We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Casa Marina Bed and Breakfast. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Casa Marina Bed and Breakfast and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.
Terms and Conditions
All reservations must be guaranteed with a deposit using a credit/debit card, VCC (Virtual Credit Card such as Paypal/Paymaya) or bank transfer. Please make sure to receive a reservation confirmation number when you make a reservation. All reservations must be made at least a Day in advance of actual stay date.
Reservations must be cancelled 7 days, prior to your arrival date, in order to avoid a cancellation fee. Reservations will be held until 20:00 PHT of your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge equivalent to the full amount of your booking, plus tax will be charged to your credit credit/debit card or VCC. Casa Marina Bed and Breakfast is not liable for weather conditions, personal emergencies, or schedule changes.
Rebooking is subject to availability and must be done 7 days prior to the arrival date. Rebooking done after the 7 day window shall be considered a cancelled reservation. Reservations that are rebooked or changed shall be subject to nightly rates of the rebooked date or whichever is higher. Any balance for the difference of the reservation must be paid 7 days prior to the arrival date or the reservation shall be considered cancelled.
Casa Marina Bed and Breakfast check in is at 14:00 hrs. PHT
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 14:00 hrs. PHT then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make arrangements.
Guests must be at least 18 years of age to make a reservation at Casa Marina Bed and Breakfast and shall be required to show proof of identification (driver’s license, passport, etc). A valid, signed, and pre-approved credit/debit card or VCC in the name of the guest registration is also required.
PRE-AUTHORIZATION AT CHECK-IN:
We require pre-authorized of credit cards/debit cards at check-in. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.
Casa Marina requires a valid contact information from guests making the reservations including first and last name, address, phone number, signature and emergency contact information. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
Room rental period expires at 12:00 hrs PHT. Additional day charge, plus tax may apply for late checkout.
All reservations and registration must be guaranteed with a valid major credit/debit card. We accept Visa, Master Card ,and American Express. Pursuant to credit card agreements, credit/debit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash payments are welcome with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. Checks and foreign currency not accepted.
Large Group/ Block reservations must be cancelled 20 days prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge or the full amount of the deposit, whichever is higher, plus tax for each room reserved and the balance of their reservations cancelled. Groups must abide by the Rules and Regulations of Casa Marina Bed & Breakfast.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Guests paying for third parties and who are not physically present at the hotel will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
All rates are quoted in Philippine Currency, plus tax. Rates may increase without notice. Rates as advertised on the Casa Marina Bed and Breakfast website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.
RIGHT TO REFUSE SERVICE:
Casa Marina Bed and Breakfast is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Philippine laws. Casa Marina Bed and Breakfast has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Republic of the Philippines and the owners for the operation and management of the hotel. Casa Marina Bed and Breakfast will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: firearms or weapons, including explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Casa Marina Bed and Breakfast for the operation and management of its hotel.
23:00 hrs. to 07:00 hrs PHT
If you become aware of a disruptive guest, please contact Front Desk staff immediately. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. Please refrain from congregating or running in halls.
Visitors are persons other than the registered guests. Registered guests are free to invite visitors into Casa Marina Bed and Breakfast. However, Guests are reminded that there are other guests in the Bed and Breakfast and as such, Guests and their visitors must adhere to all conditions outlined in this document.
Guests cannot entertain more than 2 visitors per room, inside the Guest Rooms or within the premises of Casa Marina. Visitors are not allowed after 22:00 hrs. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities. As a registered guest, you are responsible for your visitor at all times. Visitors found staying beyond 22:00 shall be charged an extra person fee, or the full rate of an available room in the event the guest room has reached maximum occupancy or will be asked to leave in case there are no rooms available.
Breakfast is open to Hotel Guests, their visitors and walk-in customers. Breakfast is served from 07:00 to 11:00 Daily. There is a dress code for the food and beverage areas at Casa Marina. Foot wear and shirts must be worn at all times.
NO PET POLICY
Casa Marina Bed and Breakfast has a “No Pets” policy, with exceptions, on a case-to-case basis for guests with special needs who require service dogs such as seeing eye dogs, alert dogs for the deaf, and companion dogs for the disabled.
Casa Marina Bed and Breakfast is 100% Smoke-Free. Four your safety and in consideration of other guests, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine assessed and/or eviction when necessary without the benefit of refunds. Guests found in violation of the No Smoking Rule will be charged 100% of the Room Rate (1 full night plus taxes equivalent).
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. A minimum fee of Php 3000.00 will be charged for cooking in the room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on the property unless under Casa Marina Staff supervision.
DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during a twelve hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.
Hotel Guests and their visitors are prohibited from accessing Staff Only areas such as; The Front Desk, Linen and Service Room, Utility Room, Kitchen and Guest Rooms other than the ones they booked.
The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Well behaved children of all ages are welcome. Children aged 12 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children under the age of 13 are not allowed without being accompanied and supervised by their parent/ guardian/ chaperone.
A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for a King room or Suite only. Maximum capacity of baby crib is one (1) per room. Extra Blankets and extra pillows are to be charged upon request. Please contact the front desk for prices.
Room occupancy requirements are based on fire code/fire safety restrictions. King Suite Riverside and King Suite Courtyard maximum occupancy is 3 persons, Riverside or Courtyard Suite maximum occupancy is 4 persons, Family Room Riverside is 8 persons, and Family Room Courtyard maximum occupancy is 10 persons. If you exceed the maximum number of guests allowed, you will be asked to rent another guest room for proper accommodations.
EXTRA PERSON FEE:
Extra persons are guests outside the standard occupancy of each room. An extra person fee of Php 600.00 shall be charged to the guest regardless of whether extra bedding is provided or not.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. Identification is required for lost keys. A Lost Key Replacement of 1,000 pesos shall be charged to the guest. Please return room keys to Front Desk upon Check-out.
HOUSEKEEPING/ ROOM INSPECTION:
Housekeeping is provided daily between the hours of 9:00 hrs to 14:00 hrs. PHT. Housekeeping may start as early as 7:00 hrs. as per guest request. This is valid for long staying guests only. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
LINEN AND TOWEL CHANGING:
Your comfort is very important to us. For guests staying multiple nights, bed linens and towels are changed on a daily basis or as per guests request. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
Casa Marina Bed and Breakfast assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (63966-4466683 or 63999-6939218) or send us an email at email@example.com and we will try to assist you in locating your lost item.
Casa Marina Bed and Breakfast is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
We would be happy to return your lost item(s) to you Via LBC Your credit card will be charged packaging and shipping fee, or if guests wish to be delivered via COD. A separate receipt will be mailed to you. Casa Marina Bed and Breakfast is not responsible for any item lost or misdirected during the delivery.
UNCLAIMED ITEMS/ NO CONTACT:
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Casa Marina Bed and Breakfast.
Casa Marina assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately +63 (966) 4466683 and we will try to assist you in locating your lost item.
Registered guests of both legal and under age are not allowed to bring any alcoholic beverages in the room nor inside the hotel property. Corkage will be charged to their account.
FIREARMS AND WEAPONS:
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Casa Marina Bed and Breakfast does not recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment for all the employees and guests alike. All guests including visitors are not allowed to bring any kind of firearms or weapons in the vicinity of the Hotel premises.
SPORTS AND RECREATION EQUIPMENT:
Bicycles, Skate boards, Surf Boards, Kayaks, Roller Blades and similar Sports and Recreation equipment are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our mechanical room. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
FIRE SAFETY POLICY:
The hotel is fully equipped with smoke detector and firefighting equipment in each room and on the corridors of the Hotel premises.
NO IN-ROOM PARTY:
Casa Marina Bed and Breakfast enforces a No In-Room Party Policy to ensure we protect the hotel and our guests at all times. Parties, Loud Disturbances and/or Noise-nuisances are not allowed nor tolerated at any time on these premises. In the event of a disturbance, the Registered Guest will be requested to lower the noise level. If our request is not heeded, the guest may be asked to leave the hotel without refund.
Guests entertaining more than the allowed number of Outside Visitors shall be considered to be hosting a Party. At which point and at our sole discretion, the Guest may be asked to vacate the premises without refund and/or assessed and fined a Guest Compensation Disturbance Fee of PHP 2,000 to a maximum of PHP 5,000.
NO FOOD IN-ROOM:
Guests are prohibited from bringing food and beverage items inside the rooms. The hotel may, at its discretion, based on space availability and subject corresponding corkage fees, allow food and drinks to be stored in its Kitchen or Pantry. Guests found violating these rules shall be subjected to damage and deep cleaning fees indicated in this document.
LAUNDRY AND DRY CLEANING
The hotel does not provide Laundry and/or Dry Cleaning for hotel guests. In the event that a guest needs these services, frontdesk will contact a laundromat in the area to provide the service to the guest. The Hotel is not liable for any service provided to the guest by outside contractors.
We provide clothes racks inside our rooms for drying. Guests are prohibited from hanging clothes and other articles outside their rooms to dry.
PHOTOSHOOTS, FILMING AND VIDEO RECORDING:
The Hotel reserves the right to allow/ disallow pictorials, video shoots, filming, audio recording and similar recording activities within the premises of the Hotel, whether common or private areas. If allowed by the hotel, guests and visitors must strictly comply with the terms and conditions outlined in this document. The Hotel may, at its sole discretion, levy a surcharge of NOT LESS than 3,000 (Three Thousand Pesos Per Day) for the use of its facilities, electricity for equipment and service charge to support the activity. Film, Photography crew and Production Assistants exceeding 3 persons will be charged a surcharge of 10,000 (Ten Thousand Pesos Per Day).
FREE WIFI ACCESS:
Access to our Wi Fi is free for our registered guests. The hotel Wi Fi access code is subject to change without notice. Wi Fi signals are subject to change without notice depending on the room’s location, the status of our Wi Fi-equipment, and interference from other local wireless signals. Casa Marina Bed and Breakfast assumes no liability for guest use.
ILLNESS AND EPIDEMICS:
Casa Marina Bed and Breakfast reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. Guests are entitled to pay the expenses. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Casa Marina Bed and Breakfast shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Casa Marina Bed and Breakfast reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Casa Marina Bed and Breakfast as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees. Corresponding fees will be charged to your credit card.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In some cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Casa Marina Bed and Breakfast reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Casa Marina Bed and Breakfast for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum PHP 1000.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.
CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
Casa Marina Bed and Breakfast reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.
TERMS & CONDITIONS:
Casa Marina Bed and Breakfast makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Casa Marina Bed and Breakfast does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.