Property Information
Welcome to Bijou "a little gem" in the heart of historic Charleston. Our location is superb, steps from the historic Market, carriage stables, fine dining, King Street shopping and more. A tiny 5 room Boutique Inn, each room is decorated with a nod to the natural beauty that has made Charleston special. Our rooms include: Magnolia, Sweetgrass, Indigo, Coastal and Cotton, each has a private bath and opens to the exterior. We also offer complimentary beverages, pastries and snacks to all of our guests in our lobby area. We are a small historic building with only 5 guest rooms, you will find our office staff onsite weekdays between 9-4, Saturdays from 9-12 and Sundays 12-4 should you have questions or need assistance. Stairs are required to reach our second floor rooms. We love taking time to personally interact with each of our guests and look forward to hosting you soon.
Property Name: Bijou, Boutique Inn
Street Address: 19 Pinckney Street
City : Charleston - South Carolina
Postal Code : 29401
Phone: (843) 722-1733
Email: bijoucharlestonsc@gmail.com
Amenities
- Baggage storage
- Air conditioning
- Breakfast, Continental
- Breakfast, free
- Chocolate / Cookies
- Contactless check-in / check-out
- Daily Housekeeping
- Fire extinguishers
- Fireplace
- Fruit
- Guests can opt out of daily room cleaning
- Heating
- Internet
- No Children Allowed
- Non-smoking rooms
- Refillable water stations
- Smoke alarms
- Smoke-free property
- Towels changed upon request
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 2:00 PM
Check-Out: 11:00 AM
Property and Cancelation Policies :
All reservations must be secured by a deposit equal to 100% of the total cost of the rooms. This will be charged when you make your reservation.
Due to the size of the Inn and the seasonality of our business, cancellations affect us greatly. Should you wish to cancel or change your reservation for any reason, we ask that you do so more than14 days prior to your scheduled arrival date. At that point we will refund your deposit less a service charge of $25 per room. Cancellations made within the 14-day period will be charged the full amount of the reservation. If you booked through an Online Travel Agency (such as Expedia, Booking.com, etc.) ALL requests to modify or cancel the
reservation MUST be made through OTA with whom you made the booking. All cancellation requests for direct
reservations must be received via email to:
bijoucharlestonsc@gmail.com.
bijoucharlestonsc@gmail.com.
Airbnb - Please note that the cancellation policy for Airbnb
reservations may be different than stated above. Please refer to
the policy on your Airbnb account for details.
We highly recommend the purchase of travel insurance on all
reservations during any time of year to protect your vacation
investment against unforeseen circumstances, health,
weather or otherwise. We do not sell travel insurance but
provide the following links for your convenience.
· travelguard.com
· insuremytrip.com
· travelinsurance.net
We do realize that urgent situations can arise and we try to work with guests in extenuating circumstances, charges may be applied including credit card processing fees or other associated fees if we assist in a cancellation outside our outlined policies.
Terms and Conditions
Booking Terms
These booking terms ('Booking Terms') are between the person or legal entity making a Booking ('You/Your') on our reservation site (‘the Website’) and the accommodation provider operating the Establishment displayed in your online reservation Confirmation, and stipulated in Your Confirmation email ('Booking Confirmation') ('We, Us, Our').
By making a Booking You are deemed to accept, and be bound by these Booking Terms. To make a Booking, You must be over 18 years of age and able to enter into a legally binding contract.
Bookings
When Your Booking is confirmed by phone and/or email, a reservation number is given. This number must be retained and quoted in all communications should any cancellation or amendment be necessary. You will need to quote this reservation number when You contact Us.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. A reservation is deemed accepted when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of any other amount We have specified at the time of Your Booking. Where Your online payment is less than the total value of the stay, the balance will be paid by You directly to the Establishment, on either check-in or check-out or at an earlier date, if so requested by direct communication between You and the Establishment.
Prices
Accommodation Prices exclude any applicable sales taxes (unless otherwise stated). Prices quoted are correct only for the specific number of guests, dates, nights and rooms shown on Your Booking Confirmation.
If You have selected booking extras these may be added to the total price of Your Booking. Prices do not include any other costs that You may choose to incur during Your stay (unless otherwise stated).
Availability
All reservations made online through Our website and any third party travel sites are requests Only and are Not confirmed until contacted by BIJOU Inn through email or phone call. BIJOU Inn will not and is not responsible for relocation fees if a reservation request is rejected.
Arrival and departure
Check-in is from 2:00 pm - 4:00 pm. Please let us know if you will be arriving earlier or later than the posted check-in times.
Parking
We do not provide onsite parking nor do we guarantee parking. Multiple Independent lots are located within 1 to 2 blocks of the Inn with easy walkability. We happily offer suggestions, maps and pricing options along with a map when you book with us. Alternately, please call our office M-F 9am-4pm for questions. We highly recommend the Cumberland Street Parking Garage. Pricing is subject to each independent lots discretion, and may change without notice. We recommend checking their corresponding websites prior to arrival.
Parking
We do not provide onsite parking nor do we guarantee parking. Multiple Independent lots are located within 1 to 2 blocks of the Inn with easy walkability. We happily offer suggestions, maps and pricing options along with a map when you book with us. Alternately, please call our office M-F 9am-4pm for questions. We highly recommend the Cumberland Street Parking Garage. Pricing is subject to each independent lots discretion, and may change without notice. We recommend checking their corresponding websites prior to arrival.
Cancellations & Amendments
Cancellations: To receive a refund, minus a $25 credit card/cancellation fee, you must contact BIJOU by phone or email 14 days before arrival. within 14 days, there is no refund for your stay. Please see cancellation policy for specific details.
Your card will be charged for the full amount of your reservation upon booking. Your room reservation is not secure without sufficient funds. We do attempt to work with all guests if there are extenuating circumstances for a cancellation, but can not guarantee any refunds for cancellations made within the 14 days prior to your stay.
We do not give refunds for early check outs.
All rooms are double occupancy only.
No children under the age of ten.
No Parties/ No bachelor or bachelorette group bookings
NO SMOKING ALLOWED, In the rooms or on the balconies or anywhere near access points to the property.
No Parties/ No bachelor or bachelorette group bookings
NO SMOKING ALLOWED, In the rooms or on the balconies or anywhere near access points to the property.
No online bookings after 4pm for reservations that evening (UNLESS you have spoken to someone to confirm reservations).
Reservations are not confirmed until you receive reservation confirmation from us via email, phone, or mail.
Do NOT assume your reservation is completed until you hear from us.
Cancellation terms are as specified on your Booking Confirmation as displayed on the Website or sent to You by email.
Payment
BIJOU collects your credit card information at the time of booking and charges your card for 100% of your stay.
Your entire payment for your room will be charged to your credit card at the time of booking.
If your card is declined by your bank or if there are insufficient funds in your account, we reserve the right to cancel Your Booking automatically.
IMPORTANT - We may use Your payment card details to guarantee Your reservation according to PCI-DSS security standards.
Liability
Although We take care in how we present our accommodation online, We do not make any particular representation as to the suitability of Our accommodation to your specific requirements.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible for any indirect or special damages. We will not be liable to You where We have exercised reasonable care and skill in our provision of the selected accommodation services to You. We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of said accommodation services.
You are responsible for any damage or loss caused by You during Your stay with Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behavior that causes a disturbance or nuisance to Our staff or to other guests on Our premises.
Data protection.
We may process any Personal Information You provide to Us for the sole purposes of completing our duties under this Agreement. You have the right to request access to the information we hold about You at any time, and the right to request that Your data be corrected or deleted (except where we are required to hold it by law). To do so please send your request to US at the address provided on Our Site and on Your Confirmation.
Your Personal Information may also be processed by third party suppliers who operate Our reservation or Our payment system, or by travel agencies, or where the transfer of Your data is necessary for the successful completion of Your Booking. Whilst we have been given assurances that these third parties operate in conformance with general Data Protection standards, we cannot accept any responsibility whatsoever for how these third parties may use your Personal Information. If you have any concerns you should address them to these third parties directly.
One such third party is our software provider Cloudbeds.
By making a Booking, You consent to this processing of information as described above and the transfer of Your information to us, our suppliers and the booking website(s) through which Your booking originated.
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