TERMS OF USE

• Lodge(Cabin) Standard Check-in time is 2:00pm CST and check-out time is 9:00 am CSTs.
• Motel Standard Check-in time is 2:00pm CST and Check-out time is 10:00am CST
• Early check-in and late check-out are available subject to availability. Please contact the resort directly to request.
• Motel Individual Cancellation, No-Show and Amendment Policy: Cancellation made 30 days prior to the arrival date or less forfit 1-night rental deposit charges will be applicable.
• Lodge Individual Cancellation, No-Show and Amendment Policy Cancellation made 90 days prior to the arrival date or less forfit 1-night rental deposit charges. 
• Group Cancellation (5 rooms/2 lodges and above): Group cancellation made 90 days prior to the arrival date  or less shall incur cancellation charges all rental 1st night stay .
• All standard policies pertaining to hotel/ hospitality industry are applicable, when specific reservation policy is not mentioned in the “Reservation Confirmation” document.

PAYMENT TERMS POLICY

• Payment can be made using the credit card or direct payment to property.
• Early check-in and late check-out are chargeable as per the Resort policy. It is mandatory for guests to present valid photo identification at the time of check-in. Resort reserves the right to refuse check-in in the absence of a valid identification document.
• Applicable Taxes – Taxes are applicable at the time of reservation. 5.5% State and County tax, 3.5% Town of Pelican Room tax.
• An extension of stay at the resort is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the resort is not liable to offer a room at the original rates but at current rates on offer.
• Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Resort shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
• Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
• In case the booking amount is paid using credit card, the refund will be processed on the credit card.
• Children up-to 5 Years of age can stay free. Additional charges are applicable for children between 5 and 17 years. Charges are billed same as extra adult rate.

STANDARD TERMS AND CONDITIONS

1. No gatherings and parties of any nature are allowed in the rooms and Lodges. The Resort reserves the right to evict any additional occupants in the room.
2. This reservation is not transferable.
3. In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.
4. Resort reserves the right to send guests away from the property due to their conduct and behaviour or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by Resort employees, express themselves in a discriminating manner, harass or endanger other guests.
5. Guests will not be permitted to compromise the health, safety and security aspects of the property at any point of time.
6. Guests are bound to produce an original proof of identity at the time arrival in the Property
7. Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
8. In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
9. All the assets and valuables of the Resort should be duly maintained adequately and should not be damaged or destroyed. The Resort has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Resort (both movable and immovable) have been done or caused by the Guest.
10. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Resort takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
11. Lost property found on the premises is logged and kept in a secure location for a period of one (1) month. Thereafter items are either disposed of or donated to charity. The Resort accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are not held.
12. Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense.
13. Parking is availble for each unit. If guests have trailers or special parking needs please contact Resort to ensure on site parking accomidations.
    
14. The Hotel is not responsible for damage or disappearance of vehicles kept in the parking area. The hotel is obliged to clearly express in the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.
15. The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
16. We do our best to ensure reservation arrangements are satisfactory, however, the Resort does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

GENERAL PROVISIONS

1. By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Resort, your stay subsequently shall be subject to the Resort’s Standard Terms and Conditions in respect of their reservation / stay at the Hotel.
2. You further agree that the General Terms and Conditions as provided on the website https://www.theclearlakeresort.com/ shall constitute the binding agreement between yourself and Clear Lake Inn & Resort in relation to any and all commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
3. The Resort may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
4. Guest voluntarily agrees and permits the Resort representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay on the Property.
5. The Resort shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
6. You shall indemnify and hold the Resort harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay at the Property.
7. The Resort shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Resort.
8. The Resort does not accept any liability for any failure by the property to comply with these conditions where such failure is due to circumstances beyond its reasonable control.
9. If the Resort waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.