Property Name: Ix Chel Wellness Resort
Street Address: Lot 7 Parcel 8495
City : San Pedro - Belize
Contact Name: Tiffany Lewis
- Laundry service
- Room service
- 24-hour front desk
- 24-hour security
- Air conditioning
- Beach chairs / loungers
- Beach Umbrellas
- Breakfast, free
- Coffee Shop
- Contactless check-in / check-out
- Grocery deliveries
- Guest parking
- Non-smoking rooms
- Pool / Beach towels
- Refillable water stations
- Single-use plastics removed
- Smoke-free property
- Tour Assistance
- Water park
- Water sports (motorized)
- Water sports (non-motorized)
This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 10:00 AM
Late Check-out Hour: 1:00 PM
Late Check-out Fees: 25%
Late check-out (after 10:00 AM and before 1:00 PM) may result in a fee.
Property and Cancelation Policies :
We are a small off-grid resort so we ask that you be mindful that late cancellations and no-shows really affect our business. Therefore we have a strict reservation and cancellation policy please read both thoroughly before booking your stay with us.
Ix Chel Wellness Resort Cancellation Policy:To be eligible for a full refund of your booking, less the $100 USD reservation fee, cancellations must be received greater than 60 days prior to your scheduled arrival date. After this period, your payment is forfeited, and no refund will be issued for cancellations received within 60 days of arrival.Holiday Season: For bookings during the holiday season (e.g., Christmas, New Year, Easter, Spring Break, Lobster Festival, Carnaval, Halloween weekends), cancellations must be received greater than 90 days prior to your scheduled arrival date to be eligible for a full refund, less the $100 USD reservation fee. Cancellations received less than 90 days prior to the scheduled arrival date are non-refundable.We highly recommend purchasing travel insurance to protect against travel delays caused by weather, illness, or personal circumstances preventing your travel.In exceptional cases of dire hardship, Ix Chel Wellness Resort reserves the right to determine if a full refund, discount, or future stay credit is warranted. Please contact us via email if you encounter such circumstances.Please note: The cancellation policy is subject to change without prior notice.
Terms and Conditions
Ix Chel has designated parking areas for resort guests ONLY. All parking is first come first serve and you are responsible for your golf cart rental and personal belongings.
Ix Chel Wellness Resort will be hosting many events of all kinds. If you choose to participate in an event Ix Chel Wellness Resort is not liable for any delay, loss, injury, death, or accident that occurs either directly or indirectly with the event. Ix Chel is not responsible for any expense caused by the loss or damage of any personal items, late arrivals, delay of promised events, transportation, or schedule delays. The person choosing to attend an event at Ix Chel Wellness Resort agrees to not hold Ix Chel Wellness Resort liable for circumstances beyond its control.
Use of personal information:
At Ix Chel Wellness Resort, we take your privacy seriously and are committed to protecting the personal information of our guests and visitors. This Personal Information Policy outlines our practices for collecting, using, disclosing, and safeguarding personal information. We adhere to applicable privacy laws and regulations and strive to maintain the highest standards of data protection.
Collection of Personal Information: We may collect personal information when you make a reservation, check-in, use our services, or engage with our website, social media, or other online platforms. The types of personal information we may collect include, but are not limited to:
- Contact information (name, address, email, phone number).
- Payment information (credit card details).
- Identification and travel documents (passport, driver's license).
- Reservation details and preferences.
- Information about your stay and interactions with our services.
- To facilitate reservations and check-ins.
- To provide and improve our services.
- To respond to inquiries and requests.
- To send updates and promotional materials (with your consent).
- To ensure the safety and security of our guests and property.
- To comply with legal obligations and regulations.
- Service providers: We may share information with trusted service providers who assist in providing our services, such as payment processing, IT support, and marketing.
- Legal requirements: We may disclose personal information to comply with legal obligations, government requests, and to protect our rights, privacy, safety, or property.
- Business operations: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity.
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to your personal information if it is inaccurate.
- Deletion: You can request the deletion of your personal information under certain circumstances.
- Opt-out: You can opt out of receiving marketing communications at any time.
Changes to the Policy: We may update this policy from time to time to reflect changes in our practices and legal requirements.
We encourage you to review this policy periodically. This Personal Information Policy is effective as of 07.07.2023.