Azul Del Mar

Azul del Mar Policies 

Terms & Conditions 
Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and accepting "the terms and conditions, hotel policies and privacy policy of Azul del Mar" and/or signing your hotel registration card at check-in, guest agrees to abide by our hotel policies and procedures.

Check-In: 4pm
Check-in is at 4pm. Please present ID card, passport or temporary residence card upon check-in. Guests planning to arrive late or after 5:30 PM must contact the property at least 48 hours prior to arrival to receive late check-in instructions​"​

Check-Out: 11am
Check-out is at 11am. If guest(s) require a later check-out, please contact the front office before 10am on the day of departure, and hotel staff will do their best to accommodate guest(s) request. A charge may apply, depending on availability.  
If guest(s) are not in the room after this time, guest(s) give the hotel staff full permission to remove their belongings from the room and will not hold hotel liable of any damage or loss. Guest(s) understand that there will be a charge the rate of one (1) night plus all applicable taxes to your credit card. 

Cancellation Policies
- A non-refundable one (1) night stay + taxes and fees will be charged at the moment of booking. The remaining amount due on the account will be charged upon check in.
- If a reservation is cancelled within fourteen (14) days of arrival or in case of a no-show, there will be a charge for 100% of all nights booked with us. 
- If a reservation is cancelled fourteen (14) days prior to the date of arrival the non-refundable one (1) night stay + taxes and fees will be forfeited.
- If a reservation is made through Non-Refundable Advance Purchase Rate, the full amount of the stay plus tax will be charged at the time of booking. If cancellation to reservation is made, guest will forfeit total room charge plus tax.
- We do not offer refunds or discounts for early departures. Reservation payments are final.
- All requests to make change(s) to packages, date of arrival, and/or length of stay on your reservation must be received by phone or email. Any change(s) to packages, date of arrival, and/or extend the length of stay made less than 14-days prior to your arrival date, will be subject to a service fee of a one-night stay plus taxes.
- Azul del Mar reserves the right to cancel any and all reservations at our discretion.

Specials and Packages
Any Offer, Special, or Package is subject to availability and may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Offer is not applicable for groups. All taxes apply. Management reserves the right to change or cancel all promotions.

Age Restriction Policy
Guest(s) checking in to resort must be at least 21 years or older with valid driver's license to check-in without a parent or legal guardian. 

No Pet Policy
Any evidence of pet(s) on hotel property or in a guest’s room will result in a $500 cleaning fee per day charged to the guest account. Any guest found with pet(s) in their room will be asked to leave the property immediately. “Service animals” are allowed with proper documentation as long as they are ADA certified. The Americans with Disabilities Act (ADA) 2010 Regulations define a service animal as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition." C.F.R. § 35.104 and § 36.104(2010). It’s important to note: crime deterrence, safety or the provision of comfort or emotional support do not constitute "work or tasks" under the ADA.

Smoking Policy
Azul del Mar is a smoke-free hotel/resort. If guest(s) smoke or allow other occupants to smoke in the unit, guest(s) will be charged a room recovery fee at minimum of $500.00 in order to cover the extensive cost of restoring guest rooms to a smoke-free condition. Smoking is also prohibited in ALL public areas of the resort, including all buildings, inside villas/suites, their surrounding decks, and all pools, beach,& marina areas.  Smoking is only permitted in the designated"smoking" areas along the fence line of the property. Please use receptacle, not the ground, to discard cigarette butts. 

Cleaning Fee Policy 
Any costs associated with excessive cleaning procedures will be charged to the credit card of the registered guest. A room recovery fee equal to the current nightly rate also may be charged. In extreme cases, criminal charges will be pursued. 

Internet Access
Please note standard Internet service is complimentary with room purchase and suitable for emailing and social networking. Please note that guest room Wi-Fi is not meant for streaming large media files, watching movies or gaming.

Complaint/Damages Policy
If a complaint occurs due to the negligence of those occupying a guest room, disorderly conduct, unlawful activities, or repeated noise complaints, the offending guests may be evicted and/or receive additional charges to their account. If a guest is evicted, they are not entitled to any refund. If damages occur to the guest room or other areas of the hotel, the cost of the damage will be charged to the credit card registered upon check-in.

Debit and Credit cards will be authorized at check-in for the amount of $100 to cover incidentals and / or damages. Guest(s) understand if booked through an Expedia partner or if guest(s) would like to use a different credit card than the one on file, guest(s)will need to provide this information to the Azul del Mar Guest Service Specialist: This credit card on file will have a hold in the amount of $100.00US placed on it at check-in for any incidentals, damages, or missing items. 

The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged (we reserve the right to charge the debit / credit card for the full amount of the incidental / damage incurred). Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and Azul del Mar will not be responsible for any resulting fees or charges. 

If guest(s) choose to pay cash, guest(s)understand that guest(s) will be required to pay the amount of the reservation in full, including taxes and fees upfront. A $500.00 deposit per night is required and will be returned to guest(s) on your departure date, pending any damages. 

Security  
Guest(s) acknowledge and understand that Azul del Mar cannot be responsible for guest(s) safekeeping or any valuable items left in the unit. Accordingly, guest(s) acknowledge that guest(s)will be responsible to take reasonable precautions for guest(s) own safety while on the hotel's property. 

Non-Liability For Personal Property 
Guest agrees that We shall not be liable for any loss of or damage to any personal property in or on the premises or stored in rooms or places provided to Guest in connection therewith, nor shall We or our employees be liable to Guest, Guest's family, guests, or agents for failure to repair or maintain any part of the premises or property contained therein, absent gross negligence. Guest further agrees that We shall not be liable for any damage to the personal property of the Guest, Guest's family, guest or agents arising from theft, vandalism, fire, water, rain, acts of God or government, interruption of utilities, acts of other or other third party or external causes whatsoever. Any personal property left behind is immediately forfeited. 

Parking
Free parking is available throughout the property. There are a limited number of spaces available in front of each unit. Parking spaces are available on a first come, first serve basis and overflow areas are available. Each car will need to have a parking permit issued by Azul del Mar. Day guest may park one car on property with a parking permit. 

Fishing 
Fishing is not permitted on premises.

Boat Policy 
No boats or trailers are allowed on property / dock.

Accessibility or Special Needs
Azul del Mar does not have any ADA compliant rooms. Tropical Garden Suite (Caribe) has a wheelchair ramp and is currently in the process of becoming a fully ADA compliant room. Please contact us for any accessibility or special needs requests.

Hurricane Policy 
Should the Monroe County Emergency ManagementOffice issue a Mandatory Evacuation for the city of Key Largo, We will require guests to check out and vacate the Property. In this event, no exceptions will be made and guests will not be required to pay for their unused nights at theProperty. If no official evacuation order is issued and guests choose to evacuate, the guests will be responsible for the entire cost of their original stay, including any unused nights. 

Arbitration 
In the event of a disagreement between the parties concerning an alleged breach or interpretation of this agreement, the parties consent to binding, mandatory arbitration with an arbitrator in Marathon, Monroe County, Florida, using the Commercial Arbitration Rules set forth by the American Arbitration Association. The party not prevailing shall pay all the attorney's fees and costs to the prevailing party. This agreement contains the entire agreement between the parties hereto and may be modified only in writing signed by all parties. This agreement shall be binding upon and insure to the benefit of the successors and assigns of the agent and the heirs, administrators, executors, successors and assigns of the owner. It shall be governed by the local ordinances of the municipality, County of Monroe, the laws of the State of Florida and the laws of the United States of America. If any provisions of this agreement inadvertently are in conflict with said ordinances or laws, the latter shall prevail. 

Hold Harmless 
Guest is responsible for and shall indemnify the us and hold them harmless from any and all claims, liability, demands, actions, causes of action, expenses, damages, losses or injuries sustained by any person including Guest, Guest's family, agents, guests or invitees as a result of or arising from the Guest's subject occupancy, including, but in no way limited to claims arising from the use of any pool, hot tub, spa-pool, water area or dock, which are part of the premises. Guest(s) shall also be liable and indemnify Us for attorney's fees and court costs incurred by CPVR, LLC in enforcing any of the terms, covenants or conditions of this Agreement or which are sustained by Us as a result of or arising from or during Guest's subject occupancy. 

Kayak/Paddle Board Equipment Use & Liability Release 
Guest(s) accept for use, as is, the equipment listed below, and you accept full financial responsibility for the care of the equipment while in your possession and/or for the guest(s) entire party staying at Azul del Mar. Guest(s) will be responsible for the replacement, at full value, of any equipment used which is lost, stolen, damaged, or otherwise not returned to Azul del Mar as well as other applicable fees as outlined in the Equipment Use Agreement. 

Guest(s) understand that the sport of paddling and other related water activities involves inherent and other risks of injury and death. Risks include but are not limited to: physical exertion, inclement weather, capsizing of the watercraft, immersion in water, hypothermia, accidents or illness in remote areas, equipment failure or malfunction, drowning, and loss or damage to personal property. Guest(s) voluntarily agree to expressly assume all risks of injury or death that may result from the use of this equipment. Guest(s) agree to use the equipment only in the specified and agreed upon area, and further agree to wear an approved person floatation device at all times while using the equipment and that you understand the equipment’s use and function. Guest(s) agree to release Azul del Mar; it’s owners, employees, volunteers, affiliates, agents, officers, directors, and manufacturers and distributors (collectively“providers”) of the equipment from all liability for injury, death, property loss and damage which results from the equipment user’s participation in kayaking, paddle boarding, or other related water sports activity, or is in anyway related to use of this equipment, including all liability which results from negligence of providers, or any other person or cause. Guest(s) further agree to defend and indemnify providers for any loss and or damage related in any way to use of the equipment. With respect to group rentals, by accepting“the terms and conditions of Azul del Mar”, lessee hereby represents and warrants that he/she has secured the consent of all users of the equipment being rented to assume all risks of injury, loss, or damage resulting from or related to the use of this equipment and to release the providers from all liability as provided above. 

By reading and accepting “Azul del Mar's terms and conditions, hotel policies”, you have read and understand this equipment rental and liability release agreement. Equipment List (includes but not limited to): Kayaks, Paddleboards, Paddles, Life Jackets, Hangers, Whistles. 
If you need to make changes or require assistance please call (305) 451-0337 or email us at stay@azulkeylargo.com. We look forward to meeting you soon! 

Thank you for your reservation!

Azul del Mar Management