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It is the responsibility of the guest to include all transfer fees and charges to ensure that the property receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.

57.    Beneficiary´s Bank:        
Bank of New York Mellon                  
Address:   ABA 021000018 
                                                                                                                           New York City, NY 10286
                                                                                                                           United States of America 

59.    Beneficiary:                    Bank Monex, SA                             Address:     MONXMXMM
                                                                                                                           Reforma 284
                                                                                                                           06600, CD de Mexico 

Beneficiary info:            112180000014272441                    
ALEJANDRO ALMEIDA GARZA GALINDO                                 

PAYMENT in PESOS to Mexican account / Pagos por transferencia en PESOS MXP
Bank / Banco:                                   BANAMEX 
Reference:                                        00001427244 
Account / Cuenta:                             6580894 
Beneficiary:                                       BANCO MONEX S.A. INSTITUCIÓN 
ABA/Sucursal:                                   SUC-947 

NOTE:  After payment takes place let us know in order to verify transfer and be able to CONFIRM your RESERVATION  /    
             Déjenos saber cuando haga el pago:   Toda reservación por transferencia requiere verificación del pago para poderla confirmar  

Atención: Payment in pesos will use exchange rate of selling USD in
                Pago hecho en PESOS será igual en USD usando el tipo de cambio de VENTA del dólar USD del dia en

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Property Information


Property Name: Casa Tortugas Boutique Hotel

Address 1: Cenzontle #4

Address 2 : Kukulcan Boulevard, Zona Hotelera km. 6.5 (Playa Tortugas)

City : Cancun - Quintana Roo

Postal Code : 77500

Phone: Whatsapp: +52 (998) 291-7923 (text)


  • Baggage storage
  • Elevator
  • Swimming pool
  • Air conditioning
  • Express check-in / check-out
  • Family rooms
  • Garden
  • Internet
  • Invoices
  • Local safety protocols followed
  • Non-smoking rooms
  • Safety deposit box
  • Taxi service
  • Temperature check for guests and staff
  • Terrace
  • Thermometers for guests
  • Tour Assistance

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 11:00

Property and Cancellation Policies :

  • The guest can cancel free of charge until 30 days before arrival
  • The guest will be charged 50% of total price if they cancel within less than 29 days before arrival
  • If the guest canceles 1 day before arrival date or doesn’t show up they will be charged the full amount of the reservation.

  • The guest will be charged a prepayment of 50% of total price in the 59 days before arrival
  • 50% remaining balance will be due upon arrival 
  • Damage Deposit: Upon arrival a 100 USD will be preauthorized in your credit card and cancelled after check-out inspection

REFUND PROCEDURE:  Please send us a WhatsApp (no phone calls please) to: +52 1 (998) 186-7894 with your Name, Dates Reserved and let us know your instruction to cancel the reservation. Refund will take place only to the same credit card used in the reservation. The refund process takes between 2-10 days approximately to be reflected in your account depending on your bank and country.

  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Only During Christmas & New Year holidays a 4 to 7 day minimum stay reservation is required depending on the type of Suite selected
  • Casa Tortugas reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
Terms and Conditions

TRANSPORTATION SERVICES: Private Airport Shuttle can be arranged in advance. Please make your reservation directly in: 

TOURS & ACTIVITIES: Tours & Excursions can be arranged before or upon arrival Chichen-Itza, Tulum, Cenotes, Xcaret & Xplor are some of our most sold tours. We work hard to bring the best selection of activities at the best prices. Take a look at our offers and reserve with us directly: 


  • Check-in time: 15:00 hrs
  • Check-out time: 11:00 hrs
  • Arrivals after 22:00 hrs will be charged a $25 USD late check-in fee
  • Early Check-in subject to availability and not guaranteed
  • Late Check-out is possible ONLY if space is available at 50% of the daily rate
  • Free baggage storage is available until 18:00 hrs
  • Suites, Apartments and common areas are for REGISTERED GUESTS ONLY
  • Swimming pool is open until 22:00 hrs
  • Quiet hours is expected after 22:00 hrs
  • Please make sure the entrance gate and wooden door remain closed
  • Beach sand must be rinsed before coming into the property
  • Kids under 12 years old must be always under supervision of an adult
  • A crib can be provided free of charge upon request
  • It is a family and couples oriented property
  • NO spring breakers are welcome

NOT ALLOWED for security and comfort of our guests:
  • All Suites & Apartments are NON-smoking. $100 USD fine if not respected
  • The use of glass bottles and glass containers in the common areas
  • Parties and events
  • Pets in the property
  • Music in the common areas
  • Hanging clothes on balconies
  • The use of drugs of any kind
ON-SITE ASSISTANCE: Front Desk located at the lobby is open from 9:00 hrs to 18:00 hrs

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