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Property Information

We are located in the heart of Antigua Guatemala, only 1.5 blocks from the Central Plaza.

El Carmen Hotel  is located in an old house from the 18th Century, which was then remodeled in 1969, and was then established as a hotel in 1990. Therefore each room has been adapted to keep the original structure of an old colonial house.


Property Name: El Carmen Hotel

Address 1: 3a. Avenida Norte No. 9

City : La Antigua Guatemala

Postal Code : 03001

Phone: +50278323851

Email: consultas@elcarmenhotel.com

Amenities
  • Baggage storage
  • Foreign currency exchange
  • Laundry service
  • Photocopying services
  • Printer
  • Room service
  • Safe deposit boxes at front desk
  • 24-hour front desk
  • Air conditioning
  • Banquet rooms
  • Breakfast in the room
  • Cashless payment accepted
  • CCTV in common areas
  • CCTV outside property
  • Coffee Shop
  • Common areas disinfected daily
  • Daily Housekeeping
  • Face masks available for guests
  • Face masks on staff
  • Fire extinguishers
  • First aid kits
  • Food can be delivered for in-room dining
  • Garden
  • Guest parking
  • Hand sanitizer provided
  • Honeymoon / bridal suite
  • Hygiene certification
  • Internet
  • Invoices
  • Ironing Service
  • Local safety protocols followed
  • Massage
  • Non-smoking rooms
  • Outdoor furniture
  • Physical distancing in dining areas
  • Property has wheelchair access
  • Restaurant
  • Shuttle service
  • Single-use plastics removed
  • Terrace
  • Tour Assistance
  • Towels changed upon request

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancellation Policies :
  • Reservations with FLEXIBLE POLICIES can be cancelled or modified 24 HOURS BEFORE ARRIVAL.
  • Reservations with NON REFUNDABLE POLICIES CANNOT BE CANCELLED.
  • Cancellations will have a 10% administrative fee. If your payment has been issued an invoice, 22% of taxes cannot be refunded.
  • Cancellations made in less than 24 hours before arrival and No Shows are NON-REFUNDABLE.
  • These policies are subject to changes for High Season and group reservations.
Terms and Conditions

  • All reservations must be paid in full at check in.
  • Each reservation includes parking for 1 car. Parking is located 3 blocks from the hotel.
  • The hotel reserves the rights to cancel reservations with invalid credit cards of no payment receipt.
  • Smoking inside the hotel is prohibited according to Guatemalan DECREE NUMBER 74-2008, Article 3.

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