BOOKING TERMS & CONDITIONS

All reservations made through our website are subject to availability and confirmation by us.
As per our booking terms, we reserve the right to charge 100% of your reservation on the booking date. This means that when you provide your card details, we will charge the full amount either immediately or within the next couple of days.
All rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay.
While every effort has been made to ensure the accuracy of all information, Smith Place Hotel does not accept liability for any errors or omissions and reserves the right to change information and descriptions of the hotel and products.

PROMOTIONS AND OFFERS

Please note that all promotional offers are subject to specific terms, conditions and restrictions listed either on this page or on the specific webpage relating to that offer. All special offers are subject to availability.Smooth and secure online payment processing
With a Secure Trading payment gateway you get a fast, affordable and reliable online payment process and our customers experience a smooth and secure transaction when they book with us online.

PASSWORDS

You are responsible for maintaining the confidentiality of your own password and account for all activities that occur under your account.

1 Introduction1.1 Smith Place Hotel (“we” or “us”) are a data controller of the personal information we receive from or collect about you. We are registered as a data controller with the Information Commissioner’s Office and our registration number is (———-).  We can be contacted at the following: Smith’s Pl, Edinburgh EH6 8NT, 0131 467 00721.2 We are committed to protecting the privacy and security of your personal information.1.3 This privacy notice describes how we collect and use personal information about you during and after your relationship with us.2 The kind of information we hold about you2.1 We will collect your personal contact details such as name, title, address, telephone number(s) and email address.2.2 We may also collect details of any disabilities or other health issues that you have if we need them to administer your visit to our hotel.2.3 We may also collect some information about you as you use our website (including your IP address), as described further in the ‘Cookies’ section below.2.4 We will record CCTV footage of you when you visit our hotel.3 How is your personal information collected?3.1 We collect personal information about you when accommodation, a conference or banqueting function, wedding, dining or ticket for an event are purchased from us, either using our website or by phone.  We may collect further information from you if you otherwise correspond with us by phone or email.3.2 We will also collect your name and email address if you register to use the free wi-fi network at our hotel.3.3  We will also collect information when you register to receive information, provide feedback or sign up for our newsletter on the Smith Place Hotel website or if you enter a competition or take part in an event3.4 Please note that our website may, from time to time, contain links to and from the websites of advertisers and other partner organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

1 Introduction1.1 Smith Place Hotel (“we” or “us”) are a data controller of the personal information we receive from or collect about you. We are registered as a data controller with the Information Commissioner’s Office and our registration number is (———-).  We can be contacted at the following: Smith’s Pl, Edinburgh EH6 8NT, 0131 467 00721.2 We are committed to protecting the privacy and security of your personal information.1.3 This privacy notice describes how we collect and use personal information about you during and after your relationship with us.2 The kind of information we hold about you2.1 We will collect your personal contact details such as name, title, address, telephone number(s) and email address.2.2 We may also collect details of any disabilities or other health issues that you have if we need them to administer your visit to our hotel.2.3 We may also collect some information about you as you use our website (including your IP address), as described further in the ‘Cookies’ section below.2.4 We will record CCTV footage of you when you visit our hotel.3 How is your personal information collected?3.1 We collect personal information about you when accommodation, a conference or banqueting function, wedding, dining or ticket for an event are purchased from us, either using our website or by phone.  We may collect further information from you if you otherwise correspond with us by phone or email.3.2 We will also collect your name and email address if you register to use the free wi-fi network at our hotel.3.3  We will also collect information when you register to receive information, provide feedback or sign up for our newsletter on the Smith Place Hotel website or if you enter a competition or take part in an event3.4 Please note that our website may, from time to time, contain links to and from the websites of advertisers and other partner organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

4 How we will use information about you4.1 We will collect, store, use and share information about you in order to administer our relationship with you as our customer and to manage our business more generally.Information you provide to us4.2 We will use this information to perform the contract we have entered into with you – i.e. to contact you (including as necessary to send you confirmation you have booked through us) and to verify your identity when you visit our hotel.4.3 We may also use this information in other ways when it is in our legitimate interests to do so – i.e. so we can respond to your enquiries or to process your requests in relation to your information.  Where we don’t need (under applicable data protection law) to gain your express consent to send you marketing materials or other information about our hotels or events, we will do so again in order to achieve our legitimate interests.4.4 We may also process the personal information that you provide to us in order to comply with our legal obligations, where we need to protect your interests (or someone else’s interests) or where it is needed in the public interest.4.5 We may (in circumstances where we do not have another legal basis on which to do so) ask you to consent to us processing your information – e.g. when sending you marketing materials from time to time or to process your health data in order to administer your visit to our hotel.  If we do so, we will provide you with details of the information that we would like and the reason(s) we need it, so that you can consider whether you wish to consent.  As we will explain at the time we collect any such consent, you have the right to withdraw the consent you have provided at any time.4.6 If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as sending you exclusive offers time to time ), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of visitors to our hotel). 4.7 Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.

Information we collect from you4.8 As described above, we may collect certain information from you when you use our site.  We will use this to ensure that content from our site is presented in the most effective manner for you and for your computer, making the site easier for you to use and providing you with access to all parts of the site.4.9 We also use this information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.4.10 We do not envisage that any decisions will be taken about you using automated means.  We will notify you in writing if this position changes.

5 Who we share data with5.1 We will share your personal information with the following third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.5.2 “Third parties” includes third-party service providers (including contractors and designated agents), and other entities within our group. The following activities are carried out by third-party service providers: administering CCTV, administering payments made over the website, assisting with our marketing campaigns5.3 Our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.5.4 We will share your personal information with other entities in our group, for example as part of our regular reporting activities on company performance and business planning, for system maintenance support and for hosting of data5.5 We may share your personal information with other third parties, for example if our business or assets are to acquired by another company. We may also need to share your personal information with a regulator or otherwise to comply with the law.5.6 We may transfer personal information about you outside of the European Economic Area (EEA).  To ensure that your personal information receives an adequate level of protection we will put in place appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection.5.7 We may share your data with, but not limited to, our preferred Debt Collection Agencies/Field Tracing Agents and Doorstop Collection Agents who have been instructed by our company to recover any unpaid debt owed to us by yourself.  This is all based on our Legitimate Interests.

6 Data security6.1 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we aim to limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.7 Data retention7.1 We will only retain your personal information for as long as we consider it necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, the applicable legal requirements and other factors that we consider relevant.7.2 We retain CCTV footage for a period of three years7.3 In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

6 Data security6.1 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we aim to limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.7 Data retention7.1 We will only retain your personal information for as long as we consider it necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, the applicable legal requirements and other factors that we consider relevant.7.2 We retain CCTV footage for a period of three years7.3 In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Response to any data protection issues9 If you are unsatisfied with our response to any data protection issues you raise with us, you have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is the authority in the UK which is tasked with the protection of personal data and privacy.

8 Your rights in connection with personal information8.1 Under certain circumstances and subject to certain conditions, by law you have the right to:Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you.Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposesRequest the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing itRequest the transfer of your personal information to another party.8.2 You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.8.3 We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.8.4 In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing. To withdraw your consent, please contact us using the contact details at the top of this privacy notice. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Response to any data protection issues9 If you are unsatisfied with our response to any data protection issues you raise with us, you have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is the authority in the UK which is tasked with the protection of personal data and privacy.

Response to any data protection issues9 If you are unsatisfied with our response to any data protection issues you raise with us, you have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is the authority in the UK which is tasked with the protection of personal data and privacy.