not be considered in breach of or in default because of, and will not be liable to the other party for, any delay or failure to perform its obligations under this agreement by reason of fire, earthquake, flood, explosion, strike, riot, war, terrorism, or similar event beyond that party’s reasonable control (each a “Force Majeure Event”). However, if a Force Majeure Event occurs, the affected party shall, as soon as practicable:  (a)   notify the other party of the Force Majeure Event and its impact on performance under this agreement; and (b)  use reasonable efforts to resolve any issues resulting from the Force Majeure Event and perform its obligations under this agreement.    

GOVERNING LAW. 
(a)   Choice of Law. The laws of the state of Delaware govern this agreement (without giving effect to its conflicts of law principles). (b)  Choice of Forum. Both parties’ consent to the personal jurisdiction of the state and federal courts in Sussex County, DE. (c)  Attorneys’ Fees. If either party employs attorneys to enforce any rights arising out of or relating to this agreement, the losing party shall reimburse the prevailing party for its reasonable attorneys’ fees.

Revised and Effective as of 10/31/2020 © 2020 BKD PARTNERS, LLC d/b/a Canalside Inn. All rights reserved.