Prague Old Town Hostel

Terms & Conditions of Prague Old Town Hostel

Reservation Policy
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking.
We believe the children are our future, but you still have to be 18 years old and present to book a room.
Is it really you? A valid photo ID is required upon check-in.
All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for a guarantee of arrival.

Check-in / Check-out /Business Hours

• We are always here! Open 24 hours a day, seven days a week.
• Check-in time: 2:00 p.m. We’ll be ready for you.
• Check-out time: 10:00 a.m. Seize the day, friend!

Cancellation Policy
Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:
Standard Rate:

• If the guest cancels more than 31 days in advance, the total amount of the reservation will be refunded. 
• If the guest cancels less than 30 days in advance, prepayment is non-refundable. 
• In case of a “no-show”, the total price of the reservation will be charged and is non- refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: reception@pragueoldtownhostel.com
• All cancellations are confirmed via email immediately after the reservation has been cancelled. 

The standard booking price includes the following:

• All taxes
• Utilities (water, gas and electricity)
• Wi-Fi
• Towels, bed linen and hairdryer
• Cleaning before and after your stay (daily cleaning is available upon request for extra charge of 15 euros)
• All apartment amenities and facilities as mentioned on our website pages and in our correspondence

Important
When you make a reservation, you are booking a specific room type. Each room type includes similar rooms of similar size and equipment, however, interior design can be different.  Reservations can only be taken and confirmed by making an advance payment of 100% of the full rental amount. This can be paid using debit and credit cards. 

Extending your stay
After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.
If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar apartment should this be necessary. 


Pet Policy
We love all the pets! Unfortunately it is very hard with shared dorms. So our Prague Old Town Hostel is NOT pet friendly.

Room Policy
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property.We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 10:00 p.m. to 6:00 a.m. the whole property goes into hush mode for what we like to call quiet time.

Kitchen Room Policy
Please practice safe cooking habits do not leave burners on unattended. Please do not cook with strong smelling ingredients. Lingering smells that require room closure and deep cleans will be charged a cleaning fee of up to 50€.

Parking Policy
Our hostel is in the heart of Prague. It is perfect location. But whole city center parking is just for the resident. We can suggest to you parking in garrages of shopping mall Palladium which is just 3 minutes of our hostel. After that you can try P+R parking. They are on the line of the city center and on the line of Prague as well.  The prices you can find on them websites.

Firearms Policy
Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of Prague Old Town Hostel  who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room.Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm.The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.

Guest Safety Policy
As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.Safety cameras are used throughout the premises, and anyone on our property may be recorded.