RESERVATIONS:
Your reservation will be confirmed on payment of a deposit equal to 30% of the total cost of your stay, & will be guaranteed until the date of check-in.  All prices quoted are inclusive of local government taxes.


CHECK-IN / CHECK-OUT / BUSINESS HOURS:
Reception is open for Check-In & Check-Out from 09:00-18:00, 7 days per week.

Check-In is available from 15:00 local time on the day of Check-In.  Late Check-In can be made available on request.  Early Check-In may be available, on request, but will always be subject to room availability.  Notification of Check-In time is required prior to the day of Check-In   Failure to confirm Check-In time before 12:00 noon on the day of Check-In could result in your reservation being cancelled & your room being made available to other guests.  Payment in full of the balance of the total cost of your stay will be required upon Check-In.  A copy of guests' photo ID & the credit card used for payment will be required at Check-In.

Check-Out is required by 12:00 noon.  Early Check-Out can be made available on request. Late Check-In may be available, on request, but will always be subject to room availability. 


CANCELLATIONS:
Deposits will be returned in full only for cancellations made 7 days prior to the day of Check-In.  For the avoidance of doubt, this means that a Check-In on a Monday must be cancelled before the close of business (18:00 local time) on the prior Monday to avoid the deposit being forfeit.


ROOMS / NOISE / SMOKING / DAMAGE:
Guest accommodation is bed & breakfast & no cooking or self-catering, other than the tea & coffee & drinks provided, is permitted.  Additional meals & drinks are available on request & at an extra charge.

To respect the privacy & enjoyment of other guests & the owners, who live on-site, please be considerate of disturbing others at all times, & observe the quiet period between the hours of 22:00-08:00 each day.

All rooms are strictly non-smoking, however, guests may smoke outdoors, in the gardens, on the condition that cigarette/cigar butts are disposed of safely & not left on the grass, flower beds or pool deck.  A cleaning charge of IDR 350,000 will be applied if smoking has been detected in the rooms.

Rooms will be inspected prior to departure & any damage found will be charged to guests' credit cards at Check-Out.  Guests are requested to report any damage found on arrival as soon as possible after Check-In.  


CHILDREN:
All rooms are intended as double Occupancy although a sofa bed is available on request, & for an extra charge, for the Guest Studio, & one additional child sharing a bed in the other rooms is permitted at an extra charge.

Children must be supervised at all times by an adult, & noise & disruption to other guests, & the owners, must be kept to a minimum.

A portable child cot & high chair, suitable for children under the age of 3, is available on request.


PETS:
2 friendly dogs live on-site with the owners, therefore guests' pets are not permitted.


ACCESSIBILITY:
The property is constructed over 2 levels separated by a 4 metre high retaining wall, on the side of a mountain.  Access to a number of the rooms requires stone stairways to be navigated.  As a result, we regret that the property is not suitable for wheelchair-bound guests, or those with physical disabilities or ailments that make stair climbing difficult. 


PARKING:
Free parking is available onsite for up to 2 vehicles.  Access can be provided on a first-come, first-served basis.


EXTENDING YOUR STAY:
Extending your stay at the property is possible, subject to availability, on request to the owners.


PRIVACY / SAFETY / SECURITY:
Guests are invited to enjoy the shared areas of the property & are requested to respect the privacy of other guests & the owners, who live on-site, including the "Staff Only" areas of the Main Villa which are clearly marked.

The property is built over 2 levels separated by a 4 metre high retaining wall, includes a 15 metre long, unfenced swimming pool, & contains a number of potential safety hazards for the careless or unwary.  There are First Aid kits on site, but public medical facilities are some distance from the property, & guests are reminded that Indonesia is a developing country where medical standards may not be the same as in their home country.  Guests stay at their own risk & comprehensive travel insurance, including emergency evacuation, is strongly recommended.

The shared areas of the property are protected by 16 CCTV cameras that are monitored 24x7 for the safety & security of the guests & the owners.  No cameras are positioned within, or looking into the rooms or buildings on site.

Your personal information will only be used to facilitate your stay at the property.  It will not be shared with any 3rd parties without your permission.

Guests are responsible for the security of their belongings whilst on the property & each room is provided with a safe for the storage of valuables.


CLEANING & LAUNDRY:
All rooms will be cleaned & the sheets/towels etc changed every 3 days.  Guests that require a greater or lesser frequency can be accommodated on request.

All rooms are cleaned & disinfected prior to the arrival of new guests.  Surfaces are wiped down with COVID prevention grade cleaning agents.  Staff in proximity to guests will wear face masks.  All staff, as well as the owners, have been doubled-vaccinated against COVID-19.