A dream destination where luxury meets wilderness.
Kuru Resort is an adults only resort, where you can relax and recover from the demands of everyday life in ultimate privacy.
We invite you to experience Kuru, a unique luxury retreat in Finland. We are located next to the stunningly pure and beautiful Saimaa, one of the greatest lakes on mother earth.
Booking conditions of Kuru Resort online shop
Basic things about the online shop
E-commerce products are sold by Kuru Resort -sales service, which includes Kuru Resort Saimaa Oy (business ID 1082927-7) and Järvisydän Oy (business ID 2507488-2). All prices include VAT. We reserve the right for price changes.
The customer makes the reservations on the internet and pay the full amount immediately. Internet booking is paid either by credit card or through a bank service. Customer is responsible for the fact that he or she print a receipt, booking confirmation, the product description and booking conditions. The reservation system will send a booking confirmation to the customer's email address. E-commerce prices may vary depending on the availability of capacity and time. Separate campaigns might have a different booking conditions which will be mentioned in the bid information. Prices may also differ, given from the sales office or at the reception.Reservations can be made only by the persons of full age (18 years). All bookings will be confirmed by e-mail, stating the price of the reservation, as well as the products ordered. To receive the booking confirmation, the e-mail address has to be written when ordering the products. Please note also the delivery times of the ordered products.
Booking confirmation nust be shown at the reception on arrival (printed or from a mobile device). The booking confirmation will be sent by email, from where you can see
Notice! If you have’n received the booking confirmation:
- Reference number
- Reservation number
- Total amount of the invoice, VAT and other data
- Check your spam box.
- Contact the Järvisydän sales service immediately for new booking confirmation.
Payment services provider
Payment service provider and operator is Paytrail Plc (2122839-7) in co-operation with Finnish banks and credit institutions. Paytrail Corporation is displayed payee's account statement or card invoice and forwards the payment to the merchant. Paytrail corporation has a payment institution license. In reclamations, we ask you to contact the product vendor.Paytrail Corporation, business identity code: 2122839-7
Lutakko Square 7
40100 Jyväskylä, Finland
Phone: +358 207 181830
Cancellation of booking
Any cancellations must be made in writing by letter/e-mail specified by the lessor. The date on which SaimaaHoliday’s sales office receives the written notification will be regarded as the date of cancellation.In case of booking cancellation of a villa, hotel room, Scenery Suite, Kotasuite or HouseBoat:
- Our individual clients has a right to cancell the booking without a cancellation fee, 7 days before the day of arrival.
- The exception for the cancellation are celebration packages and other packages where payment and cancellation conditions are defined separately, sickness or Force majeure cases.
- If the cancellation is made later than 7 days but more than 1 day before the day of arrival, fee of 90€ will be charged.
- In the cases of now show and when the cancellation is made later that 24h before arrival, the hotel has a right to charge the full amounth of the reservation.
Booking and cancellation terms and conditions for groups will be agreed separately at the booking stage.SaimaaHoliday –sales office will not compensate for the client for expenses incurred by the cancellation. SaimaaHoliday -sales office recommends passengers to take out travel insurance, including cancellation insurance.
Stay at the Saimaa Holiday Resorts
Hotel rooms and villas will be at the client’s disposal as following:
- From 3 pm on the day of arrival till 12 (noon) on the day of departure.
The villa rent covers free using of villa, as well as furniture, utensil and table dishes, a toilet paper, dishwashing detergent, the electric power for heating, light and cooking. Bed linen and the towels are also included. The grilling possibility is also included in the outdoor grill place or in tepee.The room rent covers free using of room, as well as furniture, utensil and table dishes, a toilet paper, dishwashing detergent, the electric power for heating and light. Bed linen and the towels are also included.The use of own bed linen in forbidden.Villa final cleaning is also included into residing cost. However, the client is obliged to keep cleanliness during all residing, and also at the time of departure to leave the cottage in the same condition it was at the moment of arrival. Prior the check out, the customer is responsible for cleaning the bins, garbage export, emptying the fridge, lights off, lock the doors and close the windows. Dirty dishes are charged separately 50€ surcharge, unposted debris 50€ and 50€ not cleaned out the refrigerator.The lessor has the right to collect some extra payment for the additional cleaning, as well as the cost of the damaged property from the tenant: the broken furniture, the broken ware and household appliances, according to the real cost of the damage. Additional cleaning means - cleaning of furniture, carpets, and also small repair work (e.g. a walls painting) if this necessity take place due to the fault of the client.In case of disturbance of public peace by the client, causing the inconveniences to other clients of the resort, the lessor/representative of the lessor has the right to terminate the contract directly after an opening remark. All expenses caused by the above-stated infringements are collected from the client according to a real amount of damage.Smoking inside, all around the SaimaaHoliday’s area (incl. the villas and hotel rooms) is forbidden. Penalty for smoking inside the cottage is one day’s rent and the expences of the cleaning fees.If the client wants to bring his/her pets to the cottage/villa/hotel room, he/she needs to receive the permission from the lessor. For each pet brought to the territory of the tenant without the permission, the client will be charged additional 40€ per day/per pet.The lessor - SaimaaHoliday does not bear responsibility for any allergic reactions and other contretemps caused by illegal smoking or the maintenance of animals.
Compensation of damage
The client is obliged to indemnify against the loss caused to the object/property directly to the owner of the object.
The quantity of inhabitants
The quantity of people living in rented object is limited by the quantity of sleeping places (beds). Placing and use of tents and caravans on the territory of the lessor without the permission of the lessor - is forbidden.
About all remarks, concerning equipment of a cottage, it is necessary to inform everything directly to the SaimaaHoliday –sales office or the reception. The claims concerning damage compensation should be sent in written within 30 days after the tenancy termination.
The client is obliged to comply with the instructions of the program service manual. If the client violates the instructions, he or she is liable in respect of damage caused to the full. Client's responsibility to inform in advance the diseases or other causes that may affect the execution of the program service. The Guide has the right to suspend the program service if the client endangers safety.The client is obliged to comply with the instructions of the program service manual. If the client violates the instructions, he or she is liable in respect of damage caused to the full. Client's responsibility to inform in advance the diseases or other causes that may affect the execution of the program service. The Guide has the right to suspend the program service if the client endangers safety.
Consumption of goods return and exhange policy
The customer has the right to exchange or return any unused consumer product acquired SaimaaHoliday online shop. Unused products have a 32-day right of return in accordance with Chapter 6. Consumer Protection Act. Its purpose is to provide the consumer with access to the product as it is possible to store. SaimaaHoliday granted to the customer in accordance with the spirit of the law right of access to the content of the package. Product unpacking should be carried out in accordance with the general caution.
SaimaaHoliday –Sales Office’s Right to Cancel the Reservation
In the case of force majeure, can SaimaaHoliday –sales office cancel the reservation. In this case, the customer is entitled to reimbursement of the fees in full.
In the case of force majeure, can SaimaaHoliday –sales office cancel the reservation. In this case, the customer is entitled to reimbursement of the fees in full.SaimaaHoliday-sales office handles all customer information as strictly confidential.
Data protection reportYou can find from this link.