THE STORE

By booking a reservation you agree to all Terms, Conditions and Policies as outlined below. Standard Room Rates are subject to change without notice. 

TAXES AND FEES
A total tax rate of 13.25% applies to all room nights as follows: 

• North Carolina Sales Tax (4.75%)
  
• Wake County Sales Tax (2%)
  
• Wake County Transit Sales and Use Tax (0.5%)
  
• Wake County Occupancy Tax (6%)
  

• THE STORE is owner-occupied who acts as a personal concierge (like an old-fashioned innkeeper.) 
• THE STORE is not ADA compliant or wheelchair accessible. Sleeping rooms are adjacent to one another and located on the second floor accessible only via one flight of stairs.  We apologize, but we are not equipped to accommodate non-ambulatory guests, small children or babies.
• Room access is through the downstairs meeting lounge space which is available for guests to enjoy, although cooking or food prep is 
• Interior partitions between rooms are acoustically separated, but voices from the hallway and footsteps over THE STORE’s historic creaky floors are to be expected. 
• Quiet hours (indoors and outdoors) are 10:00 pm- 7:00 am. Please respect your fellow guests and our neighbors.
• THE STORE does NOT provide breakfast or allow kitchen access. 
• Smoking is allowed outdoors only in designated areas . Smoking is strictly NOT allowed indoors. A $300 fee will be charged for violations.
• Guests must be of legal adult age (18 or older), have a valid government issued ID and credit card to book a reservation.

• We must be sensitive to guests with allergies; therefore, our policy is that we can NOT accommodate pets.  However, by law, we are required to accommodate service animals that meet ADA definitions and requirements.

• Our ground floor Meeting Lounge acts as our Entrance Lobby and is commonly accessible to overnight guests; however cooking privileges are not allowed. 
• Guests also have access to our Screen Porch and Outdoor Gardens.
• The entire ground floor commons may be reserved separate from or in conjunction with guest room accommodations between the hours of 8 am - 6pm daily for professional activities only.  An hourly fee applies as does discounts for guest room rental.  Pricing packages are available. Please contact us for additional information.  
• Social events such as weddings and parties are strictly prohibited.
• Guest room privacy, security and access are not comomised by Meeting Lounge activities.

• Guests are requested to inform THE STORE of estimated arrival time (ETA) in advance so that the Owner/Innkeeper can be available to personally welcome you and check you in.  Should your travel schedule change, please text or call with updates. Please use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. 
• Standard check-in time is 3:00 PM and check-out time is 11:00 AM. Late check-ins (10 pm or later) require special approval. If accommodations are ready ahead of schedule, guests will be contacted via text or email so as to allow an earlier check-in time. However, guests may request an earlier time to drop-off luggage. Likewise, guests may arrange a later pick-up time upon departure. 
• THE STORE's street address is:  719 Devereux Street, Raleigh, NC  27605-1407   https://www.google.com/maps/place/THE+STORE/@35.7898996,-78.65196,17z/data=!3m1!4b1!4m8!3m7!1s0x89ac5f44c601aaf7:0x4c7f987117e092d0!5m2!4m1!1i2!8m2!3d35.7898996!4d-78.649766
• If taking an Uber, Lift or taxi, please tell the driver to drop you off at the WHITE 2-story residence on the SE CORNER of Devereux and Gaston Sts.  
  
• If driving, 24-hour street parking along Gaston St. is free, ample and adjacent to THE STORE; however, we offer one (1) free off-street in the driveway off Gaston St adjacent to the white wall.  parking space via our private drive; however, 
• Entry access is from the rear courtyard of the building off Gaston St.  Please ring the bell beside the pair of double doors off that courtyard.  
• Building access is provided via a lock and key system and guests are issued a house key upon check-in. 
• Pathways, entrances and corridors are lighted for safety. 
• The Owner/Innkeeper greets all guests at check-in and will demonstrate operation of the key-locked door.  During check-in, you guests will be given a map and oriented to the local area, its culture, and a variety of restaurant/entertainment suggestions--including concierge services. 

• By booking a reservation all guests agree to indemnify, defend, and hold harmless the owner, employees, contractors and agents of and from any liabilities, costs, penalties, or expenses arising out of and/or resulting from access to the premises.
• Guest accommodations are equipped with passage locks only—meaning they are lockable from the inside only and are not lockable while you are away.  However, since THE STORE is owner-occupied, the security of your belongings and your personal safety are closely monitored--like having a on-duty, onsite security guard.
• Guests are responsible for all damages to the room (other than the ‘normal wear and tear’) during the term of their stay. 
• Guests authorize THE STORE to charge the cost to repair such damage to the guest credit card - including but not limited to cleaning, fixing or replacing, upholstery, furniture, rugs, floors, walls, fixtures, and destroyed or excessively soiled towels, linens and other soft goods.

• THE STORE may not be a perfect fit for every guest, but we try our best to make the experience as hospitable as possible.  Whenever our best efforts fail, we will hold ourselves financial responsibility in order to make up the difference. If a guest is not legitimately satisfied with the overall cleanliness, quality or services provided, please notify the owner immediately so we may correct or resolve any concern, issue or dispute.  If we cannot, we will offer a discretionary refund.

• All personal information collected is only used by THE STORE and/or REESEatelier PLLC for the purposes defined at the time of the collection or a use that complies with these purposes. We do not share any personal information with any third parties.