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Property Name: Casa Tortugas Boutique Hotel

Street Address: Cenzontle #4 ,

City : Blvd Kukulcan, Zona Hotelera km 6.5, Cancun - Quintana Roo

Postal Code : 77500

Phone: Whatsapp: +52 (998) 291-7923 (text)

Email: CasaTortugas1@gmail.com

Amenities
  • Baggage storage
  • Elevator
  • Swimming pool
  • Air conditioning
  • Express check-in / check-out
  • Family rooms
  • Garden
  • Internet
  • Invoices
  • Local safety protocols followed
  • Non-smoking rooms
  • Safety deposit box
  • Taxi service
  • Terrace
  • Tour Assistance

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 11:00

Property and Cancelation Policies :
IMPORTANT:  ONLINE CHECK-IN:   Please use this link to upload info for all guests:  https://wkf.ms/3Wcw1J6

NOTE:  Oceanfront Luxury Suite & Beachfront Luxury Studio are located across the main street from Casa Tortugas.

CANCELLATION POLICY: 
  • The guest will be charged a prepayment of 50% of the total price after reservation.
  • The guest can cancel free of charge until 14 days before arrival. The guest will be charged 50% of the total price if they cancel in the 14 days before arrival and 100% with less than 7 days. 
 BALANCE DUE PAYMENT POLICY:
  • Cash Payments: A 5% discount is offered if paid in cash. We accept USD, Euros, or Pesos.
  • Card Payments: A 3.5% fee will be added if you choose to pay with a debit/credit card. To avoid this charge, you are encouraged to pay in cash. All credit/debit card payments in Mexico are processed in Pesos.
  • Exchange Rate: The exchange rate we use to convert USD into Pesos is based on the USD selling price published daily at www.Monex.com.mx
  • Security Measures: For your security, the owner of the credit card must be physically present when making the payment. If using a company credit card, a company legal representative's ID and a letter of authorization allowing you to use the card for your stay are required.
  • Damage Deposit: Upon arrival a 100 USD will be asked in cash upon arrival and returned immediately after check-out inspection and access key card returned. 
  • Note:  IF access key card is lost a fee of 25 USD will be charged. 

REFUND PROCEDURE:  Please send us a WhatsApp text message (no phone calls please) to: +52 (998) 186-7894 with your Name, Dates Reserved letting us know your instruction to cancel the reservation. Refund will take place immediately and returned to the same credit card used in the reservation. The refund process takes between 2-10 days working days to be reflected in your account depending on your bank and country.

OTHER POLICIES:

LATE Check-In Policy: Check-in after 21:00 is available. We will coordinate to ensure someone is available to assist you outside reception hours. A fee of $29 USD will be added to your account for this service.

Cleaning Policy:  Cleaning is provided every fourth day or upon request with 24-hour notice, allowing guests to decide based on their preferences for healthy distancing, comfort, or religious practices.

Stay Policy:  Our facilities are exclusively for registered guests only. No visitors are allowed.

Smoking Policy:  All suites are non-smoking. A penalty of $100 USD will apply if this policy is violated.

Early Arrival Policy: Early arrival is possible if your suite is ready. Otherwise, please wait until the official check-in time at 15:00.

Payment Policy:  100% of the booked room nights will be charged upon arrival.

Baggage Storage:  Free baggage storage is available from 9:00 to 18:00.

Cancellation Policy:  Casa Tortugas reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions, or any other unforeseen circumstances.  

Terms and Conditions


OPTIONAL AIRPORT TRANSPORTATION independent pickup service highly recommended.  Please arrange it in advance not less than 24 hrs to ensure availability: Provide your date and reserve directly here:  https://casatortugastours.checkfront.com/reserve/.   or,  www.CasaTortugas.com

TOURS & ACTIVITIES: Tours & Excursions can be arranged before or upon arrival:  Chichen-Itza, Tulum, Cenotes, Xcaret & Xplor are some of our most sold tours. We work hard to bring the best selection of activities at the best prices. Take a look at our offers and reserve with us directly here:   https://casatortugastours.checkfront.com/reserve/.  or,  www.CasaTortugas.com

GUEST RULES:

  • Check-in time: 15:00 hrs                              Please let us know you expected ARRIVAL TIME?   
  • Check-out time: 11:00 hrs                            Free baggage storage is available until 18:00 hrs
  • LATE Check-IN after 21:00 hrs is possible after reception is closed. A Late check-in fee of $29 USD will be added to your account in order to have someone waiting for you.
  • Early Check-in subject to availability and not guaranteed
  • PAYMENT options: We are a very small Boutique property requiring certainty on arrivals:  PREPAYMENT of  50%  is required and a minimum stay of 2 nights and in some dates even more.  If automatic payment does not go through for any reason. please send us your EMAIL so we can send you an online payment request via PayPal or Stripe.  Balance due upon arrival debit/credit card: Master, Visa or,
  • CASH is also accepted: USD, Euros or Pesos with a 5% discount,
  • Credit/debit card payment transaction fee is 3.5% and payments are done in PESOS.  Exchange rate 1 USD = selling price into Pesos using the rate shown at  www.monex.com.mx   
  • CREDIT CARDS: For security reasons, when paying with Credit Cards the owner of the credit card must be physically present on site and if it is a company credit card then, a company ID and/or company's authorization to use their card to pay for your stay is required. Corporate payment is only accepted via wire transfer in FULL 45 days prior to arrival date when book more than 2 Suites.
  • Suites, Apartments and common areas are for REGISTERED GUESTS ONLY no visitors allowed.  ALL suites are NON-Smoking. 
  • Swimming pool is open until 20:00 hrs
  • Quiet hours is expected after 22:00 hrs
  • Please make sure the entrance gate and wooden door remain closed
  • Beach sand must be rinsed before coming into the property
  • Pool towels are for pool ONLY -  not to be taken away out of the property
  • Kids under 12 years old must be always under supervision of an adult
  • A crib can be provided free of charge upon request
  • It is a family and couples oriented property
  • NO spring breakers are welcome

NOT ALLOWED for security and comfort of our guests:
  • All Suites & Apartments are NON-smoking. $100 USD fine if not respected
  • The use of glass bottles and glass containers in the common areas
  • Parties and events
  • Pets in the property
  • Music in the common areas
  • Hanging clothes on balconies
  • The use of drugs of any kind
ON-SITE ASSISTANCE: Virtual reception from 9:00 hrs to 20:00 hrs available. after only for emergencies !

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