Property Information
Humber Lofts is a new way of staying in Kingston upon Hull
We are not a hotel, think of use more like your own home away from home.
We strive to ensure that we deliver a personal and professional service and the very best, high quality, serviced apartments in the area.
Find your perfect getaway experience at Humber Lofts, Hull’s premier self-service apartments. Whether you’re travelling to Hull for business or for pleasure, you will be hard-pressed to find a better living experience than at Humber Lofts. Ideally located in the heart of Hull city centre.Property Name: Humber Lofts Serviced Suites & Residences
Street Address: 94 Alfred Gelder Street
City : Hull - Humberside
Postal Code : HU1 2AN
Phone: 07918115375
Email: hello@humberlofts.com
Amenities
- Baggage storage
- Elevator
- Meeting rooms
- Photocopying services
- Printer
- Accessible Parking
- Breakfast takeaway containers
- Business center
- Carbon monoxide detector
- CCTV in common areas
- CCTV outside property
- Coffee Shop
- Contactless check-in / check-out
- Family rooms
- Fire extinguishers
- Guest parking
- Heating
- Internet
- Invoices
- Non-smoking rooms
- Property has wheelchair access
- Restaurant
- Self-service laundry
- Single-use plastics removed
- Smoke alarms
- Smoke-free property
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 2:00 PM
Check-Out: 10:00 AM
Late Check-out Hour: 12:00 PM
Late Check-out Fees: £30.00
Late check-out (after 10:00 AM and before 12:00 PM) may result in a fee.
Property and Cancelation Policies :
Full Charge - Full Stay - If canceled within 7 days of arrival
Terms and Conditions
Apartment Bookings Terms & Conditions of Hire (Version 03: Effective from 09/11/2022)
These booking terms and conditions of business are a contract between Humber Lofts Ltd, the operator and you the person making the booking including all adult members of your party who will be staying in any of our apartments.
1. Scope
1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of operator and tenant between Humber Lofts and either the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any short assured or assured tenancy, or to any statutory protection under the Housing Act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.1.2 Rates are subject to change without notice.
2. Agreement for Occupation
2.1 The operator permits the client to occupy the property, such occupation being by the guest personally only and to use the operators’ furniture and effects for the accommodation period. All visitors to the apartment are the responsibility of the guest.2.2 You must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
2.3 We reserve the right to refuse to accept any booking for whatever reason.
2.4 You may arrive at your accommodation after 2pm on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the last day. If you fail to arrive by midday on the day after the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you. We reserve the right to charge for any early arrival or late departure that has not been previously agreed.
2.5 If you want to increase your length of stay then we will do everything possible subject to availability of accommodation to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
2.7 The sofa bed can be made up to use for an additional charge - charges depend on apartment occupancy, please contact the operator for further details.
3. Paying for your Accommodation
3.1 The client will pay the operator or booking agent: -3.1.1 Cleared funds must be received 7 days before arrival date in full. All prices advised to you are inclusive of booking fees and charges.
3.1.2 Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeit.
3.1.3 If the client fails to pay the operator any sums that are payable under this agreement when due, the client will pay the operator, on demand, interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date payment is due until the operator receives payment in full cleared funds both before and after any judgement.
3.1.4 At the time of booking a security deposit of £100 will be taken. This will be automatically released three days after checkout, if there are no damages or missing items.
3.1.5 We expect the apartment to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.
4. Cancellation or Changes to your booking by us
4.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible we will offer alternatives but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 7 days of any cancellation.4.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these Conditions “force majeure” means any event or consequences thereof which could not have been reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or manmade disaster, fire, adverse weather conditions and all similar events outside our control.
4.3 If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred as a result of alteration. In addition, we may charge, at our discretion, an amendment fee to cover the necessary administrative costs incurred.
4.4 If cancelled or modified up to 7 days before date of arrival, no fee will be charged.
4.5 If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
4.6 No refunds will be made for non-arrivals.
5. Death, Personal Injury or Loss of Property
5.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.5.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Portable heaters are not permitted to be used in the apartments. Guests found to be in breach of this rule may be asked to leave with immediate effect and may be charged for additional energy usage.
5.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
5.4 Cars and their contents are parked at owners’ risk. Please ensure that cars are locked and possessions are left out of sight.
5.5 Property left in the apartment will be kept for 1 week after departure or forwarded at the guest’s expense.
6. Keys
6.1 If, between the hours of 8pm and 8am the guest locks him or herself out of the property and requires the operator’s assistance to re-enter the property, we reserve the right to charge an administration fee.6.2 The operator will retain keys to the property and will access the property to provide the services set out in the agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage have been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
7. Services
7.1 We cannot be held responsible for any failure or interruption to services to the apartment, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.8. Wireless Broadband Internet and Hardwire
Wireless Broadband Internet is usually available at our apartments, however, the operator will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. The operator do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.9. Maintenance Call-Outs
Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out.10. Client’s Obligations
10.1 The client will guarantee that any guest will: -10.1.1 Not keep any animals, insects, birds or reptiles in the property unless already agreed with the operator (see 10.1.24).
10.1.2 When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment.
10.1.3 Not to do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.
10.1.4 Not to do anything that may cause a nuisance or annoyance to the operator or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 11pm can be reported to the local Council.
10.1.5 Ensure that at the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition and make good, pay for the repair or replace of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save as for reasonable wear and tear excluding matters covered by insurance.
10.1.6 Use the Property for residential purposes only and not for any business use.
10.1.7 Not make any alterations to the property.
10.1.8 Indemnify and keep the operator fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this agreement.
10.1.9 Not assign, underlet, sub-licence, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
10.1.10 Not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the operator’s furniture and effects.
10.1.11 Not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow.
10.1.12 Not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the apartment or during bad weather.
10.1.13 To take all reasonable precautions to prevent condensation by keeping the Property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the apartment.
10.1.14 Not change any lock to the property or have any duplicate keys made.
10.1.15 To report any plumbing, electrical or general problem to the operator as soon as is practicably possible and to desist from attempting to remedy such problem on their own.
10.1.16 To maintain properly insured to their full replacement value all of the client’s and/or guest’s personal property which is kept either at the property or on the guest’s person.
10.1.17 To use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
10.1.18 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
10.1.19 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.
10.1.20 To use any cleaning products, liquids, tablets strictly in accordance with their usage instructions and to ensure that such products are kept out of reach of children. The operators accept no liability for mis-use of products supplied.
10.1.21 Not to install any portable cooking appliances, camping stoves or similar items in the apartment.
10.1.22 From the 1st July 2007 the UK legislation provides that smoking is not permitted in serviced apartments. Smokers must vacate the building should they wish to smoke.
10.1.23 Where there is evidence of guests smoking within the apartment, we reserve the right to charge for specialist cleaning.
10.1.24 Charge of £50 per dog. No dogs should be left alone within the apartment. No dogs are to go on the furniture or in carpeted rooms. Extra fees may be applicable if the damage is caused by the dog. If excessive noise is caused by the dog and is disturbing other guests, you may be asked to leave
11. Energy (Heating / Hot Water)
11.1.1 We operate a fair usage policy; The heating of your apartment is monitored remotely. Following the guidance of the Energy Saving Trust: the heating will be set at a maximum of 21 degrees; it will automatically turn on twice a day (6am-9am and 5pm-9pm); and then be at 16 degrees in between these times.11.1.2 You may temporarily adjust, if required, up/down by 3 degrees on the radiator via the ‘+’ and ‘-’ buttons. But, extended use of extra heating may be charged.
11.1.3 If you are coming from a warmer climate and getting acclimated to a chillier UK: we offer an extra ‘Booster Upgrade’ package. You can then set the heating to its maximum, of 24 degrees, for your stay. Please ask us for more details/costs.
11.1.4 Heating Times:
6am–9am 21 °C,
10am–5pm 16 °C,
5pm–9pm 21 °C,
9pm–6am 16 °C.
11.1.5.
If an excessive amount of energy is used during your stay, you will be charged accordingly.
11.2 Hot Water & Showers
11.2.1 Each apartment has its own hot water system and storage tank. We have set the water to heat on three cycles during the day: 4:30am–7:30am, 1:30pm–4:30pm and 8:30pm–12:30pm
11.2.2 We all love a hot shower - but please be mindful: if everyone in your apartment is taking long showers simultaneously, especially in the larger apartments. You may temporarily run your hot water tank cold. To help prevent this (outside the cycle times), you can boost the water heating by pressing the ‘boost’ button; this will generally take around 30 mins to fully re-heat your water tank.
11.2.3 The hot water controller; the ‘boost’ button can be found in the tall kitchen cupboards in the Studio, City and Deluxe Suites, and the hallway cupboards in the Supreme Suite and Penthouse Apartments.
12. Termination of this Agreement
12.1 This agreement may be ended by the operator without notice: -12.1.1 If the accommodation fee is not paid on the payment day or if the client is in breach of any of the conditions
12.1.2 If the client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.
12.2 The operator may also terminate this agreement at any time on giving the client written notice.
12.3 The client will at the end of the accommodation period return to the operator all keycards to the property and give the operator vacant possession of the property.
13. If you cancel your Booking
13.1 Any cancellation must be notified to us in writing. The day we receive your written notification of cancellation is the date on which your booking is cancelled. If cancelled or modified up to 7 days before date of arrival, no fee will be charged.13.2 If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
13.3 The operator may, as its own discretion, waive its rights to cancellation fees.
14. Health and Safety
14.1 We want your stay to be as comfortable as possible. Failure to comply with this statement may be considered as a breach of contract and the guest being asked to leave.14.2 Guests should keep the apartment free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.
14.3 By making a booking and staying in one of our apartments you agree to abide by these terms and conditions.
15. Data Protection Policy
The operator are required to gather certain personal data about clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998.The operator fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data.The principles require that the personal data shall:- Be processed fairly and lawfully purpose and shall not be processed in any manner incompatible with that purpose;
- Be obtained for a specified and lawful purpose and shall be processed in any manner incompatible with that purpose;
- Be adequate, relevant and not excessive for those purposes;
- Be accurate and, where necessary, kept up to date;
- Not to be kept for longer than is necessary for that purpose;
- Be processed in accordance with the data subject’s rights;
- Be kept secure from unauthorised or unlawful processing and protected against accidental loss, destruction, or damage by using the appropriate technical and organisational measures;
- And not be transferred to a country or territory outside the European Economic Area, unless the country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
16. Complaints
16.1 All complaints should be notified as soon as possible to the operator and we will do our best to resolve them in a timely manner.16.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our address and we will use all reasonable efforts to resolve the matter as quickly as possible.
16.3 You can also complain to the booking agent you used for your apartment reservation.
17. Law
These conditions and terms of contract and all matters arising therefrom are subject to the law of England and in the event of dispute; you will be subject to the exclusive jurisdiction of the courts of England.18. Your Rights
Your statutory rights are not affected by anything contained within these Terms and Conditions of Hire.19. Interpretation
In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:“Operator” “Us” or “We” refers to Humber Lofts Ltd offering serviced apartments.“Client” is the person who arranges the accommodation – they could also be the guest.“Guest” is the person who resides at the property including all adult members of your party – they could also be the client.“Agreement” means this agreement;“Apartment or property” – is an apartment owned by Mr Paul Benedict David Smith and / or Mrs Aniko Smith“Booking” means an offer from you to us to hire one of our apartments on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process.“Fee” is the rental for the apartment and inclusive services which is payable in advance.“Furniture and Appliances” means such furniture and appliances usually found within the apartment and any other items which we agree to provide;“Inclusive Services” means housekeeping service once per week, linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence.The term “Serviced Apartment” means the following: – A fully furnished and equipped apartment, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a once per week cleaning and linen service.Operator: Humber Lofts Ltd
Address: 94 Alfred Gelder Street Hull HU1 2AN
Telephone: 07918115375
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