Theodosia Marina Resort

 Reservation Terms & Conditions, Resort Rules & Policies
The following Terms and Conditions apply to all bookings made on this website and with the Resort. We kindly ask that you take a moment to read them prior to making a booking.
Definitions“Company” or “we” means Theodosia Marina Resort, INC. 
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Resort” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means www.tmrbullshoals.net
“VAT” means value added tax.
Bookings Terms & ConditionsAll Bookings at the Resort are subject to these Terms.
The guest booking with our resort must be 21 years of age or older, have a valid photo ID, have a debit or credit card.All rates and charges are subject to government tax and service charges unless proof of tax exempt status is provided.Rates are subject to change without prior notice.Payment can be made by electronic transfer, credit card or cash.Reservations will be released automatically if deposit is not received within 72 hours of reservation made.Should guest arrive without prepayment, the Resort reserves the right to collect full payment upon check-in.Check-in time is from 3:00 pm and check-out time is 10:00 am.Early check-ins are subject to unit availability and pre-arrangement with management.Late Check-in time is allowed on pre-arrangement with management. Charges will apply. 
ChargesA minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Prices shall be charged in the local currency of the Resort and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Prices are inclusive of VAT applicable on the day of reservation and any change to the applicable VAT rate will be automatically reflected in the prices shown on the date of billing.
Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices shown on the date of billing.
Rates may be increased by different taxes according to cities/countries. Customers undertake to pay the various taxes, without complaint to the Resort.
Certain promotional offers available on the Internet are sold exclusively on the Internet, that is, remotely and in no circumstance at the front desk of the Resort.
Price lists for additional items, such as restaurant meals and unit service, are on display at relevant locations within the Resort and are available on request.
Resort Rules and Management policies In Order to make your stay as pleasant as possible, the resort’s Management requests your co-operation in observing the following as an agreement between the guest and Theodosia Marina Resort under which accommodations are permitted to be used by the guest(s).
4.1   Check-in / Arrival 
Check-in time is from 3:00 pm for lodging. Check in time is as early as noon on rv/camping site and dock stalls. Please present your Valid Identity Card upon Check-in. By Law visitors must present personal documents for accommodation records upon request such as booking voucher / confirmation.
Check-In time for boat rentals is as early as 7 am for bass boats & 8 am for all other boats. Return time is 8 hours from the departure time of the boat and no later than 6 pm. Please read all information is the discription before booking a boat rental to assure you are within the passenger capacity limit, have a person of age and/or with a boater's safety card to pilot the vessel, and have the boat booked from the proper dates, as you have to book the boat through the last day you would like to use it with a check-out day of the following day. Guests need to confirm what time they would like to depart with the vessel, how many passengers will be aboard, and the type of towable prefered (tube, skis, or wakeboard) if applicable with our marina by calling 417-273-4444 ext. 2 prior to arrival.
Units are subject to maximum occupancy rules set by the Resort. If you would like further details please contact the Resort directly.
4.2.   Check out / Departure 
Check out time is at 10:00 am. Please inform the reception if you wish to retain your accommodation beyond this time. Extension will be given depending on the availability. 
4.3.   Early Check-in & Late Check-out 
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability.
Late check-outs are subject to additional charges.
On failure of the guest to vacate the unit on expiry or period the management shall have the right to remove the guest and his/her belongings from the unit occupied by the Guest. 
4.4.   Settlement of Bills  
Bills must be settled upon check-in either by electronic transfer, cash or credit card. Personal checks are not accepted. 
At the time of booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that are incurred when booking and after checking out of the Resort.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
During your stay the Resort will calculate the incidentals charged to your unit on a daily basis.  If the cost of those incidentals exceed the authorization taken on check-in, further authorization will automatically be requested and if such authorization is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your unit.
All outstanding charges must be paid for in full on check-out from the Resort. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not utilized will be released, however, we cannot control how long it takes for your bank to effect such a release. If staying for multiple nights at the Resort we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
4.5.   Cancellation Policy, No-Show & Short Stay 
All cancellations and changes to bookings must be received via email.
Bookings that have been confirmed and subsequently canceled, we will charge a cancellation fee:
Cancellation within 7 days prior to arrival date, or no-show – Guest forfeits 100% of full quoted value. Cancellation 8 or more days prior to arrival date – Guest forfeits their prepaid deposit. All stays reserved and shortened or any services not consumed, due to client decision and for any reason, are not refundable. All units that have been secured by credit/debit card or prepaid at the time of booking will be held until 9:00 PM on the scheduled day of arrival unless otherwise agreed directly with the Resort. Any unsecured reservation (not paid in full) will be held until 5:00 PM on the day of arrival at which time we will be entitled to re-let the unit, unless the guest has notified the Resort of a late arrival.
Reservations are personal and can in no case be transferred to a third party, whether free, at a cost, or for commercial purposes.
4.6.   Changes or Cancellation by the Company
In the event that the Resort is necessitated to cancel your Booking, you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavors to try and re-locate any confirmed Booking canceled by us to an alternative location similar in standard to the Resort.
Your booking is for a unit in the Resort does not guarantee that you will be able to stay in a specific unit or in the same unit for the duration of your stay. If you have indicated a preference for a particular unit, we will use our reasonable efforts to honor this preference. However, we may need to allocate an alternative unit to you for operational or safety reasons. If we need to move you to a different unit during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
4.6.   Lost & Found  
Should any guests lose personal belongings while staying at the Resort, if recovered, the item will be recorded as ‘found’. Resort keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the Resort’s guest unit after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within 30 days, will be donated to a local charity or discarded.
4.7.   Guest’s Valuables / Articles 
The Resort’s Management will not in any way whatsoever be responsible for any loss or damage to the Guest’s valuables/articles.
4.8.   Guest’s Belongings in units 
Guests are particularly requested to lock the door of their units when going out or going to bed. The Resort’s Management will not in any way whatsoever be responsible for any loss or damage to the Guest’s belongings or any other property from either the Resort accommodation any other part of the Resort for any cause whatsoever including theft of pilferage. 
4.9.   Damage to Resort Property 
The guest will be held responsible for any loss or damage to the Resort property caused by themselves, their guests or any person for whom they are responsible. 
We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your unit or the Resort during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
4.10.   Accessibility
Depending on your individual needs a specifically designed unit is provided at our Resort.
Please contact us at theodosiamarina@gmail.com to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
4.11.   Leisure
Guests staying at the Resort under the condition of using the facilities must comply with the facility’s rules including supervision of children in their party. Children are not to be left unattended. There are no glass bottles or food allowed in the pool area. Smoking is prohibited. No lifeguard is on duty. We ask that children wear life jackets when going onto our marina.
At certain times, facilities, and equipment may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Resort guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of Resort, we would advise you to check directly with the Resort in advance of arrival.
4.12.   Children
All children under 18 years of age staying at the Resort must be accompanied by an adult and must be supervised by an adult at all times.
4.13.   Parking
The Resort has vehicle parking available at all units. Boat and trailer parking is unavailable at the motel, and certain other areas of the resort. Vehicles, boats, and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage to any vehicle or its contents, either internal or external. Boat & trailer parking is available in an area in front of our marina, when flooding is not an issue. Ask the front desk when checking in. 
4.14.   Fire Safety Policy  
The Resort is equipped with fire extinguishers and smoke detectors. Evacuation plans are available in all units.
4.15.   Pet Policy  
We are pet friendly. There is a pet charge of $25.00 per night. Pets are not to be left unattended in the units, and are to be leashed when outside. Additional charges could apply if damages are incurred or additional cleaning is needed. No venomous or undomesticated pets allowed. 
The Resort has its own family pets and should a guest be concerned, please contact management and discuss.
4.16.   Smoking Policy 
Smoking is prohibited in all the enclosed areas within the Resort without exception. This includes guest units, conference and meeting units, hallways, stairs, restrooms, lobby areas and all other enclosed facilities and fenced areas. Smoking is only allowed at designated smoking areas. 
If a smoking violation occurs in a unit, the client will be charged an $100.00 non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke. 
4.17.   Disturbance  
The Resort’s Management reserves the right to require a guest(s) to leave if they are causing a disturbance, annoying other guests or Resort staff or is behaving in an unacceptable manner.
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Resort, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the running of the Resort, or cause offense to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Resort if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
4.18.   Housekeeping Service 
Housekeeping will not enter the unit during your stay. If a guest needs towels, linens or other amenities, please contact the front desk, preferable in the morning when housekeeping is available. Set out any dirty towels and linens in the morning, and housekeeping will exchange.
4.19. Equipment Rental
The Resort rents boats, tubes, and other water sport equipment. If rented equipment or boat is not returned, or returned in a damaged condition, cost of repair or replacement will be added to the guest’s account. There is sports equipment at our recreational area. Any damaged or lost equipment will be charged to the guest’s account. 
4.20.   Relation between Management and Guest 
Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the Resort premises or any part of portion thereof, in favor of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the Resort premises. 
4.21.   Government rules and regulations & application of laws 
Guests are requested to observe, abide by, confirm to and be bound by all applicable acts and laws and Government rules and regulations. 
4.22.   Force Majeure
The Resort accepts no liability for failure or delay to perform obligations, which have become practicably impossible because of circumstances beyond the reasonable control of the Resort. Such circumstances include without limitation flood; earthquake; extreme adverse weather conditions; natural disaster; other acts of God; acts of terrorism; fire or failure of electrical power; gas; water; or other utility service; plant machinery; computers; vehicles or any collapse of building structures; labor disputes or stoppages; war; government acts or orders; epidemics, pandemics or outbreak of communicable disease; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond the Resort’s reasonable control.
Written notice of the Resort’s failure or delay in performance due to force majeure will be given to the guest no later than five (5) business days following the force majeure event commencing, which notice shall describe the force majeure event and the actions taken to minimize the impact thereof. All delivery dates under this Agreement affected by force majeure shall be tolled for the duration of such force majeure.
The parties hereby agree, when feasible, not to cancel but reschedule the pertinent obligations and deliverables for mutually agreed dates as soon as practicable after the force majeure condition ceases to exist.
4.23.   Limitation of Liability
To the maximum extent permitted by any law, the Resort specifically excludes any and all liability for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the access to and use of, availability of or inability to access to and use of this website, or the information, products and services obtained through this website, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by the Resort, or any unauthorized access or breach of security into this website through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if the Resort or its agents or employees have been advised of the possibility of such damages.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation
4.24.   Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or Resort.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
 The Websites are operated by the Company.
4.25.   Customer Service
Customer Service is available to handle any complaints relating to Resort reservations. Please contact us by sending email to theodosiamarina@gmail.cpm
GENERAL POLICY 
The Resort has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the Resort or may remove a person who: while on the premises of the Resort acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy Resort property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. 
Theodosia Marina Resort may limit the number of persons who may occupy a particular guest unit in the Resort and will only allow registered guests to use its facilities. 
A person who negligently or intentionally causes damage to the Resort or any furniture or furnishings within the Resort, shall be liable for damages sustained by the Resort staff, including the Resort’s loss of revenue resulting from the inability to rent or lease units while the damage is being repaired. 
THE RESORT’S MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.