One the 2nd floor : Most rooms and accommodations will be found on this floor as well as the food court, the educational fruit and vegetables garden, the communal areas, and the private rooms with ocean view balconies.
Here are the General Terms and Conditions of “The GREEN Hostel Group” in Guadeloupe.
By making a Booking, the Customer agrees to comply with these Conditions.
1.1 The following General Terms and Conditions apply for the Hostel Accommodation Contract (comprises and replaces the following terms:
lodging contract, Customer reception contract, hostel contract, rooms contract, hostel room contract; hereinafter referred to as “Contract”) as
well as all other services and supplies rendered to the customer (comprises and replaces the following terms: Guest, Ordering Party, Renter,
Tour Operator, Agent) by “The GREEN Hostel”.
8 quai LARDENOY 97110 Pointe-à-Pitre GUADELOUPE
1.2 Deviating terms, also to the extent included in the General Terms and Conditions of the Customer, shall not apply unless expressly
approved by the Hostel in writing.
2. CONCLUSION OF THE CONTRACT
2.1 Upon the Customer‘s request for a reservation, a Contract is brought about by the Hostel‘s corresponding confirmation of the reservation.
2.2 Contractual partners are the Hostel and the Customer. If a third party has made the reservation on behalf of the Customer, this party shall
be liable vis-à-vis the Hostel jointly and severally with the Customer for all obligations resulting from the Contract if the Hostel is in possession
of a corresponding declaration given by the third party. Independent there from, any Ordering Party is obliged to pass on all booking related
information to the Customer, in particular the present General Terms and Conditions.
2.3 Sub- and re-leasing of rooms as well as their usage for purposes other than accommodation require the prior written consent of the Hostel.
2.4 Bookings can only be done by contractually capable people.
2.5 When booking beds in a shared room, “The GREEN Hostel” will attempt to put people on the same booking in the same room, however this
can not be guaranteed.
2.6 Adherence to the most up-to-date version of the House Rules is stipulated in this contract
3. SERVICES, PRICES, PAYMENT
3.1 The Hostel is obliged to have the reserved rooms available according to the present General Terms and Conditions and to fulfil the services
3.2 The Hostel is by virtue of important reasons fully entitled to accommodate the Customer in another Hostel with comparable standards and
services for the price agreed without recourse if the accommodation in the booked hostel if is possible.
3.3 The Customer is obliged to pay the prices applying to or agreed on for the provision of accommodation and additional services the
Customer has made use of, respectively booked. This also applies to services and expenses of the Hostel vis-à-vis third parties incurred for
performances rendered upon the Customer’s request
3.4 The prices agreed include the applicable taxes.
3.5 Prices could be changed by the Hostel, if the Customer subsequently wants to change the number of the booked rooms, the services or the
duration of the stay in the Hostel.
3.6 The Hostel is entitled to request, on the conclusion of the Contract or later, a security deposit in the form of a credit card guarantee. The
credit card will not be charged before the arrival to the Hostel, unless the Reservation is booked with a Nonrefundable rate. If the reservation is
booked with a nonrefundable rate- prepayment is required.
3.7 The total amount, less potential deposits, as detailed in an itemised bill, is due upon arrival unless otherwise arranged beforehand.
4. REVOCATION BY THE CUSTOMER CANCELLATION AND NON-SHOW-FEE
4.1 The Hostel gives the customer the right to revoke the contract at any time. In this regard, the following provisions:
5.1 Cancellations that are made up to 3 days before the arrival date does not oblige any cancellation fee, unless the reservation was booked with
a Nonrefundable rate, in which case they are non refundable and are not entitled to any refund.
5.2 When booking more than 3 rooms or beds, cancellation fee applies for cancellation made less than 1 week prior to the arrival date.
Cancellations that are made less than 3 days prior to arrival date, the Hostel is entitled to charge a cancellation fee in the amount on the entire reservation.
5.3 Cancellation requests must be made in writing and will be received by email only via: firstname.lastname@example.org
5.4 Non-refundable reservations:
5.4.1 Reservations booked at a non refundable rate will be charged in full upon making the booking. No refund is possible if cancelled.
5.4.2 These reservations cannot be modified, and the nights cannot be transferred to other locations.
Bookings made through agents and other Online Travel Agents are bound to the cancellation conditions that are communicated to them by the
3rd party in question.
6.1 Should the customer fail to give sufficient written notice of cancellation, meaning at least 3 days prior to check in, or fail to arrive (no show)
at the hostel on the check in date, the entire booking will be deemed cancelled and the guest will be charged a fee equivalent to the charges
applicable to the entire reservation. If the reservation was booked at a non refundable rate, no refund or compensation will be
7. REVOCATION BY THE HOSTEL
7.1 The Hostel shall be entitled to extraordinary revocation of the Contract for good cause, in particular, if
• Force majeure or other circumstances which do not fall under the scope of responsibility of the Hostel will make it impossible to perform the
• Misleading or incorrect statements of material facts have been used in booking rooms, for example, with respect to the person of the
Customer, or the purpose;
• The Hostel has justified reason to assume that in case the Customer makes use of the Hostel’s services the smooth business operations, safety,
or reputation of the Hostel in the public may be impeded, without such matters being attributable to the Hostel’s power of control or
• The Hostel has gained knowledge that the financial situation of the Customer has considerably worsened after conclusion of contract, in
particular if the Customer does not pay for due claims of the Hostel or does not provide sufficient security and as a result payment claims of the
Hostel appear to be endangered;
7.2 The Hostel is obliged to inform the Customer of the exercising of the revocation right in writing without delay.
7.3 In the above cases of revocation the Customer is not entitled to compensation for damage.
8. ARRIVAL AND DEPARTURE, OTHER REGULATIONS FOR THE HOSTEL STAY
8.1 The Customer is not entitled to the provision of certain specific rooms unless the Hostel has confirmed the provision of these specific rooms
8.2 For groups of 20 or more staying in multi bed rooms, the Hostel will distribute the room allocation.
8.3 Booked rooms shall be available for the Customer from 2.00 p.m. to 7.00 pm on the arrival date.
8.4 On the departure date, the rooms shall be vacated and at the Hostel’s free disposal by 11.00 a.m. at the latest.
8.5 If the actual number of Customers exceeds the number booked and expected, accommodation is not guaranteed for these additional
members. In addition further charges may be applied to the customer’s account.
8.6 We are not a youth hostel and therefore can only accept children under the age of 18 when they are accompanied by a responsible adult.
Families with children are, of course welcome
8.7 Unless otherwise agreed by the Hostel, the Charges do not include any food or drink.
9. FINAL PROVISIONS
9.1 Changes or amendments to the Contract, in the acceptance of the offer or to these General Terms and Conditions shall be made in writing.
Unilateral changes or modifications on the part of the customer shall be invalid.
9.2 Place of performance and payment shall be the registered office of the Hostel.
9.3 Should individual provisions of these General Terms and Conditions for the Hostel Accommodation Contract be or become invalid or void,
the validity of the remaining provisions shall not be affected thereby. Moreover the statutory provisions shall apply.
10. HOSTEL RULES
10.1 Valid photo identification in the form of a Driver License or Passport is required at check-in..
10.2 Customers are required to conduct themselves and ensure that their Guests conduct themselves in a reasonable and responsible manner
at the Hostel and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in Guests being
asked to leave the Hostel in which event all Charges and Additional Charges shall become immediately payable by the Guest.
10.3 Smoking is not permitted inside the Hostel and only in the designated smoking areas.
10.4 The Customer will be responsible for any loss or damage caused at the Hostel by Guests or visitor of the Guest. The Guest may be liable for
Generator’s reasonable cost of repairing, cleaning or replacing any property of the Hostel which is damaged, soiled or lost by a Guest.
10.5 Dogs are allowed in private rooms for a fee (10€/10£/10$/10SEK/75DKK). Please contact the hotel directly for more information. Dogs are
NOT allowed in shared rooms or our public areas. The fees and restrictions do not apply to guide dogs and certified support animals.
10.6 It is prohibited to eat in the rooms
10.7 Customers and their Guests may only consume food and drink purchased outside The GREEN Hostel in specific area
11. DISABLED GUESTS
11.1 The GREEN Hostel complies with all laws regulating the treatment of, and provision for, disabled Guests.
11.2 Customers with any special requirements pertaining to a disability should inform the management team at the Hostel prior to the Arrival
11.3 For less than a week reservation, the sheets and towels are factured 5€/per item
BARÈME DE REMBOURSEMENT
En cas de perte ou détérioration du linge de maison le barème de remboursement ci-dessous sera appliqué
Article Prix Unitaire TTC
Petit drap 180 x 320 cm 20€
Grand drap 240 x 320 cm 22€
Taie d’oreiller carrée/ rectangle 50 x 75 cm 10,50€
Serviette de toilette 50 x 90 cm 10,50€
Serviette de bain 70 x 140 cm 15€
Tapis de bain 10€
Check-in: 15h à 19h