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Property Information


Property Name: Casa Tortugas Boutique Hotel

Street Address: Cenzontle #4

Apt, suite, floor etc. : Kukulcan Boulevard, Zona Hotelera km. 6.5 (Playa Tortugas)

City : Cancun - Quintana Roo

Postal Code : 77500

Phone: Whatsapp: +52 (998) 291-7923 (text)


  • Baggage storage
  • Elevator
  • Swimming pool
  • Air conditioning
  • Express check-in / check-out
  • Family rooms
  • Garden
  • Internet
  • Invoices
  • Local safety protocols followed
  • Non-smoking rooms
  • Safety deposit box
  • Taxi service
  • Terrace
  • Tour Assistance

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 11:00

Property and Cancelation Policies :

  • The guest can cancel free of charge until 21 days before arrival. The guest will be charged 50% of the total price if they cancel in the 21 days before arrival.
  • The guest will be charged a prepayment of 50% of the total price after reservation.
  • The guest will be charged a prepayment of 50% of total price after making the reservation.
  • 50% remaining balance will be due upon arrival or charge to their credit card if it is a NO show.  
  • Note. When paying with debit/credit card a commission fee of 3.5% will be added. Payment is done in PESOS with the exchange rate reflected in 1 USD selling price 
  • Damage Deposit: Upon arrival a 100 USD will be asked in cash upon arrival and returned immediately after check-out inspection and access key card returned. 
  • Note:  IF access key card is lost a fee of 25 USD will be charged. 

REFUND PROCEDURE:  Please send us a WhatsApp text message (no phone calls please) to: +52 1 (998) 186-7894 with your Name, Dates Reserved letting us know your instruction to cancel the reservation. Refund will take place immediately and returned to the same credit card used in the reservation. The refund process takes between 2-10 days working days to be reflected in your account depending on your bank and country.

  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Casa Tortugas reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
Terms and Conditions

OPTIONAL AIRPORT TRANSPORTATION independent pickup service highly recommended.  Please arrange it in advance not les than 24 hrs to ensure availability: Provide your date and reserve directly here:

TOURS & ACTIVITIES: Tours & Excursions can be arranged before or upon arrival:  Chichen-Itza, Tulum, Cenotes, Xcaret & Xplor are some of our most sold tours. We work hard to bring the best selection of activities at the best prices. Take a look at our offers and reserve with us directly here:


  • Check-in time: 15:00 hrs                              Please let us know you expected ARRIVAL TIME?   
  • Check-out time: 11:00 hrs                            Free baggage storage is available until 18:00 hrs
  • LATE Check-IN after 21:00 hrs is possible after reception is closed. A Late check-in fee of $29 USD will be added to your account in order to have someone waiting for you.
  • We are a very small Boutique property requiring certainty on arrivals:  PREPAYMENT of  50%  is required and a minimum stay of 2 nights and in some dates even more.  If automatic payment does not go through for any reason. please send us your EMAIL so we can send you an online payment request via PayPal.  Balance due upon arrival debit/credit card: Master, Visa or, Cash: Pesos, USD or Euros are accepted.    
  • Credit/debit card payment transaction fee is 3.5% and payments are done in PESOS.  Exchange rate 1 USD = selling price into Pesos using the rate shown at    CASH is also accepted: USD, Euros or Pesos with a 5% discount,
  • CREDIT CARDS: For security reasons, when paying with Credit Cards the owner of the credit card must be physically present on site and if it is a company credit card then, a company ID and/or company's authorization to use their card to pay for your stay is required. 
    • Early Check-in subject to availability and not guaranteed
    • Suites, Apartments and common areas are for REGISTERED GUESTS ONLY no visitors allowed.  ALL suites are NON-Smoking. 
    • Swimming pool is open until 20:00 hrs
    • Quiet hours is expected after 22:00 hrs
    • Please make sure the entrance gate and wooden door remain closed
    • Beach sand must be rinsed before coming into the property
    • Pool towels are for pool ONLY -  not to be taken away out of the property
    • Kids under 12 years old must be always under supervision of an adult
    • A crib can be provided free of charge upon request
    • It is a family and couples oriented property
    • NO spring breakers are welcome

    NOT ALLOWED for security and comfort of our guests:
    • All Suites & Apartments are NON-smoking. $100 USD fine if not respected
    • The use of glass bottles and glass containers in the common areas
    • Parties and events
    • Pets in the property
    • Music in the common areas
    • Hanging clothes on balconies
    • The use of drugs of any kind
    ON-SITE ASSISTANCE: Virtual reception from 8:00 hrs to 20:00 hrs available. after only for emergencies !

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