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This property has the following check-in and check-out times and policies:
Check-In:
4:00 PM
Check-Out:
11:00 AM
Property and Cancelation Policies:
Full Charge - Full Deposit - If canceled within 2 days of arrival
Partial Charge - 50% of Deposit - If canceled within 7 days of arrival
No Charge - If canceled within 14 days of arrival
THE WOODWARD HOTEL POLICIES, TERMS, AND CONDITIONS
CHECK-IN AND CHECK-OUT
Check-in is at 4 pm. Check-out is at 11am. Early check-ins and late check-outs are never guaranteed and are subject to availability and/or additional fees.
All check-in and check-outs are done through the booking engine; we don’t have a front desk. Management, housekeeping, and bar staff will be onsite at check-in time to assist with any questions, needs, or boozy refreshments.
Quill, our cocktail bar, will be open for drinks Monday - Thursday: 5 PM - 10 PM & Friday- Saturday: 5 PM - 12 AM.
RESERVATIONS
BOOKING
Guests must be 21+ years of age to book a room at The Woodward.
We do not accept cash payments.
When booking, please take careful note of the maximum occupancy. These limits are government-mandated for guest safety. Parties who exceed the maximum occupancy will be evicted without a refund for the length of their stay. With that said, let us know how if you need help figuring out how to accommodate your larger party, and we’ll help in every way we can.
SAME-DAY BOOKINGS
We accept same-day bookings until 7 PM.
ADJUSTING YOUR RESERVATION
Most adjustments can be made online through our booking engine. If you encounter issues or the adjustment you seek isn’t available, contact us. We’ll see what we can do for you.
GUARANTEES
Your room and rate are guaranteed until the day of arrival UNTIL 11:59 PM. After that time, it will no longer be guaranteed, and the room may be reassigned. Let us know if you’re running late.
The hotel has the right to cancel your reservation if we do not receive your deposit.
We will send you a cancellation confirmation via email immediately after cancelling your booking.
CONFIRMATION
When you book your room, our booking engine will automatically send you a confirmation that includes your confirmation number and lots of helpful info to guide you through the arrival and self-check-in process. You’ll also receive a reminder check-in code at 8 AM the day you arrive. If you have any questions, please give us a call!
DEPOSITS
When you book your stay, our booking engine will ask you for credit card information to make your deposit, which is the full cost of your stay. This will appear as a hold and not a charge. You will be charged on the day you check in, if you have not already paid the full amount.
CANCELLATION POLICY
Full Charge - Full Cost - If canceled within 2 days of arrival
Partial Charge - 50% of Deposit - If canceled within 7 days of arrival
No Charge - If canceled within 14 days of arrival
AGE POLICY & CHILDREN
You must be at least 21 years of age to book a room at The Woodward.
The Woodward does not have a minimum age for non-booking guests, and you are welcome to bring your children. However, please keep in mind that we do not offer cribs, rollaway beds, or public spaces designed for kid safety and fun. The fragile items in the rooms are subject to our damages policy, and we strive to maintain a peaceful atmosphere throughout the hotel and attached public bar.
PET POLICY
No pets allowed, including Emotional Support Animals who are not trained to perform specific tasks. Service animals warmly welcomed.
DAMAGES & FINES
Evidence of smoking indoors will result in a $250 fee per each day of your reservation, per room.
Evidence of pets in the room(s) will result in a $250 fee per each day of your reservation, per room.
Damages beyond average wear and tear of the room, or theft of goods from the room (including linens, books, décor, furniture and technology) will result in The Woodward charging the credit card on file for the fair market cost to repair or replace the item(s), plus a 15% surcharge, preceded by a notification of that pending charge to the email address on file 1 day prior to repair or replacement.
DISPUTE RESOLUTION
Any controversy or claim arising out of or relating to this document, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Each party shall be responsible for their own fees.
ALCOHOL POLICY
Alcohol is permitted in the rooms, but is not permitted to be taken unopened from Quill into the rooms.
ACCESSIBILITY
Accessible entrance ramp located through the alley
Room 5 and its ensuite bathroom are wheelchair accessible, with grab bars and rails.
Accessible public restrooms
Braille signage
Please note that second-floor rooms are can only be accessed via rather steep stairs. There is no luggage lift, elevator, nor bellhop. Downstairs rooms are accessible via a wheelchair ramp in the rear of the building, but only Room 5 is designed for wheelchair use.
HOUSEKEEPING
Our fantastic cleaning crew makes your room sparkling clean before and after your stay.
We support the environment and reduce waste by only bringing you fresh towels and linens if requested. Just flip the door tag and mark the boxes you require:
Fresh towels, please.
A quick vacuum and dust!
Please replenish:
coffee supplies
toiletries
bottled water
Our housekeeping team will check these tags each day at 11AM, and if they see a box checked, they will take care of it for you.
INTERNET
Wifi is available in all areas and is free of charge. Check your confirmation email and welcome letter for the password.
We also offer in-room LAN hookups.
PARKING POLICY
Free parking is provided for 1 car per room in the parking deck on Mulberry Street Lane.
Parking is available on floors 2-4 of the parking deck.
No parking on the first floor. Cars parked on the first floor are subject to towing.
Your code for the parking deck is listed on your welcome letter inside the room.
Paid street parking is available and can be paid with coins, credit card, or through the app (see instructions posted on parking meters).
We are not responsible for the well-being of your car or its belongings wherever it may be parked.
GUEST SAFETY AND PRIVACY
Safety and Security
Fire extinguishers
CCTV in common areas
Smoke detectors
Carbon monoxide detectors
Sprinkler system
Push-bar exits
The management assumes no responsibility for accidents, injuries, theft or loss due to any cause.
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