THE BEDFORD REGENCY
HOTEL: TIMELESS ELEGANCE IN THE HEART OF VICTORIA
The Bedford Regency Hotel emanates an enduring charm and refined elegance. Our
boutique hotel, influenced by European grace, seamlessly combines the allure of
bygone eras with all the modern comforts that guests require.
Nestled near the historic Bastion Square in downtown Victoria, each of our 43
non-smoking guest rooms reflects a delightful blend of historical nostalgia and
contemporary convenience. Our prime location offers guests a wonderful
walking-distance experience to Victoria's most noteworthy attractions.
Situated close to Victoria's premier retail stores yet a mere stone's throw
from the picturesque harbor front, The Bedford Regency Hotel is your best
downtown haven.
Our two on-site pubs, Garrick’s Head Pub and The Churchill, offer a bright and
inviting atmosphere, serving up traditional English pub fare. With a selection
of nearly one hundred craft and import beers, they provide the perfect setting
for both warm summer afternoons and chilly winter nights.
Immerse yourself in the delights of Victoria, starting right from our doorstep.
At The Bedford Regency Hotel, we extend a warm welcome and hope you thoroughly
enjoy your stay with us.
Property Name: The Bedford Regency Hotel
Street Address: 1140 Government St
City : Victoria - British Columbia
Postal Code : V8W1Y2
Contact Name: Tony Guo
Phone: 1 250-384-6835
Email: marketing@bedfordregency.com
Amenities
- ATM on site
- Baggage storage
- Elevator
- 24-hour front desk
- Air conditioning
- Guest parking
- Heating
- Internet
- Massage chair
- Non-smoking rooms
- Smoke-free property
- Taxi service
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 16:00
Check-Out: 11:00
Property and Cancelation Policies :
CANCELLATION:
A) 3rd Party Reservation:The cancellation policy is outlined in your booking reservation.
In order to be fair to all the guests, the hotel follows the cancellation policy stated on your reservation.
B) Direct Reservation:Whether booking throughour hotel website or by phone, please be aware of our 24-Hour Cancellation Policy.
A cancellation penalty charge will be incurred if guests do not cancel the reservation at least 24 hours before the scheduled check-in day.
For instance, if your arrival date is on Friday, you may cancel without charge until Wednesday before that day.
The cancellation fee consists of the first night's room charge plus taxes, and the remaining nights will be canceled.
Terms and Conditions
PRICES, TAXES ANDPAYMENT
All prices and taxes remain consistent with the booking date.
Payment cards must be registered under the guest's name.
We accept major credit cards, national debit cards, or cash payments for the room rate.
DAMAGE DEPOSIT
On check-in date, a damage deposit of $100 will be pre-authorized on the guest's credit card.
The damage deposit will be released 3-5 business days after check-out.
We do not accept cash or international debit cards.
The reservation will be cancelled at 3:00 pm if it's an invalid CreditCard.
If the credit card provided is found to be invalid, the guest will be sent an email notification.
Failure the guest to provide a new one until 3:00pm, it will result in the cancellation of the reservation, and there is no guarantee of securing a new booking.
TERMS AT CHECK-IN/CHECK-OUT
A valid ID must be presented at check-in, and the payment card must be in the guest's name.
If the payer is absent during check-in, please request a Credit CardAuthorization Form in advance by emailing frontdesk@bedfordregency.com.
Check-in time is at 4pm, and check-out is at 11:00 am.
Early arrivals can store luggage with us (subject to availabitlity).
Minimum age to check-in: 18 years old.
Late check-outs incur a fee; consult the front desk for details.
Invoices are available upon request.
EARLY CHECK-OUT
In the event of an early departure, the hotel will apply its cancellation policy as follow:
A) Third-Party Reservation:
Cancellation terms are specified in your reservation confirmation. Refunds are not provided for "non-refundable bookings."
B) Direct Reservation (booking through our hotel website, by phone or walk-in guest):
An early departure penalty will be incurred if guests fail to inform the front desk at least 24hours before the scheduled check-out date.
For example, if a guest plans to check out early on Friday, they must notify the front desk by Wednesday preceding that day.
ACCESSIBILITY
While most rooms are accessible via elevator, some have steps and bathtub showers.
Please call the front desk for accessibility information.
SPECIAL REQUEST
Send any special requests via message or email (frontdesk@bedfordregency.com).
Room numbers are not guaranteed, but the hotel will do its best to accommodate your request.
Cribs and cots must be requested in advance. It’s subject to availability. Extra fees may apply.
ROOM TYPES
Various room types are available, each with unique descriptions.
Please read the room description before booking. The same room type may have different furniture and layouts.
As a result of our exceptional downtown setting, noise from outside may be present in some rooms.
LOST & FOUND
Guests are responsible for their possessions; the hotel is not liable for lost items.
If items are found, the cost of shipment will be charged to the guest's creditcard.
The hotel does not retain any items for longer than five days.
SMOKING POLICY
The Bedford Regency is a fully non-smoking hotel.
Guests violating the smoking policy will be responsible for additional cleaning costs, starting at a minimum of $200.
PETS
Please note that our hotel does not accommodate pets.
However, service dogs are an exception, and documentation must be presented during check-in.
If you have a service dog, kindly send an email to the hotel in advance to notify us.
FIREPLACE/FIREWOOD
Complimentary firewood (01 bundle) is provided in Superior Queen Rooms.
Additional firewood is available for $20 per bundle plus tax/fees.
Firewood should be requested at front desk.
The fireplace is only permitted to be lit during the winter season. Please inquire at the Front Desk for the specific period when it is allowed to be used.
HOUSEKEEPING SERVICE
Housekeeping is available upon request.
Place the "service sign" on your door before 12:00 pm on the desired day, and service will be provided between 1 pm and 5 pm.
Fresh towels, amenities, coffee and tea can be requested at the front desk at any time.
COMPENSATION / REFUND
To be eligible for compensation, guests are required to notify the front desk agent about any issues at the time they arise.
If no immediate resolution is possible, guests should send an email to the hotel detailing the problem within six days of their check-out date.
The management department will then assess the situation and provide a decision in response to the guest.
RATE CHECK 
RATE CHECK