Step away from the hustle and bustle of city life and surround yourself with luscious greenery, where you’ll be greeted with a picturesque garden view as you wake up in The Rucksack Caratel. Soak up the rich heritage of Melaka in attractions such as the Melaka Sultanate Palace and Christ Church that are a short walk away. You can also grab souvenirs or personal loots in Dataran Pahlawan and Jonker Street – both minutes away from our uniquely heritage-blended hotel. Besides being close to numerous attractions, The Rucksack Caratel itself is a mystery adventure, waiting to be unboxed.
*SWIMMING POOL ANNOUNCEMENT!!*
Our swimming is temporarily closed from 23rd – 29th October 2023 for maintenance. We sincerely apologize for any inconvenience caused.
Hotel will require a refundable security deposit (CASH ONLY) of SGD50/RM100 upon check in.
Property Name: The Rucksack Caratel
Street Address: 107, Jalan Banda Kaba
City : Bandar Hilir - Melaka
Postal Code : 75000
Contact Name: The Rucksack Caratel
- Swimming pool
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 12:00 PM
Property and Cancelation Policies :
What is your cancellation policy?
You must cancel at least 72 hours prior to arrival to avoid incurring the cost of one night’s room. Any room that is booked on a promotional rate has a no refund policy; any cancellation, modification or in the case of no-show, the full amount of the reservation will be charged.
Terms and Conditions
What time is check in/out?
Check-in is from 3PM onwards and check-out is before 12PM. All non-guaranteed room will be held till 6pm unless informed prior to arrival.
Is there a deposit?
Yes, you are required to pay a security check in deposit of RM100 by cash only. Deposit shall be refunded upon check out after room condition check. Deposit will not be refunded if there is any hotel property damaged or stolen.
Can I check-in early or check-out later?
Requests or early check-in & late check-out will be subjected to availability. Exceeding check-out time without notifying the front desk in advance can result in extra charges, including, but not limited to, late check-out fees of RM50 per hour and/or an extra night's charges being applied to your bill.
Do you offer free internet or Wi-Fi in the room?
Yes, free internet access is available throughout the hotel.
Is breakfast included in the room rate?
The hotel does not serve any breakfast. However we can recommend you some good food around Melaka.
Is housekeeping included in the room rate?
Yes, it is. In fact, we will be cleaning your rooms daily, but if you wish to reuse your linens and towels and help us contribute to saving the earth, kindly inform the front desk.
Can I smoke in the room?
We have a no-smoking policy in our hotel rooms and facilities. Please note that e-cigs, vapors, hookahs etc. fall under our non-smoking policy. Cleaning fees of up to RM500 will be applied to smoking in areas that are non-smoking. You may, however, smoke at designated areas indicated at the hotel, contact our crew for location information regarding designated smoking areas.
Can I direct mail or packages to The Rucksack Caratel during my stay?
You sure can. However, do email us at firstname.lastname@example.org to let us know in advance when the mail or package is expected to arrive. Please note that we cannot take responsibility for any lost mail or packages.
Can I use another party’s authorised credit card to pay for my room?
Yes, you may do so on our direct booking engine. However, we may require you to present the credit card upon check in for verification purposes.
Can I store my luggage at the front desk?
Yes, you can. Just register with us at the front desk.
Where can I park my car?
There are 7 parking lots available within the compound and it is on a first-come, first-served basis. However, should they be taken up, public lots are also easily accessible within walking distance. Nearby public lots are located in front of Dutch Cemetery, TM Point, Tenaga Nasional Berhad and Police Station. Parking coupons are available for sale at our reception.
Can I bring my pets along?
We are sorry, pets are not allowed on property, with the exception of assistance animals (those needed to assist the physically challenged). You would need to inform us in advance for such request.
Are there any washing machines available?
There aren’t any washing machines, but we do provide third party laundry service at own cost. Please refer to the reception on the charges.
How do I get around Melaka?
Can I hire a taxi if I don’t want to walk around?Easily. We no longer offer bicycle for rent. . Taxis are also plentiful, and we can help to hail one for you. Alternatively, you may use Grab to get around too!