Lalitana Townhouse

RESERVATION
Your reservation is guaranteed until your arrival date. If you do not show up on that date, it will no longer be guaranteed, and the room may be rebooked. We will charge your credit card within 2 days of confirming your reservation. If we do not receive the amount of the reservation, we have the right to cancel it. We will send you a confirmation of cancellation by email immediately upon completion. It is mandatory to present a valid identity document in order to be able to check-in.
All reservations must contain the first and last name of all adults occupying the room. Our rates are subject to change without prior notice. When booking, do not forget about the maximum occupancy of the room - two adults per room. Babies traveling? We have mobile cribs. Please request them in a note on your reservation, subject to availability.

Check-in is from 3:00 PM
You can check-in from 3 PM (local time). We do not have a 24h reception, and we have the self-check-in in place, which means the majority of times there won't be anyone at your arrival, and you will be entering by yourself. Please make sure that we can reach you by phone so that you can be given the instructions for the check-in. Please note that check-in cannot take place without full payment of the reservation. If the key is lost, broken, or needs to be replaced, the amount will be accounted for and charged at check-out.

Check-out is until 10:00 AM
You can check out at any time until 10:00 AM (local time). At check-out, leave your keys at reception with the person in charge and pay your account during your stay. Please be advised that a more detailed inspection of the accommodation will be carried out after check-out, and we reserve the right to charge you if any damage is found before it is reoccupied. We ask that sheets and towels be left where they were found. Bed linen, bath linen, crockery, containers, etc. They are NOT gifts and must be kept in the accommodation.

EARLY CHECK-OUT
If you want to leave earlier than 8 AM, please do the check-out on the day before and settle your bills with a staff member.

LATE CHECK-OUT
Late check-out is not possible. Please respect the check-out time.

DEPOSIT
Lalitana Townhouse reserves the right to request a deposit of €200 on your credit card before or during check-in as a guarantee in case of extra consumption or damage, which can be assessed after an inspection of the accommodation.

CANCELLATION
Please read our cancellation policy carefully. We rarely make exceptions. Our staff are instructed to follow this policy and rules. So, to avoid misunderstandings, we ask you to read below: If the guest cancels more than 14 days in advance, the full amount of the reservation will be refunded. If the guest cancels less than 14 days from the reservation date, the full amount of the reservation will be charged and is non-refundable. If the guest arrives and decides to leave early, unused nights (up to 14 days after cancellation) will not be refunded. In case of "no-show," the total amount of the reservation will be charged and is non-refundable.
To cancel a reservation:
* The guest must send a cancellation request with their reservation number via the following email address guesthouse@lalitana.com or contact our number +351 914 061 143
* All cancellations are confirmed by email immediately after the reservation is canceled, as well as subsequent refunds. * The response to the email may take up to 24 hours; if you do not receive a response by this time, please call +351 914 061 143
* Refunds will be made to the payment card that you have used to book. If you need a refund to another card, please inform us at the time of cancellation.
* Refunds may take up to 5 business days to reach your account from the day of the refund. If you do not receive it by then, please contact us

RESERVATION VALUE
The standard booking price includes the following: All taxes Basic services (water and electricity) Use of the Internet and Cable TV Bed linen and towels and a hairdryer Cleaning before, during, and after your stay (we can provide daily cleaning upon request) All additional items and facilities as mentioned on our website and emails. Important: Reservations will only be received and confirmed upon providing valid credit card details. Please be advised that your reservation will not be made or verified until you receive an email confirmation via guesthouse@lalitana.com Once you have made your reservation, you can extend it (depending on availability) simply by letting us know before you arrive. Availability may be short; therefore, be sure to do that as early as you can. If you are already staying and would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to adapt to your new plans

CHILDREN
We believe that children are the future; however, you must be at least 18 years old to make a reservation. All guests under the age of 18 must be accompanied by responsible adults. We do not charge fees for a child under 3 years of age. If necessary, request a crib with at least 24h in advance of your check-in.

ANIMALS
We love animals! However, our type of accommodation/structures are not adapted for the animal's needs, and there's a huge risk of damage to the room materials. Due to the accidental consequences of hosting an animal in our space, we cannot accept them at this time.

ANTI-SMOKING POLICY
Smoking is not allowed inside the accommodations and common areas. This applies to both traditional methods and electronic devices, including vapes, vaporizers, vape pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and all variations thereof, regardless of product name. If we are aware that someone has smoked in the rooms or in the event of a prolonged strong odor, a €200 cleaning fee will be charged. You can smoke on our roof terrace.

ACCESSIBILITIES AND SPECIAL NEEDS
Lalitana Townhouse is located in a beautiful old building with 2 floors that is over 80 years old. Although it was recently fully renovated, it preserves the character of the house; therefore, the only access to the rooms, which are all located on upper floors, is done only by stairs. Therefore, we do not have wheelchair access. If you have any special needs, please contact us before proceeding with your reservation so that we can make sure we can accommodate all your needs.

DAMAGE AND TROUBLESHOOTING
After check-in, check for any damage or note if any element is missing from the equipment. If you find any anomaly, please report it immediately to us, and we will take measures to accommodate you better. In the event of any damage or problem that may arise during your stay, do not hesitate to contact us. We ask for the utmost care with equipment and structures. We assume no liability in the event of theft, loss, or deterioration of valuables such as money, jewelry, or other objects of considerable value if such events take place in the room or in the common areas.

PERIOD OF SILENCE
We ask all our guests to respect the period of silence between 11:00 pm and 07:00 am. Our staff is authorized to supervise and act in case of a violation of this rule, which could lead to immediate cancellation of your stay without a refund.

VISITORS
Only registered guests are allowed on the property. No visitors are allowed.

ONLINE SERVICE AVAILABILITY
Lalitana Townhouse is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions, or disconnections of the operating system that may temporarily prevent access, navigation, or the provision of services to Users. Under no circumstances may Lalitana Townhouse (and/or its representatives or collaborators) be held liable for any damages that may arise, in any way, from the malfunction of this website, regardless of the length of time such malfunction continues, or by any damage caused by the reproduction, use, or exploitation of the website that violates the provisions of these Conditions. Lalitana Townhouse reserves the right to modify at any time the information and commercial offer presented on: services, prices, promotions, and commercial conditions. Lalitana Townhouse has the exclusive right to unilaterally, at any time and without prior notice, suspend or terminate, partially or totally, temporarily or permanently, access to the website, especially in management, maintenance, repair, alteration, or modernization. Violation of the provisions of the Conditions by the User constitutes grounds for its resolution by Lalitana Townhouse, which reserves the right, at any time, to terminate the use of the website and its respective features and services by the User in question, with or without notice to the User. In any case, the breach of these Conditions by the User, and regardless of whether or not they are resolved, gives Lalitana Townhouse the right to be compensated for all damages resulting therefrom.

PRIVACY POLICY
Your privacy is important to us. It is Lalitana Townhouse's policy to respect your privacy regarding any information we may collect from you on the Lalitana Townhouse website and other websites we own and operate. We only ask for personal information when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used. We only retain collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We do not share personally identifiable information publicly or with third parties, except as required by law. Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies. You are free to refuse our request for personal information, with the understanding that we may not be able to provide you with some of the services you require. Your continued use of our website will be considered acceptance of our practices around privacy and personal information policy. If you have any questions about how we handle user data and personal information, please contact us.

COMMUNICATION AND NOTIFICATIONS
All communications or notifications under the Agreement must be made using the information provided by the Customer through the online form. Any change to the Customer's data, as well as any communication or notification addressed by the Customer to Lalitana Townhouse, must be made to the following contacts: guesthouse@lalitana.com +351 932 407 508

LEGAL FRAMEWORK
These Terms and Conditions constitute a contract between the customer and Lalitana Townhouse. If any part or provision of these Terms and Conditions is deemed void or ineffective, the remaining provisions will remain in force, their overall validity not being affected unless it is possible to conclude that the parties would not have agreed to the provision of the service if they had provided for the nullity or ineffectiveness of the provision in question. Portuguese law will apply to all disputes arising from the interpretation or execution of these General Conditions.