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First National Bank
Branch: Madiba Bay
Branch Code: 210502
Account: 62560079032 
Reference: Your Confirmation Number
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Property Information

Cahaya Leisure  comprises two types of accommodation close to the beaches and within walking distance of some of Port Elizabeth's main attractions. Our staff will gladly assist you in organising day trips to nearby game reserves such as Addo Elephant National Park, Schotia Safari Game Park and Kwantu Private Game Park. Our guest house as a variety of rooms to cater for the lone business person too the family on holiday, we also cater for larger groups. Our apartments offer a choice of a bachelor, one and two bedroom en-suite units, each fully equipped for a home away from home stay. A world of personalised charm together with a modern lifestyle, the Cahaya Leisure is a definite must for your next stay in Port Elizabeth.


Address 1: 3 9th Avenue

Address 2: Summerstrand

City: Port Elizabeth - Eastern Cape

Postal Code: 6019

Contact Name: Romuald Prinsloo

Phone: 0415835484

Email: reception@chanukahleisure.co.za

Amenities
  • Laundry service
  • Photo copying service
  • Printer
  • Safe deposit boxes at front desk
  • Pool
  • Braai Area
  • Satellite TV
  • Bar Fridge
  • Tea & Coffee Station
  • Safes

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 02:00 PM

Check-Out: 10:00 AM

Late Check-Out Hour: 12:00 PM

Late Check-out Fees: 30%

Late check out (after 10:00 AM and before 12:00 PM) may result in a fee.

Property and Cancellation Policies:

Full Charge - Full Stay - If cancelled within 2 days of arrival

Partial Charge - 50% of Full Stay - If cancelled within 14 days of arrival

Terms and Conditions

General

1       Important

Please read these terms and conditions carefully. All bookings made via Participating Websites or with Cascades Leisure Group directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the Participating Property under the booking once any payment is made in relation to the booking. Bookings may also be governed by and subject to additional terms and conditions, which are applied by individual Participating Properties. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions directly with the Participating Property before booking. If there are any inconsistency between the Participating Property terms and conditions and these Terms and Conditions, the latter will prevail. If booking via your Travel Agent the terms and conditions provided by your Travel Agent will apply to your booking and you should ask your Travel Agent for a copy of these terms and conditions. Some Terms and Conditions vary according to the property type. You should ensure that you read the Terms and Conditions carefully to ensure you are aware of the Terms and Conditions that apply to your particular booking. Any prices, fees, deposit amounts or charges which are specified or referred to in these terms and conditions are in the same currency as the booking to which they relate.

2       Definitions

In these Terms and Conditions: “Best Available Rate” means the best rate available on any given day for a particular Participating Property “Child” has the meaning given in clause 21. “Booking Credit” means credit that may be applied to future accommodation or accommodation package bookings with Cascades Leisure Group subject to clause 12. “Infant” has the meaning given in clause 21. “Cascades Leisure Group” means Nerom Pty Ltd trading as Cascades Leisure Group. “Participating Properties” means any property associated with Cascades Leisure Group being either: Bed and Breakfast; Guesthouse; Hotel; Backpackers or any other form of accommodation. “Participating Website” means www.cascadesleisure.com or any website owned by or pertaining to a Participating Property.  “You” and “Your” means the person who is making the booking.

3       Photographic Identification

When you check-in you may be asked to provide photographic identification. If you are unable to provide such identification your booking may be cancelled and you may be liable to pay Cascades Leisure Group an amount equal to the full booking amount plus any other costs incurred by Cascades Leisure Group in connection with the booking. Accordingly, any pre-payment you have made in relation to the booking will be forfeited to Cascades Leisure Group under this term.

4       How To Book / Quotes and Reservations

Bookings, can be made online via any of the Participating Websites or with Cascades Leisure Group direct by calling Reservations on +27 41 583 5484 Bookings are subject to the availability and applicable pricing of the relevant Participating Property at the time of the booking and some conditions and/exclusions may apply including but not limited to minimum stay requirements. Any quote given is an estimate only of price and the price will only be confirmed once a payment is made on the booking and you receive written advice from Cascades Leisure Group that the payment has been received and the booking has been confirmed. Any confirmed price is subject to change if: A payment which is due on a booking is not received by Cascades Leisure Group by the date the payment is due; or             any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking, in which case clause 0 will apply.             If the price of a booking is changed under clause 4 you may pay the new price for your booking or cancel your booking and receive a full refund unless the change is affected in the cancellation periods in which case the cancellation policy will remain in force.             If you reasonably believe a written confirmation or invoice, which has been provided to you, is incorrect, you can request that Cascades Leisure Group reissue that written confirmation or invoice and you may either pay the amount specified on the reissued written confirmation or invoice by the date, which it is specified as being due.

5       Payment

Payments may be made by Electronic Funds Transfer, Visa, Mastercard, American Express and South African Rand. You must ensure you include the following details with your EFT:            
Your booking number reference;            
The name your booking was made under.
 
Cascades Leisure Group accepts no responsibility for monies paid by you to a travel agency until cleared funds are received in the bank account of Cascades Leisure Group.

Deposit and Final Payment

For bookings a non-refundable deposit of 50% of your total stay per booking must be received immediately to confirm your booking. Your booking can be paid prior to your arrival and must be paid in full on check-in. If any deposit or final payment is not received by the due date, Cascades Leisure Group reserves the right to cancel the booking and any monies paid by you in relation to your booking will forfeited to Cascades Leisure Group. Once final payment of your booking has been made confirmation of that payment and your booking will be sent to you via email to the email you provided at the time you made the booking.

6       Rates and Charges

The currency applicable to any quoted rates will be specified with the quoted rate. All quoted rates are subject to change at any time until full payment is received. Quoted rates are inclusive of all compulsory government or regulatory charges and taxes (for example VAT) where applicable. Quoted rates do not include transport to or from the Participating Property or items of a personal nature including but not limited to laundry, telephone, taxis, room service, meals or transfers, airport taxes), unless otherwise indicated. Some rates, which are quoted, are valid only for a minimum number of nights and if the number of nights included in your booking changes the rate may also change. For information on rates for Children, Infants and extra persons, please refer to clauses 21 and 22.

7       Refunds

To the extent permitted by law any amount paid by you to Cascades Leisure Group for your booking is non-refundable unless stated otherwise in these Terms and Conditions. The balance of any monies paid by you after any applicable fees or other amount you owe to Cascades Leisure Group has been deducted will be held by Cascades Leisure Group as Booking Credit, which subject to clause 12 may be applied to any future bookings you make with Cascades Leisure Group.

8       Amendments

All amendments are subject to the availability and applicable pricing of the relevant Participating Property at the time the amendment is requested. Up to 14 days prior to your scheduled check-in time via our Central Reservation service by calling +27 41 583 5484 or emailing reception@cascadesleisure.com . If the rate, which applies to an amended booking, is greater than the rate, which applied to the original booking, you must pay the difference along with any amendment fee in full at the time the amendment is approved.

9       Cancellation

If a booking is cancelled any non-refundable deposit or payment, which you have paid, will not be refunded and additional cancellation charges may apply under this clause. Within 48 hours of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to Cascades Leisure Group the full amount of your booking less any amount which you have already paid. Within 14 days but up to 48 hours of your scheduled check-in time: a 50% cancellation fee will be deducted from any monies, which you have already paid. Any cancellation fees payable by you will be deducted from any monies paid by you to Cascades Leisure Group and if insufficient funds are available, Cascades Leisure Group may charge the credit card details you provided at the time of making your booking. Where applicable the balance of any monies paid by you after any applicable cancellation fee has been deducted will be held by Cascades Leisure Group as Booking Credit, which subject to clause X may be applied to any future bookings you make with Cascades Leisure Group.

10   No-Shows or Terminations

If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Cascades Leisure Group the full amount of your booking less any amount which you have already paid.

11   Booking Credit

If you are issued with Booking Credit to be applied to future accommodation or accommodation package bookings with Cascades Leisure Group such credit will be valid for twelve months from the day the booking is cancelled. To redeem Booking Credit you must make your booking via Cascades Leisure Group Central Reservations by calling +27 41 5835484. Any stay to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 12-month validity period. Any Booking Credit not redeemed at the expiry of the 12 month validity date will be forfeited in its entirety to Cascades Leisure Group.

12   Check-In/Check-Out

Standard check-in time is 2:00pm to 6:00pm, if you are going to be late please contact reception to ensure that we can be there to meet you. Standard check-out time is 10:00am. Guests who are unable to vacate their rooms by 10:00am are requested to advise the receptionist prior to their departure date. Management reserves the right to charge an extra nights accommodation for late departures.  

13   Deposits

You must provide a credit card authorisation or imprint when you check-in. This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning. The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents. The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer. Once a pre-authorisation has been made, Cascades Leisure Group cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated. Where a credit card is not available a minimum R500.00 cash deposit will be required on check-in.

14   Room Allocation

In the unlikely event that Cascades Leisure Group cannot provide accommodation at the Participating Property for which you have booked, Cascades Leisure Group will at no additional expense to you relocate you into an alternative property which in the reasonable opinion of Cascades Leisure Group is of comparable quality and in a comparable location. If a property of comparable quality in a comparable location is not available, Cascades Leisure Group may relocate you to a property of less comparable quality or less comparable location in which case Cascades Leisure Group will pay you an amount which it reasonably believes represents the difference between the rate payable for the alternate property and the rate paid by you for the Participating Property at which you had booked. Should you wish to be relocated to an alternative property other than the property chosen by Cascades Leisure Group under this term, you will be required to pay any difference in price between the Cascades Leisure Group's choice of property and your chosen property. If you and Cascades Leisure Group cannot agree on an alternative property under this clause then you may request Cascades Leisure Group to cancel your booking and issue you with a Booking Credit for the full amount of that booking less any amounts which you owe to Cascades Leisure Group. If you and Cascades Leisure Group cannot agree on an alternative property under this clause and you do not wish to be issued a Booking Credit under the clause, then you may request that Cascades Leisure Group cancel your booking and provide you with a refund for the full amount of that booking less any amounts which you owe to Cascades Leisure Group.

15   Hotel and Apartment Servicing

Rooms in the Guest House are serviced daily between 8:30am and 4:00pm. Apartments are also serviced daily apart from Sundays and Public Holidays.

16   Children and Adolescents

Children under the age of 6 years are not charged extra unless the maximum occupancy of the room or apartment is exceeded. Children and Infants may not stay in any room without an Adult. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. These are charged at the extra person rate. Extra person rates will be charged on a Room Only basis, unless otherwise stated.

17   Extra Person Policy

Persons aged over 7 years will be charged Extra Person rates for each person staying in a room or apartment which exceeds the maximum occupancy for the room type, or where extra beds or linen are required. Extra person room rates will be charged on a Room Only basis, unless otherwise stated.

18   Facilities and Services

Whilst care is taken to ensure that the description of facilities and services of the Cascades Leisure Group is accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature/facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your booking that the feature/facility will be available during your stay. To the extent permitted by law Cascades Leisure Group is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent. Accommodation facilities listed may not apply to all room types.

19   Special Requests

Whilst Cascades Leisure Group attempts to satisfy all special requests, Cascades Leisure Group does not guarantee that special requests can be accommodated.

20   Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Destination shots may have been supplied to Cascades Leisure Group by third parties and Cascades Leisure Group does not guarantee the accuracy of any destination shots. Photos and floor plans are indicative only. Actual rooms occupied may vary in decor and inclusions from those shown.

21   Travel Insurance

Cascades Leisure Group strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

22   Unaccompanied Minors

All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest. If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult Cascades Leisure Group may immediately cancel the guest's booking and the full booking amount will be forfeited to Cascades Leisure Group under this clause.

23   Third Party Products and Services

Third party products or services are sometimes sold together with accommodation provided by Cascades Leisure Group. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement Cascades Leisure Group has in facilitating your booking with the third party is as the third party's agent. Cascades Leisure Group is in no way the supplier of the products and services and to the extent permitted by law Cascades Leisure Group is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party. All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties. Cascades Leisure Group does not warrant the accuracy of any information, statements or representations made by third parties

24   Release, indemnity and proportionate liability

To the extent permitted by the law, you agree to release, indemnify and hold harmless, Cascades Leisure Group and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Cascades Leisure Group's negligence, wrongful act/omission or breach of these terms and conditions. To the extent permitted by law the aggregate of Cascades Leisure Group's liability to you is limited to an amount not exceeding the amount paid by you for your booking. Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

25   Consumer Law

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Cascades Leisure Group are excluded under these Terms and Conditions. Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Cascades Leisure Group to limit its liability, then Cascades Leisure Group's liability is limited to: in the case of services, supplying the services again or payment of the cost of having the services supplied again; and in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

26   Events Beyond Control

Cascades Leisure Group is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule. All travel documents, observance of laws and government regulations are your responsibility.

27   Use of Information

You consent and authorise Cascades Leisure Group and the relevant Participating Property to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking. You consent to information which you have provided to Cascades Leisure Group or the relevant Participating Property as part of your booking being used by Cascades Leisure Group, the relevant Participating Property or any of their related bodies corporate for the purpose of informing you about offers and promotions which relate Cascades Leisure Group, Cascades Leisure Group's related bodies corporate or Participating Properties. Cascades Leisure Group will not provide or disclose any information you have provided to Cascades Leisure Group or the relevant Participating Property to any person other than a related body corporate without your prior written consent. Upon request by you and to the extent permitted or required by law, Cascades Leisure Group will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking. For more information, please refer to the Privacy Policy on the website of the relevant Participating Property.

28   General

The Terms and Conditions are governed by and will be construed in accordance with the laws of the Republic of South Africa. If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.