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  • Se prohíbe celebrar en las habitaciones del hotel o en cualquier otra área, reuniones que tengan por objeto alterar el orden o desobedecer las leyes o reglamentos vigentes. No se permite el uso de ningún instrumento musical ni tener animales dentro de las habitaciones. Queda prohibido recibir visitas después de las 21:00 horas; el horario de visitas es de 09:00 a 21:00 horas y solo está permitido dos personas por habitación. Queda estrictamente prohibido fumar en las habitaciones, así como consumir bebidas alcohólicas en las áreas comunes del hotel que no hayan sido adquiridas en el mismo. El vino tinto no está permitido en las habitaciones. El huésped es responsable de los daños ocasionados a las habitaciones y a sus piezas de decoración. El horario de uso de la alberca es de 09:00 a 21:00 horas. El hotel se reserva el derecho de dar por terminado el alojamiento cuando se infrinjan las prohibiciones señaladas, sin que el huésped causante de ellas tenga derecho a deducción alguna en sus adeudos por hospedaje o servicios convenidos, quedando sometido además al pago de indemnización de los daños o deterioros a la habitación

    Horas de check-in y check-out
    • Entrada de 15:00 a 23:30
    • Salida de 07:00 a 12:00
    • Clientes tiene que pagar el total de su reservación al momento de hacer su check in
    • clientes tienen que dar un número de teléfono al reservar
    • Cliente tiene que ser mayor de edad
    • No se aceptan reserva de mas de 30 noches 
    • Estacionamiento de pago fuera de las instalaciones (20 pesos por hora).
    • El hotel no se hace responsable por pérdida de objetos de valor. El hotel no se hace responsable de daños ocasionados o robo de su vehículo.


Property Name: Villa Serena Centro Historico

Street Address: Heriberto Frias 1610, Centro, 82000 Mazatlan, Sin.

City : Mazatlan - Sinaloa

Postal Code : 82000

Phone: +52 33 4162 0131

Email: raicesdemarmazatlan@gmail.com

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 12:00

Property and Cancelation Policies :

Full Charge - Full Deposit - If canceled within 3 days of arrival

Terms and Conditions

Its prohibited to hold meeting in the hotel rooms or in any other area that are intended to alter the order or desovey the laws or regulations in force. The use of any musical instrument or having animals inside the romos is not allowed. The visiting hours are from 09:00 hours to 21:00 hours, only two pax per room. Smoking is not allowed in the rooms as well as consume alcoholic beverages in the common areas.  The guest is responsible for the damages caused to the rooms, decorations and accessories.  The pool is open from 09:00 hours to 21:00 hours. The hotel reserves the right to terminate the accomodation when the indicated prohibitions are infringed, without the host causing them being entitled to any reduction in their debts for acccommodation or agreed services, being also subject to the payment of compensation for demages or deteriration to the room. 

Check-in and check-out hoursEntrance from 15:00 to 23:30Departure from 07:00 to 12:00Customers have to pay the total amount of their reservation at the time of check-in.customers have to give a phone number when bookingClient must be of legal ageReservations of more than 30 nights are not acceptedPaid parking outside the facilities (30 pesos per hour).The hotel is not responsible for loss of valuables. The hotel is not responsible for damage caused or theft of your vehicle.

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