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It is the responsibility of the guest to include all transfer fees and charges to ensure that the property receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:
  • For peak season, We have non-refundable policy since we have special rate on our direct booking and secure your booking
  • In order to confirm your reservation, we highly recommend you to pay via Bank Transfer or pay by credit card
  • If you pay via bank transfer, please send us the bank transfer receipt to us within 24 hours so we can confirm your reservation. 

Please make a bank transfer within 24 Hours and send the bank transfer receipt to +91 7822-069860 via WhatsApp or via email to res.palolem@oxygenbeachresorts.com so that we can confirm your reservation.

If payment is not received within the stipulated timeframe, we regret to inform you that your reservation may be cancelled. We appreciate your understanding and cooperation in adhering to these policies, which enable us to provide you with the best service possible. Should you have any questions or require assistance, please do not hesitate to contact our reservations team.

Bank name: HDFC Bank Ltd
A/C name: Oxygen Beach Resorts and Villas LLP
Branch: Koymabedu, Chennai
A/C number: 99900021101963
Account type: Current
IFSC: HDFC0001072
SWIFT Code: HDFCINBBCHE

or

Bank name: AXIS BANK
A/C name: Oxygen Beach Resorts and Villas LLP
Branch: Trustpuram TN
A/C number: 923020060827535
Account type: Current
IFSC: UTIB0004833
SWIFT Code: AXISINBB211

PayPal: paypal.me/oxygenpalolemgoa

UPI ID: (PhonePe / GPay / Paytm): vignesh.discover2007-4@okhdfcbank


Property Information

Perfectly placed within steps of the glistening calm Arabian Sea, Oxygen Palolem Resort is a welcoming hotel oasis nestled on the shores of Goa’s world-famous Palolem Beach. From this enviable vantage point, our hotel offers guests intimate access to the South Goa’s charms-from spectacular beaches, Dudhsagar falls to various local attractions. Relax in our newly-renovated guest rooms and stay connected with complimentary high speed Wi-Fi and gaze out where lush garden views await. Spend your days soaking in the sun on Palolem Beach or relaxing in a shaded cabana next to the Ocean restaurant. Dine nearby from a vast array of authentic eateries, serving fresh Goan fare in a tropical setting. Our hotel is also a brilliant location for a corporate retreat, wedding or family reunion in Goa. Whatever brings you to Goa, our golden-sand beaches and misty sea breezes ensure you’ll never want to leave. We look forward to hosting you at Oxygen Palolem Resort.


Property Name: Oxygen Palolem

Street Address: Survey no. 120/8, Palolem

City : Canacona - Goa

Postal Code : 403702

Contact Name: Gokulraj V

Phone: +919765437502

Email: res.palolem@oxygenbeachresorts.com

Amenities
  • Baggage storage
  • Concierge
  • Laundry service
  • Photocopying services
  • Printer
  • Room service
  • Safe deposit boxes at front desk
  • Welcome drink
  • 24-hour check-in
  • 24-hour front desk
  • Air conditioning
  • Airport shuttle
  • Beach
  • Bicycle rental
  • Bottled water
  • Breakfast in the room
  • Breakfast, Continental
  • Breakfast, free
  • Car for hire
  • Car rental
  • CCTV in common areas
  • Face masks available for guests
  • Family rooms
  • First aid kits
  • Food can be delivered for in-room dining
  • Garden
  • Guest accommodations disinfected between stays
  • Guest parking
  • Guests can opt out of daily room cleaning
  • Hand sanitizer provided
  • Internet
  • Invoices
  • Ironing Service
  • Kids' meals
  • Linens, towels, laundry washed per local authority guidelines
  • Non-smoking rooms
  • Shuttle service
  • Taxi service
  • Tour Assistance
  • Towels changed upon request
  • Water sports (non-motorized)

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 2:00 PM

Check-Out: 12:00 PM

Late Check-out Hour: 6:00 PM

Late Check-out Fees: 50%

Late check-out (after 12:00 PM and before 6:00 PM) may result in a fee.

Property and Cancelation Policies :
Non Refundable Rate: The guest needs to pay the total price of the reservation in advance to confirm the booking. The guest will be charged a prepayment of the total price at the time of reservation. The guest can either provide a valid credit card or transfer the funds to the hotel’s account via bank transfer or UPI. The guest will be charged the total price of the reservation if they cancel anytime. If the guest doesn’t show up, they will be charged the total price of the reservation.

21 Day Cancellation RateThe guest can cancel free of charge until 21 days before arrival without any penalty where any advance amount would be fully refunded to the guest’s account via bank transfer or UPI. The guest will be charged 50% of the total price if they cancel in the 21 days before arrival. If the guest doesn't show up, they will be charged the total price of the reservation. The guest will be charged a prepayment of 50% of the total price after reservation. The guest can either provide a valid credit card or transfer the funds to the hotel’s bank account via bank transfer or UPI or PayPal. 

Please note:
1. During unforeseen situations such as a force majeure, you would receive a voucher for the advance deposit if you have booked under a non-refundable rate. Free cancellation booking would receive a full refund to the original payment method.

2. In the case of a government mandated lockdown, you would receive a full refund to the original payment method regardless of the type of booking.

We would contact the guest immediately if there is an invalid* credit card. In that case, guest would need to provide an alternate valid credit card within 12-24 hours of booking or the guest would need to transfer the required amount via bank transfer.

*Any of these credit card situation would deem the card invalid.
  • Transaction declined
  • Insufficient funds
  • Card expired
  • Invalid credit card number
  • "Call card company" message
  • It's a debit card
  • Fraudulent
  • Any other reason
Terms and Conditions

TERMS AND CONDITIONS
  1. Check-in 2:00 PM; Check-out 12:00 PM.
  2. Early check-in and late check-out are subject to availability and may carry an additional charge of INR ₹1500
  3. A security deposit of INR ₹1500 is mandatory at the time of check-in. It will duly be returned at the time of check-out if there are no instances. Foreign currency cannot be taken as a cash deposit unless exchanged into the local currency at the existing Hotel rates and the balance returned in local currency.
  4. Valid Government-issued ID Cards are compulsory for all room guests at the time of check-in. This includes Passport, Driving License, Aadhaar Card, and Election Commission ID Card.
  5. You must be at least eighteen (18) years old to make a booking.
  6. For arrivals at the Hotel before 08:00 hrs, the reservation needs to be made & held from the previous night. If you would like to extend your check-out time, please contact the reception desk. For departures after 18:00 hrs, the reservation will be extended to the next day.
  7. Please note that in case you decide to depart earlier than expected, the Hotel will charge for the full stay reserved and booked
  8. If the stay dates are in-between/overlapping 22nd Dec to 04th Jan, the booking is Non-cancellable, non-refundable, prepaid and non-amendable. These bookings will also be charged fully in advance, irrespective of the type of booking.
  9. Max. Occupancy on Deluxe, Superior King Rooms, Executive Suite is 3, Superior Triple Room, Superior Villa is 4, Luxury Quadruple Room is 5, Two Bedroom Cottage is 6. This includes adults and children combined.
  10. The hotel reserves the right to evict any additional occupants in the room.
  11. This reservation is not transferable. No name change is allowed.
  12. Persons aged 6 and above are considered adults.
  13. Extra mattress: People no matter the age is charged INR ₹1500 per mattress, per night as long as the max room occupancy is maintained.
  14. No Pets allowed on the property.
  15. No Parking available on the property. We can assist you in finding a spot in the nearby public parking area, however, the hotel is not responsible for any damage or disappearance of vehicles parked outside the property or valuables inside the vehicle.
  16. Please avoid smoking inside the rooms. Smoking is permitted only in the sit-out area and on open grounds. A fee of INR ₹1000 for cleaning and deodorizing the room and furniture may apply for smoking inside any Hotel room. Using incense, candles or any form of open flame is not permitted in any Hotel room.
  17. Non-Refundable: The guest needs to pay the total price of the reservation in advance to confirm the booking. The guest will be charged a prepayment of the total price at the time of reservation. The guest can either provide a valid credit card or transfer the funds to the hotel’s account via bank transfer or UPI. The guest will be charged the total price of the reservation if they cancel anytime. If the guest doesn’t show up, they will be charged the total price of the reservation.
  18. Free Cancellation: The guest can cancel free of charge until 21 days before arrival without any penalty where any advance amount would be fully refunded to the guest’s account via bank transfer or UPI. The guest will be charged 50% of the total price if they cancel in the 21 days before arrival. If the guest doesn't show up, they will be charged the total price of the reservation. The guest will be charged a prepayment of 50% of the total price after reservation. The guest can either provide a valid credit card or transfer the funds to the hotel’s bank account via bank transfer or UPI or PayPal. 
  19. During unforeseen situations such as a force majeure, the guest would receive a voucher for the advance deposit if booked under a non-refundable rate. Free cancellation booking would receive a full refund to the guests’ account via bank transfer or UPI.
  20. In the case of a government mandated lockdown, any advance amount would be fully refunded to the guest’s account via bank transfer or UPI regardless of the type of booking.
  21. In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at Oxygen Palolem. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Face coverings are required in all public spaces at our hotel. Guests are also strongly advised to maintain social distance of at least 2 m. (6 ft.) between non-family members.
  22. The hotel reserves the right to send guests away from the hotel due to their conduct and behaviour or for any other safety, security and medical reasons. This applies in particular, if guests do not observe instructions given by hotel employees, express themselves in a discriminating manner, harass or endanger other guests.
  23. We reserve the right to refuse you or any of your visitors, entry to the Hotel and cancel your Accommodation if, on arrival, we consider that you or your visitors are under the influence of alcohol or drugs, or are behaving in a threatening, abusive or otherwise unacceptable manner.
  24. The guests will not be permitted to compromise the health, safety and security aspects of the hotel at any point of time.
  25. Any guests noticed to be doing anything illegal and contrary to law will be punishable.
  26. The guests are also advised to keep their valuables and belongings in their custody unless the details of such valuables and/or belongings are explicitly disclosed and delivered to the hotel for safe custody.
  27. Neatness and hygiene should be adequately maintained by the guest. The guest should always adhere to the safety, security and hygiene advice duly provided by the hotel and should avoid breaching the same. The guest will be solely responsible for any such violation if identified.
  28. All the assets and valuables of the hotel should be duly maintained adequately and should not be damaged or destroyed. The hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the hotel (both movable and immovable) have been done or caused by the guest.
  29. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the individual's responsibility to advise hotel management before arrival.
  30. In case the items you wish to store in the hotel’s safe are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.
  31. The management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
  32. Lost property found on the premises is logged and kept in a secure location for one (1) month. Thereafter items are either disposed of or donated to charity. The hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until the close of business that day.
  33. Claimed items can be collected from the hotel with valid identification or the hotel can arrange postage on behalf of the guest at their expense. The hotel uses the service offered by Indian Post entitled Cash on Delivery (COD). The hotel accepts no responsibility for items sent via post once the item has been delivered to the local post office.
  34. We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
  35. The transport to the airport is provided as an ancillary service and the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, death, damage, additional expenses or inconvenience caused to the guests during such transits.
  36. All activities on the beach are provided by third-party vendors and the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, death, damage, additional expenses or inconvenience caused to the guests during such activities.
  37. You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the hotel.
  38. The hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the hotel.
  39. No contract will subsist between you and the hotel or any of its affiliates in respect of any services or products offered through the website unless and until the hotel accepts your order by e‐mail or automated confirmation through the website confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking and any other relevant terms and conditions relating to particular services or products as set out in the website (“Conditions”).
  40. The hotel does not accept any liability for any failure by the hotel to comply with the Conditions where such failure is due to circumstances beyond its reasonable control. If the hotel waives any rights available to it under the Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of the Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.
  41. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the website.
  42. A guest will indemnify the hotel towards all their acts and deeds during the time of their stay in the hotel.
  43. A guest will undertake that they are free from any contagious diseases and epidemic/pandemic diseases during their visit and stay at the Hotel.
  44. The hotel may, at its absolute discretion, reserve the right to modify or cancel a reservation if the hotel believes that the reservation information provided is falsified or incomplete, or the guest has engaged in fraudulent, illegal or other inappropriate activity or the reservation contains or results from fraud, mistake or error.
  45. You do not acquire the right to the availability of a specific room. The Hotel reserves the right to substitute your booking for a similar or a better room category at the Hotel or to relocate your booking to another hotel of the same or higher standard, at no additional cost to you, if the room category specified in your booking is unavailable.
  46. By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the hotel, your stay subsequently shall be subject to the hotel's standard terms and conditions of stay.
  47. In case of any dispute with any of the terms of the hotel, the court of appropriate jurisdiction located where the hotel is situated will have the exclusive jurisdiction to handle such disputes.
  48. The hotel reserves the right to change these terms and conditions at any time without prior notice. If any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

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