All cancellations must be made by e-mail only. On receipt of cancellation e-mail a confirmation of cancellation will be sent to e-mail given at time of booking. Telephone cancellations will NOT be accepted. If you wish to cancel or alter your reservation, 48 hours of notice must be given which is calculated using local checkin time. In the event of no-show or late cancellation the penalty charge will be equivalent to the first night of reservation.