Property Name: Casa Tortugas Boutique Hotel
Address 1: Cenzontle #4
Address 2 : Kukulcan Boulevard, Zona Hotelera km. 6.5 (Playa Tortugas)
City : Cancun - Quintana Roo
Postal Code : 77500
Phone: Whatsapp: +52 (998) 291-7923 (text)
Email: CasaTortugas1@gmail.com
Amenities
- Baggage storage
- Elevator
- Swimming pool
- Air conditioning
- Express check-in / check-out
- Family rooms
- Garden
- Internet
- Invoices
- Local safety protocols followed
- Non-smoking rooms
- Safety deposit box
- Taxi service
- Temperature check for guests and staff
- Terrace
- Thermometers for guests
- Tour Assistance
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 15:00
Check-Out: 11:00
Property and Cancellation Policies :
CANCELLATION POLICY:
- The guest can cancel free of charge until 30 days before arrival
- The guest will be charged 50% of total price if they cancel within less than 29 days before arrival
- If the guest canceles 1 day before arrival date or doesn’t show up they will be charged the full amount of the reservation.
PAYMENT PROCEDURE:
- The guest will be charged a prepayment of 50% of total price in the 59 days before arrival
- 50% remaining balance will be due upon arrival
- Damage Deposit: Upon arrival a 100 USD will be preauthorized in your credit card and cancelled after check-out inspection
REFUND PROCEDURE: Please send us a WhatsApp (no phone calls please) to: +52 1 (998) 186-7894 with your Name, Dates Reserved and let us know your instruction to cancel the reservation. Refund will take place only to the same credit card used in the reservation. The refund process takes between 2-10 days approximately to be reflected in your account depending on your bank and country.
OTHER POLICIES:
- Early departures: Full length of stay will apply (100% of booked room nights will be charged).
- Only During Christmas & New Year holidays a 4 to 7 day minimum stay reservation is required depending on the type of Suite selected
- Casa Tortugas reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
Terms and Conditions
TRANSPORTATION SERVICES: Private Airport Shuttle can be arranged in advance. Please make your reservation directly in: https://casatortugas.com/tours-transportation/
TOURS & ACTIVITIES: Tours & Excursions can be arranged before or upon arrival Chichen-Itza, Tulum, Cenotes, Xcaret & Xplor are some of our most sold tours. We work hard to bring the best selection of activities at the best prices. Take a look at our offers and reserve with us directly: https://casatortugas.com/tours-transportation/
GUEST RULES:
- Check-in time: 15:00 hrs
- Check-out time: 11:00 hrs
- Arrivals after 22:00 hrs will be charged a $25 USD late check-in fee
- Early Check-in subject to availability and not guaranteed
- Late Check-out is possible ONLY if space is available at 50% of the daily rate
- Free baggage storage is available until 18:00 hrs
- Suites, Apartments and common areas are for REGISTERED GUESTS ONLY
- Swimming pool is open until 22:00 hrs
- Quiet hours is expected after 22:00 hrs
- Please make sure the entrance gate and wooden door remain closed
- Beach sand must be rinsed before coming into the property
- Kids under 12 years old must be always under supervision of an adult
- A crib can be provided free of charge upon request
- It is a family and couples oriented property
- NO spring breakers are welcome
NOT ALLOWED for security and comfort of our guests:
- All Suites & Apartments are NON-smoking. $100 USD fine if not respected
- The use of glass bottles and glass containers in the common areas
- Parties and events
- Pets in the property
- Music in the common areas
- Hanging clothes on balconies
- The use of drugs of any kind
RATE CHECK 