Terms and Conditions – Mildura Inlander Resort

Important: Please read these terms and conditions carefully.

All reservations made via Mildura Inlander Resort websites are made subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying at the Mildura Inlander Resort hotel under the reservation (once the reservation is accepted and confirmed by Mildura Inlander Resort Hotels). Mildura Inlander Resort Hotels websites includes

www.mildurainlanderresort.com.au 

Reservations may also be governed by and subject to additional terms and conditions which are applicable to individual Mildura Inlander Resort hotels.

Definitions

In these terms and conditions:

"Mildura Inlander Resort Hotel" means any of the Mildura Inlander Resort Hotels branded hotels, "We", "our", "us" and "Mildura Inlander Resort Hotels" mean the Mildura Inlander Resort Hotels group of companies.

"You" and "your" mean the person who is making the reservation.

Photographic Identification

When you check-in, you may be asked to provide photographic identification.

If you are unable to provide such identification, your reservation may be cancelled and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation.

Guarantee Policy

Guarantee with a valid credit card is required at time of making a reservation via a Mildura Inlander Resort Hotels website as well as on check-in to the hotel.

Deposit Policy

No deposit is required when booking a flexible rate online (ie. any booking that does not require payment at time of booking). Rates that contain restrictions must be paid at the time of making the reservation on a Mildura Inlander Resort Hotels website. Please refer to individual rate terms prior to confirming your reservation.

Payments

A valid credit card MUST be presented on check-in to the hotel.

All payments are automatically processed by 2pm on day of check in. Please make sure you enter valid credit card details otherwise your reservation may be cancelled if we are unable to process payments.

If you are settling your account by credit card in our hotels in Australia, please note that for Visa Card, Mastercard, American Express and China UnionPay, a 1.2% credit card transaction fee will apply. For Diners Card and JCB, a 2.5% credit card transaction fee will apply. You may choose to change the method of payment on check-out to cash or EFTPOS, as these methods of payment do not attract this fee.

You agree to pay interim accounts when presented even though you may not have departed from our hotel.

You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.

Upon arrival at your selected property Guests must provide valid Federal or State government issued photographic identification for security purposes. In addition, the Guest must also provide a credit card in the name of the photographic ID to secure the accommodation. 

A Credit Card pre-authorisation of up to $200 is required to cover incidental items including (but not limited to): mini bar, telephone calls, breakages/damages, excessive cleaning charges above the normal level of cleaning due to the room being left in an unacceptable state, etc.The pre-authorised amount is set aside by the credit card company for a period of up to 10 working days (release times may vary, please check with the issuing financial institution). The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated. Mildura Inlander Resort Hotels reserve the right to pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. Cash is not an acceptable form of bond when staying with Mildura Inlander Resort Hotels and a valid credit card will need to be presented on arrival.

 

Rates and Charges

You agree that you will pay to us the room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from our hotel.

All prices are quoted in Australian dollars (unless otherwise specified) per room per night and are inclusive of GST.

Prices are subject to availability and can change without notification due to fluctuations in charges and currency.

Blackout/special event periods may apply.

The "from" rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing.

Each rate or hotel package available via Mildura Inlander Resort website is subject to individual terms and conditions.

Cancellation Policy

For any booking that requires payment on check-in to the hotel, booking must be cancelled by 2:00 pm, 24 hours before arrival to avoid a cancellation fee.

Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night of your booking reservation.

Check-in

Standard check-in time is 2.00 pm*

You agree that we may apply a charge if your required check-in time requires us to keep the room empty on the previous day.

You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.

Check-out

Check-out time is 10.00 am on the date shown for your departure unless we agree to another time.

Departure after that time may incur additional room charge. 

You are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us. If the settlement arrangements have not been met within 30 days of departure you agree to pay the total amount due on the receipt of our invoice.

You must return the key and/or security card for the room at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return same.

Minor

Persons under the age of 18 must be accompanied by a responsible adult.

Facilities and Services

Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service.  If any feature or facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay.

To the extent permitted by law, Mildura Inlander Resort Hotels is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.

Accommodation facilities listed may not apply to all room types.

Third Party Products and Services

Mildura Inlander Resort Hotels sometimes includes third party products or services in special packages, or hosts third party services at the hotel, and Mildura Inlander Resort Hotels is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third party providers following acceptance of a booking by them.

All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.

Mildura Inlander Resort Hotels does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default or negligence of any third party provider.

Gift Certificates

Please go to Gift Certificates for the terms and conditions applicable to Mildura Inlander Resort Hotels gift certificates.

Coupon Code

The coupon code must be entered into the coupon code field at the final step when making your booking. The coupon code field is located in the drop down section under ‘Your Stay’ details at the top of booking the page. The dollar amount will be automatically deducted from your total stay amount on the final step before submitting your booking.

Please note some coupon codes are unique and are only available for a one time only use. Coupon codes will not work if placed in the promo code field. Coupon codes cannot be used in conjunction with any other promotional codes. Coupons cannot be used at any affiliate partner hotel across Asia or any Adina Apartment Hotel across Europe.

Coupon codes are only redeemable online direct with Mildura Inlander Resort Hotels or any of our family of brands.

Releases and Indemnity

Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping.

To the extent permitted by law, you agree to release and hold harmless Mildura Inlander Resort Hotels and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation, your stay  or your attendance an event at the relevant Mildura Inlander Resort hotel for any reason whatsoever.

You agree to indemnify Mildura Inlander Resort Hotels and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Mildura Inlander Resort Hotels or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation, your stay, or your attendance at an event at the relevant Mildura Inlander Resort hotel except to the except caused or contributed to by Mildura Inlander Resort Hotels or its current or former officer's, employee's or agent's negligence.

You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.

We grant you a licence to stay in our hotel and we reserve the right to terminate the licence at any time.

Photography and Video

Any activity (including photography and videography) of a commercial or promotional nature is not permitted anywhere within the hotel without the prior written approval of hotel management and, in the case of photography / videography, without an authorised location acknowledgement. Hotel management has the right to cancel accommodation and require the immediate cessation of any activity taking place in breach of this condition. Unauthorised imagery or video must not be published on any media and must be immediately removed from the public domain upon request from hotel management

Use of Information

You agree we may use your email address to send you information.

General

These terms and conditions are governed by and will be construed in accordance with the laws of the State of Victoria, Australia.

Nothing in these terms and conditions affect any rights you may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) and under State and Territory consumer protection legislation.

Key Return (Lost Key Fee) 

If you fail to return our hotel key you will be liable to pay a fee to replace the locks on the hotel doors. This includes electronic key cards. 

Privacy

At various times, we may collect personal information about you and/or the persons accompanying you during your stay or attendance at an event at a Mildura Inlander Resort Hotels.

Mildura Inlander Resort Hotels handles all personal information in accordance with its Privacy Policy and applicable privacy laws. A copy of the Mildura Inlander Resort Hotels Privacy Policy is available at Privacy Policy.

Your acceptance of Mildura Inlander Resort Hotels' offer of accommodation is on the terms and conditions outlined above.

Important: Please read these terms and conditions carefully.

All reservations made through www.MilduraInlanderResorthotels.com or via phone, email or in person are subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying at the Mildura Inlander Resort hotel under the reservation (once the reservation is accepted and confirmed by Mildura Inlander Resort Hotels).

Reservations may also be governed by and subject to additional terms and conditions which are applicable to individual Mildura Inlander Resort hotels.