Terms and Conditions

These terms and conditions regulate both the Booking you ordered through Our Website and the occupation of your Room or other facility when you come to our Property. When you use Our Website or book a Room, you confirm your agreement to these terms.We are The Carriage Houses at Beechpark House. Our address is Beechpark House, Deerpark, Bunratty, Co Clare V95 D6Y6.You are: Anyone who uses Our Website or wants to book accommodation.These are the agreed terms

1.            Definitions

“Booking”means the booking of accommodation offered by us on Our Website.“Our Website”means any website or service designed for electronic access by mobile or fixed devices which is owned or operated by us. It includes all the web pages controlled by us.“Room”means any room offered for Booking.“Property”means our guest accommodation at The Carriage Houses at Beechpark House and its grounds, at the address given above.“Services”means the provision by us of any accommodation and/or supply of food and drink and other services.

2.            Interpretation

In this agreement unless the context otherwise requires:
2.1.        the headings to the paragraphs and schedules (if any) to this agreement are inserted for convenience only and do not affect the interpretation.
2.2.        any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;
2.3.        all money sums mentioned in this agreement are calculated inclusive of VAT, which will be charged when payment is due;
2.4.        this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3.            Basis of Contract

3.1.        In entering into this contract you have not relied on any representation or information from any source except the Booking details, the descriptions of the Rooms and explanation of the Services given on Our Website.
3.2.        You acknowledge that you understand exactly what is included in the Services and you are satisfied that the Room and Services are suitable and satisfactory for your requirements;
3.3.        The contract between us comes into existence when you make a booking on our website or by contacting us via telephone. Your payment does not create a contract. If we decline to Book a Room we shall immediately return your money to your credit card.
3.4.        We may change this agreement and / or the way we provide a Room, at any time. If you make any payment for Rooms or Services in the future, you will do so under the terms posted on Our Website at that time.
3.5.        One or more notices in a Room you have booked or around the Property may contain information or our requirements as to procedures and behaviour. By accepting this agreement, you are deemed to have accepted these notices as being incorporated in this contract, conditionally only upon your reading them.
3.6.        If you book a Room in the name of a business or company, you confirm that you have full authority to do so and you accept personal liability for any breach of this contract by any person who comes onto our Property.

4.            Your Booking

4.1.        You may place a Booking either by:
4.1.1      giving your credit or debit card details at the time of Booking by telephone; or
4.1.2      paying for your Booking in full in advance of your arrival, either on Our Website or by telephone.
4.2.        If you give us your credit or debit card details we do not process your payment until your departure. The card you use must have an expiry date that is valid until after the date of your stay.
4.3.        You cannot transfer or resell your Booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then The Carriage Houses at Beechpark House will terminate your booking and retain any money paid to us for such Booking.
4.4.        We reserve the right to terminate your Booking and retain any money paid to us for such Booking if we reasonably believe that you are in full or part breach of this agreement or condition mentioned in the last-previous sub paragraph.
4.5.        You may make a Booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the Booking.
4.6.        You can only make a Booking if you are 18 years old or over. If you arrive at the Property and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.
4.7.        Sale rates are only available on Our Website.
4.8.        You must ensure that the name on a Booking is correct at the time of Booking. Except the conditioned mentioned in these terms, this cannot be changed after making the Booking.

5.            Security of your credit card

We take care to make Our Website safe for you to use.
5.1.        Card payments are not processed on a page controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

6.            The price and payment

6.1.        Room prices are per Room, per night and are inclusive of VAT. A continental breakfast is included in the Room price.
6.2.        The price you pay is the price mentioned on Our Website at the point of enquiry.
6.3.        Prices are inclusive of any applicable value added tax or other sales tax.
6.4.        We accept payment by cash, credit/debit card (VISA, MasterCard, Maestro, and Electron) or your business cheque. We do not accept personal cheques.
6.5.        We accept payment by cheque on a company or business account provided we have it at least [three weeks] before the arrival date. We negotiate all cheques immediately on receipt. If a cheque is not honoured at first presentation, the reservation is cancelled.

7.            Cancellation and relocation

7.1.        A Room is reserved up to 9.30pm on the arrival date unless you have made other arrangements with us in writing.
7.2.        You may cancel a Booking order at any time five days before your arrival date.
7.3.        If you cancel within the period specified above, we shall refund any payment you may have made for the period cancelled. If you cancel later, you must pay us for one night’s accommodation. We may, in our absolute discretion, refund part of any money you have already paid.
7.4.        The confirmation of cancellation that we send to you is your proof of cancellation and should be retained by you.
7.5.        If you cancel a Booking request after 4.00pm on the day before the arrival date and have not already paid for the Room in advance, you must pay us for in full for the Booking.
7.6.        If a Room is unavailable on arrival (due to any reason) then we will either:
7.6.1        endeavour to provide alternative accommodation ; or
7.6.2        at your request, cancel your Booking and refund you any money you have paid in advance for the Rooms including related additional services (if any).
7.7.        If you are due to pay on arrival at the House we will take payment for the cost of the Booking. Any additional costs over and above the original cost of the Booking can be charged for reasonable transport costs (if any).

8.            Arrival and departure

8.1.        Rooms are available from 4pm on the arrival date.
8.2.        Please let us know if you are likely to arrive after 9.30pm.
8.3.        Your Room must be vacated by 11.00am on the day of departure. If you do not fully vacate by this time, we may charge you for an additional night.

9.            Our minimum provision: Rooms

A standard Room (double or twin) provides accommodation as follows:
Living room with dining area and kitchenette, separate bedroom and en suite shower room. Rooms are fully furnished and all crockery, glassware, cutlery, bedlinens and towels are provided.
9.1.        A continental breakfast is set up in the Room ahead of guests’ arrival.

10.       Restrictions

For yourself and every person who comes to your Room, you agree that you will not:
10.1.     bring any pet animal into the Property, except a guide dog;
10.2.     smoke in any part of our Property. If you do, we may terminate your stay immediately and you will not be entitled to compensation. There are ashtrays provided at the barbecue area and guests are permitted to smoke outside.
10.3.     use in the Property any electrical appliance not already provided without obtaining our specific consent in advance;
10.4.     transfer a Room reservation to any other person. If some person who is not obviously a member of your family or group tries to take up your reservation, we shall not allow them to do so.
10.5.     cause damage to any part of the Property, any Room, or any fixture, fitting or furniture. If you do, you agree to pay us immediately the sum we estimate as the cost of making good that damage.

11.       Disclaimers and limitation of liability

11.1.     All implied conditions, warranties and terms are excluded from this agreement.
11.2.     You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us for Booking.
11.3.     We are, in certain circumstances set out in the Hotel Proprietors' Act 1963, liable for loss or damage to your property to the maximum as set out in the Act, €50 for one article and in aggregate €100.
11.4.     In all other circumstances, our total liability shall not exceed twice the daily rate charged for your Booking.
11.5.     We shall not be liable to you for any loss or expense which is:
11.5.1     indirect or consequential loss; or
11.5.2     economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.
11.6.     Nothing in this agreement shall be construed as limiting or excluding our liability for death or personal injury caused by our negligence.

12.       Your indemnity

You now agree to indemnify us against all loss, including economic loss, caused to the Property, its staff, contractors, clients and guests, arising from:
12.1.     your breach of this agreement;
12.2.     damage to any Room, fixture, fitting or furniture by you or any person for whom you have made a booking, or who is in your party;
12.3.     any adverse affect you may have on any third party customer or client of ours, or any actual or potential booking by any such person.

13.       Miscellaneous matters

13.1.     Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 and can be found below.
13.2.     Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
13.3.     No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
13.4.     Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery.It shall be deemed to have been delivered:if delivered by hand: on the day of delivery;if sent by post to the correct address: within 72 hours of posting;
13.5.     In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
13.6.     So far as the law permits, and unless otherwise stated, this agreement does not give any right to any third party.
13.7.     We are not liable for any failure or delay in any circumstance beyond our reasonable control, including industrial action, postal communication, plant failures, supply of gas, electricity and water or fire alarm evacuation.
13.8.     The validity, construction and performance of this agreement shall be governed by the laws of Ireland and you agree that any dispute arising from it shall be litigated only in Ireland.

Privacy Notice

This is the privacy notice of The Carriage Houses at Beechpark House (‘we’, ‘our’, or ‘us’).Our office is at Beechpark House, Deerpark, Bunratty, Co Clare V95 D6Y6.

Introduction

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.This notice applies to personal data collected through our website and through social media platforms, including Instagram.Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Personal data we process

1.            How we obtain personal dataThe information we process about you includes information:·              
you have directly provided to us              
that we gather from third party databases and service providers               
as a result of monitoring how you use our website or our services
2.            Types of personal data we collect directly
When you use our website, we ask you to provide personal data. This can be categorised into the following groups:·              
personal identifiers, such as your first and last names, your title
contact information, such as your email address, your telephone number and your postal addresses for billing and communication
payment information, such as a debit or credit card number and expiry date
records of communication between us including messages sent through our website, email messages and telephone conversations
In addition, we may also process:·              
documentation that confirms your identity, such as an image of your passport or driver’s licence
an image that shows your face, such as a passport photograph
3.            Types of personal data we collect from third parties
We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us.The additional information we collect can be categorised as follows:·
information that confirms your identity
business information, including your business trading name and address, your company’s registered number (if incorporated), and your VAT number (if registered)
information that confirms your contact information
4.            Types of personal data we collect from your use of our services
By using our website and our services, we process:·
information you contribute to our community, including reviews
Technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
5.            Our use of aggregated information
We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.
For example, we may aggregate usage information to assess whether a feature of our website is useful.
However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.
6.            Special personal data
Special personal data is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.It also includes information about criminal convictions and offences.We do not collect any special personal data about you.
7.            If you do not provide personal data we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.
If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
8.            Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.We may use it in order to:·
verify your identity for security purposes when you use our services
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
9.            Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our services, you provide your consent to us to process information that may be personal data.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us thecarriagehouses@beechparkcountryhouse.ie. However, if you do so, you may not be able to use our website or our services further.
We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.
10.       Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:·
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:·
improving our services
record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
preventing fraudulent use of our services
exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so
11.       Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.This may include your personal data.
12.       Information we process to protect vital interests
In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, we may process personal information on the basis of vital interests.
For example, we may inform relevant organisations if we have a safeguarding concern about a vulnerable person.

How and when we process your personal data

13.       Your personal data is not shared
We do not share or disclose to a third party, any information collected through our website.
14.       Information you provide
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
For example, when you leave a review or post a message on our website, we reasonably assume that you consent for the message to be seen by others. We may include your username with your message, and your message may contain information that is personal data.
Other examples include:·
tagging an image
clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal data, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared
We do store it, and we reserve a right to use it in the future in any way we decide.
We provide you with a public profile page, the information on which may be indexed by search engines or used by third parties. The information you provide on that profile page may be made available to the public.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal data that you have posted. You can make a request by contacting us at thecarriagehouses@beechparkcountryhouse.ie.
15.       Payment information
We store information about your debit or credit card or other means of payment when you first provide it to us.
We store this payment information in order to secure a Booking with us and we also store it to help us prevent fraud.
We take the following measures to protect your payment information:·
We keep your payment information encrypted on our servers.
We do not keep all your payment information so as:
a) to prevent the possibility of our duplicating a transaction without a new instruction from you;
b) to prevent any other third party from carrying out a transaction without your consent
Access to your payment information is restricted to authorised staff only.
We automatically delete your payment information after your stay with us.
16.       Disputes between users
In the event of a dispute between you and another user, provided that you consent, we may share your basic personal data, business information and contact information with the other user.
At our discretion, we may share other information to enable the dispute to be resolved through litigation or alternative dispute resolution methods.
17.       Service providers and business partners
We may share your personal data with businesses that provide services to us, or with business partners.
As examples:·
we may pass your payment information to our payment service provider to take payments from you
we may use fraud prevention agencies and credit reference agencies to verify your identity and we may pass your information to those agencies if we strongly suspect fraud on our website
we may pass your contact information to advertising agencies to use to promote our services to you
We undertake to preserve the confidentiality of the information and of the terms of our relationship.We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems

18.       Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.
They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.
Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.
The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.
We use cookies in the following ways:·              
to track how you use our website
to record whether you have seen specific messages we display on our website
to keep you signed in to our website
to record your answers to surveys and questionnaires on our site while you complete them
to record the conversation thread during a live chat with our support team
19.       Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
20.       Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
21.       Re-marketing
Re-marketing involves placing a ‘tracking technology’ such as a cookie, a ‘web beacon’ (also known as an ‘action tag’ or a ‘single-pixel GIF’) to track which pages you visit and to serve you relevant adverts for our services when you visit some other website.The benefit of re-marketing technology is that we can provide you with more useful and relevant adverts, and not show you ones repeatedly that you may have already seen.
We may use a third-party advertising service to provide us with re-marketing services from time to time. If you have consented to our use of such tracking technologies, you may see advertisements for our products and services on other websites.
We do not provide your personal data to advertisers or to third-party re-marketing service providers. However, if you are already a member of a website whose affiliated business provides such services, that affiliated business may learn of your preferences in relation to your use of our website.

Other matters

22.       Your rights
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.
We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
23.       Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
24.       Delivery of services using third party communication software
With your consent, we may communicate using software provided by a third party such as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video Communications (Zoom).
Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.
If you have any concerns about using a particular software for communication, please tell us.
25.       Control over your own information
It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.
At any time, you may contact us to request that we provide you with the personal data we hold about you.
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should contact us to make that request.
When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
This may limit the service we can provide to you.
We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.
26.       Communicating with us
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
27.       Complaining
If you are not happy with our privacy policy, or if you have any complaint, then you should tell us.
When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.
We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content while we do so.
Making a complaint may not result in the removal of the content. Ultimately, we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Data Protection Commission (DPC). This can be done at https://www.dataprotection.ie/docs/complaints/1592.htm. We would, however, appreciate the opportunity to talk to you about your concern before you approach the DPC.
28.       Retention period
Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:·
to provide you with the services you have requested
to comply with other law, including for the period demanded by our tax authorities
to support a claim or defence in court
29.       Compliance with the law
Our privacy policy complies with the law in Ireland, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011.
30.       Review of this privacy policy
We shall update this privacy notice from time to time as necessary.