TERMS AND CONDITIONS
Your reservation is guaranteed until your arrival date. If you do not show up on that date, it will no longer be guaranteed and the room may be relocated. We will charge your credit card within 2 days of confirming your reservation. If we do not receive the amount of the reservation, we have the right to cancel it. We will send you a confirmation of cancellation by email immediately upon completion.
It is mandatory to present an identity document at the time of check-in
All reservations must contain the first and last name of all adults occupying the room
Our rates are always the best and are subject to change.
When booking, do not forget about the maximum occupancy of the room - two people per room with one bed (Queen) and four people per room with more than one bed.
Babies traveling? We have mobile cribs. Please request them in a note on your reservation, subject to availability.
Check-in from 3:00PM
You can check-in from 15:00 (local time). The keys to the accommodation will be available at reception when you check-in. Please note that check-in cannot take place without full payment of the reservation.
If the key is lost, broken or needs to be replaced, the amount will be accounted for and charged at check-out.
During the check-in process, you will receive all the information you will need during your stay, such as the location of nearby markets and recommendations for restaurants, places to visit, activities, events, etc. The reception will be able to clarify all your doubts to make your stay more comfortable.
Check-out until 11:00 AM
You can check out at any time until 11:00 (local time). You can request a late check-out time, but this may not always be available, subject to availability and our occupancy.
At check-out, leave your keys at reception with the person in charge and pay your account during your stay. Please be advised that a more detailed inspection of the accommodation will be carried out after check-out and we reserve the right to charge you if any damage is found before it is reoccupied.
We ask that sheets and towels be left where they were found. Bed linen, bath linen, crockery, cosmetic containers, etc. They are NOT gifts and must be kept in the accommodation.EARLY CHECK-OUT
If the guest wants to leave earlier then 8AM
, should do the check-out on the day before and sttle your bills on the reception desk.LATE CHECK-OUT
If there is availability, guests can stay in their accomodations until 16:00, subject to an additional fee of 20% of the standard rate.
Sóis Montejunto Eco Lodge reserves the right to request a deposit of €250 on your credit card during check-in as a guarantee in case of extra consumption or damage, which can be assessed after an inspection of the accommodation.
Please read our cancellation policy carefully. We rarely make exceptions. Our front desk staff are instructed to follow this policy and rules. So, to avoid misunderstandings, we ask you to read below:
If the guest cancels more than 90 days in advance, the full amount of the reservation will be refunded.
If the guest cancels less than 90 days in advance up to 30 days, 25% of the total reservation is non-refundable.
If the guest cancels between 30 days and 7 days in advance, 50% of the total reservation will be refunded.
If the guest cancels after 7 days from the reservation date, the full amount of the reservation will be charged and is non-refundable.
If the guest arrives and decides to leave early, unused nights (up to 7 days after cancellation) will not be refunded.
In case of "no-show", the total amount of the reservation will be charged and is non-refundable
To cancel a reservation:
* The guest must send a cancellation request with their reservation number via the following email address firstname.lastname@example.org
* All cancellations are confirmed by email immediately after the reservation is canceled as well as subsequent refunds.
* The response to the email may take up to 24hours, if you do not eceive a reponse by this time, please call +351 263 789 105
* Refunds will be made to the payment card that you booked, if you need a refund to another card please inform us at time of cancelation.
* Refunds may take up to 5 business days to reach your accont from the day of the refund. If you do not receive it by then, please contact us.
The standard booking price includes the following:
- all taxes
- Basic services (water and electricity)
- Use of the Internet and SmartTV
- Bed linen and towels and hairdryer
- Cleaning before, during and after your stay (we can provide daily cleaning upon request)
All additional items and facilities as mentioned on our website and emails
When making a reservation, you are booking a category of Dome or Lodge (not a specific one). Each category contains domes of equal size and with the same equipment. However, its interior may be slightly different. Reservations will only be received and confirmed upon advance payment of 100% of the total amount of accommodation. This amount can be paid via credit and debit cards, bank transfer and PayPal (online). We will process your reservation within 48 hours of receipt. Please be advised that your reservation will not be made or verified until you receive an email confirmation via email@example.com.
Once you have made your reservation, you can extend it (depending on availability) simply by letting us know before you arrive.
If you are already staying and would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to adapt to your new plans and this includes relocating you to similar accommodation if necessary.
We believe that children are the future, however you must be at least 18 years old to make a reservation. All guests under the age of 18 must be accompanied by responsible adults.
We do not charge fees for a child under 2 years of age. If necessary, request a crib in your booking notes or at reception.
We love animals, however our type of accommodation/structures are not adapted for the animal's claws and there's a huge risk of damage to the dome material.
In addition to this fact, there is also the consequence of the disturbance to other neighboring wild animals, an integral part of the protected landscape of Serra de Montejunto.
Due to the accidental consequences of hosting an animal in our space, we cannot accept them at this time.ADICIONAL FEES
For each night of stay, the guest has the right to one bath towel and a face towel in your dome, uppon a order in th reception the guest as also the right to have a pool towel and a robe. Any adicional towel from these have an extra fee of 4€ each towel.
At SÓIS Montejunto Eco Lodge you can breathe the pure air of nature. Smoking is not allowed inside the accommodations (Domes and Lodges) and common areas. This applies to both traditional methods and electronic devices, including vapes, vaporizers, vape pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes and all variations thereof, regardless of product name. If we are aware that someone has smoked in the rooms or in the event of a prolonged strong odor, a 100€ cleaning fee will be charged. You can smoke on your private balcony, ALWAYS putting the cigarette butts in the appropriate containers.
SAUNA E HOT-TUB
Kids younger then 16 years old can't use the Sauna and younger then 12 years old can't use the hot-tub without control from the responsible adult.
ALCOHOLIC BEVERAGES POLICY
SÓIS Montejunto Eco Lodge has a BAR in the common area where you can buy alcoholic drinks to drink on site, on the terrace or take it to your accommodation.
Except for those under 18 years of age and anyone who is notoriously drunk or who appears to have a psychic anomaly.
The SÓIS Montejunto Eco Lodge parking is at the entrance, near the reception, a few meters from each accommodation.
It is inside the property, reserved for guests and staff, is guarded 24 hours a day by surveillance cameras, lit and close to the busiest areas.
Please note that any damage to third parties or theft of the car is not our responsibility.
ACCESSIBILITIES AND SPECIAL NEEDS
SÓIS Montejunto Eco Lodge is integrated in inclusive tourism and complies with the accessibility laws in public spaces and in 2 accommodations.
We have two domes built to guidelines for easy wheelchair access. Due to the relief of the property there are only 2 common places (SPA and YOGA) with access by stairs. All other common locations are accessible to everyone. To ensure the accessibility of your booking, please request in the comments/notes section of the online booking form or call 263 789 105 after booking.
SÓIS Montejunto Eco Lodge has all the conditions to host various types of events, workshops, groups, team bulding events, etc. They can be events organized for the exclusivity of the space or partial.
In the case of an event with partial use of spaces, hours will be agreed for the exclusive use of common areas for the group, with the exception of the pool, bar and lobby.
For events that reserve the entire space, you will have a personalized service by our team and complete exclusivity to all common areas.
Any event to be booked goes through a negotiation process via email firstname.lastname@example.org
DAMAGE AND TROUBLESHOOTING
When checking in, you will, whenever possible, be accompanied to your accommodation and there will be a brief introduction to its use.
After check-in, check for any damage or note if any element is missing from the equipment, if you find any anomaly, report it immediately to reception and we will take measures to accommodate you better.
In the event of any damage or problem that may arise during your stay, do not hesitate to contact reception or call 263 789 105 or 925 674 703
We ask for the most care with equipment and structures
We assume no liability in the event of theft, loss or deterioration of valuables such as money, jewelry or other objects of considerable value if such events take place in the hotel room or inside the vehicles parked in the car park.
PERIOD OF SILENCE
We ask all our guests to respect the period of silence between 23:00 and 07:00. Our staff is authorized to supervise and act in case of violation of this rule, which could lead to immediate abandonment of the Eco Lodge.
PRESERVE THE NATURE
SÓIS Montejunto Eco Lodge and its construction was inspired by the natural balance that surrounds us. We encourage our guests to honor and respect all forms of life, to ensure the cleanliness of the surroundings, so that together we can preserve nature and minimize our ecological footprint and noise pollution.
Sóis Montejunto Eco Lodge is an exclusive space for guests. We can receive external people in the case of appointment / prior notice with reception.
ONLINE SERVICE AVAILABILITY
SÓIS Montejunto Eco Lodge is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users. Under no circumstances may SÓIS Montejunto Eco Lodge (and/or its representatives or collaborators) be held liable for any damages that may arise, in any way, from the malfunction of this website, regardless of the length of time such malfunction continues, or by any damage caused by the reproduction, use or exploitation of the website that violates the provisions of these Conditions. SÓIS Montejunto Eco Lodge reserves the right to modify at any time the information and commercial offer presented on: services, prices, promotions and commercial conditions. SÓIS Montejunto Eco Lodge has the exclusive right to, unilaterally, at any time and without prior notice, suspend or terminate, partially or totally, temporarily or permanently, access to the website, especially in management, maintenance , repair, alteration or modernization. Violation of the provisions of the Conditions by the User constitutes grounds for its resolution by “Caloura Hotel”, which reserves the right, at any time, to terminate the use of the website and its respective features and services. by the User in question, with or without notice to the User. In any case, the breach of these Conditions by the User, and regardless of whether or not they are resolved, gives SÓIS Montejunto Eco Lodge the right to be compensated for all damages resulting therefrom.
Your privacy is important to us. It is SÓIS Montejunto Eco Lodge's policy to respect your privacy regarding any information we may collect from you on the SÓIS Montejunto Eco Lodge website, and other websites we own and operate. We only ask for personal information when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used. We only retain collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We do not share personally identifiable information publicly or with third parties, except as required by law. Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies. You are free to refuse our request for personal information, with the understanding that we may not be able to provide you with some of the services you require. Your continued use of our website will be considered acceptance of our practices around privacy and personal information policy. If you have any questions about how we handle user data and personal information, please contact us.
COMMUNICATION AND NOTIFICATIONS
All communications or notifications under the Agreement must be made using the information provided by the Customer through the online form. Any change to the Customer's data, as well as any communication or notification addressed by the Customer to SÓIS Montejunto Eco Lodge must be made to the following contacts:
(+351) 263 789 105
These Terms and Conditions constitute a contract between the customer and Sóis Montejunto Eco Lodge. If any part or provision of these Terms and Conditions is deemed void or ineffective, the remaining provisions will remain in force, their overall validity not being affected, unless it is possible to conclude that the parties would not have agreed to the provision. of the service if they had provided for the nullity or ineffectiveness of the provision in question. Portuguese law will apply to all disputes arising from the interpretation or execution of these General Conditions.